Brownsville Hotel Guide - Family Friendly Hotels in Brownsville, Texas

"Went to get my card for my room (on the 3rd floor) key didn’t work so i had to go down again to talk to the employee. his attitude was okay. then we walked in the room. it was a mess. had to go down again and turns out he gave us the wrong room and had a bad attitude as well. the new room was bad. there was a roach in the bath tub. this made me disgusted. never booking here again."

"Clean room"

"Did not have breakfast at the property "

"Staff was great accommodations were good "

"Sofa bed needs to be more comfty "

"First of all we asked for a room on 1st floor upon arrival because my husband has verdrigo and they gave us a suite. We didnt need a suite so we had to pay an extra $40. We get our room and shower curtain was down and rod was broken. They put the curtain on rod but the curtain would slide making it difficult when we showered. They said they would come and fix it but they didnt so I had to call them the next day. The beds were super hard and we woke up with back pain. When my husband asked to speak to someone on Friday evening because our room was not cleaned the young girl at the front desk stated the room was cleaned only on request. We were never told that on the booking site or when we checked in. My husband asked this young girl questions but she had no answers to our questions and stated that the person to help him would return on Monday. There was no conditioner in the shower. When we asked for towels, they were not like the towels in the room, they were very faded and blue and ragged. They lookwd like they had cleaned with them. Waiting until Monday would not be of help if we were leaving Saturday. We will return to Fairfield Inn where the rooms ate clean, the towels are soft, the shower curtain is working and for a cheaper price. "

"Even tho staff was nice. I rate this a 1 star. I disliked my stay, couldn’t wait till the night was over to leave. I had asked for a non smoking room and it smell like smoke as soon as I walked into room. Bedsheets were dirty. Seemed like someone was in that room before we arrived. Did not enjoy my stay at all! "

"Just poor, poor staff, poor conditions, poor everything, specially the staff "