Brough Hotels

"Yes"

"Jacuzzi was out of service but there was no mention of this by the staff or any signage, shower gel in bathroom was empty, bin in room hadn't been emptied, pillows were very uncomfortable but other than that our overall stay was ok, especially for the price we paid for the room."

"The property welcomed pets however, there was no pet kit for the 25 pounds/day we paid. Also, there was zero flexibility for checking in earlier. Amenities partially closed during our stay, or so busy it required reservations. The shower was moldy. We were told the fridge wasn't even a room feature, when we informed them it was not working (weird, because it was plugged in, producing heat outwards). The room we got faced an alley and we got early morning noises and banging of trash bins being emptied out. All in all for such a pricy place, it wasn't really up to standards for us in terms of basic features, cleanliness and quietness. "

"Excellent stay. Our 2nd time, will be back again. "

"Stayed in Apartment 4 well furnished to a good std, and very clean and secure. Good area to stay near to main tourist area only 5mins from Shambles etc Plenty of eating choices nearby and bars. One negative issue was the bed which was very uncomfortable and past it's best for sleeping on. I consider bed comfort a high priority as it can impact your stay. Hotel need to look at this. "

"Very clean. The ventilation in yhe room was a little noisy and there was a smell coming from the sink in the bathroom sometimes "

"Third stay here and the room as well as the staff at reception were excellent"

"The pool was warm but the hot tub was out of order today so not able to use which was very disappointing seeing as it wasn't working properly yesterday either and is a big part of the attraction of staying at Cave Castle. It was also not pointed out by the leisure centre staff when wishing to use the leisure facilities which it should have been. Poor service definitely"

"Not very good, when the bar closed at 11pm the night staff on reception was serving on the bar absolutely clueless, must of had no handover of the bar couldn’t find the sparklers for the beer pumps. Should have 2 people to work on the night shift was running around like a headless chicken. Very poor service would not stay again."