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Reviews of Fly Inn Brussels Airport

3.5 out of 5
Fly Inn Brussels Airport
Stationsstraat 87, Diegem, Machelen

Reviews

6.4
Rating 10 - Excellent. 37 out of 180 reviews" "
Rating 8 - Good. 49 out of 180 reviews" "
Rating 6 - Okay. 36 out of 180 reviews" "
Rating 4 - Poor. 27 out of 180 reviews" "
Rating 2 - Terrible. 31 out of 180 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

marc

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Too noisy, train and airplane noise
Stayed 1 night in Apr 2024

4/10 Poor

Ruchik

Disliked: Staff & service, amenities, property conditions & facilities
Check-in was quick, so I was happy. Extremely close to the train station and tracks. 1. Safe did not work, 2. Hot water pot was nasty…I meam there was still water and things floating in it. Disgusting. 3. When I went to the front desk about both things, the guy installed new batteries in the safe, and asked me to switch (not replace) a hot water kettle from another room. Which was unclean too. 4. Walls are no use to proof any sound from next door room. 5. Vibrations from trains 6. Bathroom was so small it’s not even funny. Never will I select this place again. But this time, I had no other reasonably priced choice in Brussels.
Stayed 3 nights in Mar 2024

6/10 Okay

Paul

Business traveller
Liked: Staff & service
Stayed 1 night in Feb 2024

4/10 Poor

Aaron

Business traveller
Liked: Cleanliness, staff & service
Extremely slippery and unsafe shower
Bathroom shower was missing one of its doors so water splashed outside the shower into the main bathroom floor area. Both the shower and bathroom floors are very slippery and as a result of this, I slipped and fell down while in the shower. I hit my rib on the shower handles which caused a bruise on my side.
Stayed 1 night in Jan 2024

2/10 Terrible

Sarah

Disliked: Cleanliness, room comfort
Pas très bien entretenu, tous les meubles désuets, douche avec cernes de calcaire et tapis et serviette de douche tachées, mais il y avait de l’eau chaude et c’était proche de l’aéroport!
Stayed 1 night in Nov 2023

10/10 Excellent

Amanda

Stayed 1 night in Aug 2023

10/10 Excellent

Melanie Reeves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I kept getting bumped off my flights and I had an extended stay. They made me feel welcome and were very helpful and empathetic to my situation.
Stayed 2 nights in Jul 2023

8/10 Good

Neil richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind staff indeed,great location.Couldn’t be better right by Diegem station.Unfortunately due to the summer heat the room didn’t have air conditioning which was quite uncomfortable for me.Thf staff went out there way to help me though. It did actually say there was NOT air con at this property so it was my fault for not reading the description properly
Stayed 2 nights in Jun 2023

10/10 Excellent

Michaela

Stayed 1 night in Jun 2023

2/10 Terrible

Chelsea

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
We missed our flight so we chose this hotel for its airport shuttle service “for a small fee” and we thought it would be cheaper than getting taxis to and from the airport for our unexpected overnight stay. We were unable to find the hotel shuttle pick up area at the airport. We spoke on the phone several times with the hotel asking for help during this time and were told the driver had already returned back to the hotel and that we should just get a taxi. The taxi cost 15 euros and when we got to the hotel we learned the shuttle costs 20 euros. Given it’s proximity to the airport we expected a lot of noise from planes day and night but otherwise the room itself was fine. We asked for the hotel to call us a taxi for 8:30 the morning of our flight and when we got to reception at 8:30 they hadn’t called yet so it would be a 20 min wait for a taxi. We had missed our connecting flight out of Brussels the previous day due to long lines at passport control so we didn’t want to waste precious time on waiting for the taxi. We agreed to take the shuttle and paid 20 euros with card. However the man had accidentally typed in 200 euros and this wasn’t noticed until after the transaction went through. We waited about 10 more minutes for him to try to cancel the 200 euro transaction before he offered to pay the difference in cash, leaving us with 180 euros in cash when leaving Europe. Stay somewhere closer to the center, this place was not the convenience we thought it would be.
Stayed 1 night in Jun 2023

4/10 Poor

Ahmet

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Igor

Stayed 1 night in Apr 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Europe Road Trip
Great check-in staff. The two woman at the front desk were great. They very much helped me with the train schedule into the historic city center of Brussels. Very close to train station. 15 Euros from the airport to hotel. Nice clean room. Elevator. Great Wifi . Very clean room. Great airport shuttle service. I would re-book and return.
Stayed 1 night in Apr 2023

10/10 Excellent

Bror Anders

Stayed 1 night in Feb 2023

4/10 Poor

Katherine

Disliked: Staff & service, amenities
I was so very exhausted after a long day of traveling and as I laying in my bed another guest entered the room. He profusely apologized. I went downstairs for an explanation and assurance that this wouldn’t happen again and staff was no where to be found. Finally after waiting 15 minutes at the desk and trying to ring the broken bell, the desk clerk emerged from the restaurant. He admitted this was a mistake, though, this should have been avoided. Also the shower head holder was broken so I had to shower with one hand while holding the sprayer with the other. Washing hair this way isn’t fun.
Stayed 1 night in Jan 2023

8/10 Good

Tero

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was very modest, which was ok for my need. However, the bed and the bed sheet smelled. Clearly, someone had been smoking in the room. Had I arrived earlier or stayed longer, I would have certainly demanded another truly non-smoking room. A positive surprise was that the receptionist told me to be present throughout the night.
Stayed 1 night in Nov 2022

4/10 Poor

Naamah

Stayed 1 night in Oct 2022

4/10 Poor

Clementine

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Not to recommend
My stay was very disappointing especially considering the price. The receptionist didn’t speak proper En, didn’t speak any Fr or Dutch so the communication was very difficult. The room was big bed a very uncomfortable bed and there was a very bad smell in the bathroom. There was free WiFi but very slow
Stayed 1 night in Oct 2022

10/10 Excellent

Cynthia

Stayed 1 night in Aug 2022

10/10 Excellent

Alexis

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Everything was fantastic
Stayed 1 night in Aug 2022

4/10 Poor

RICHARD

An unannounced Wedding prevented any sleep
We were travelling by car to Switzerland from England. The guy at the reception was very friendly and apologized because there was a Turkish Wedding. We were neither informed of this prior to our stay and also assured the noise will cease within the hour. As it happened it went on until about 11pm and it was so so loud we couldn't sleep. Very disappointed as this was our first reward night but we'd rather have just slept in the car. We would stay here under normal circumstances as the price and facilities were right. However we were not informed of the wedding which totally ruined it for us.
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Plane and train hotel
It is right next to the airport and train tracks. The room wasn't equipped with air conditions so we had to keep the windows open because it was hot. It was hard to fall asleep with the bright lights outside, the train and plane noise most of the night. The plus ,it's close to the airport and train station.
Stayed 2 nights in Jun 2022

8/10 Good

Lau

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

2/10 Terrible

Sara

Stayed 2 nights in Jun 2022

2/10 Terrible

Shannon

Stayed 2 nights in May 2022
Response from reception on 27 May 2022
Thank you, we look forward to seeing you again, you can be sure that you will find better on your next visit.

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice
Stayed 1 night in Apr 2022
Response from reception on 27 May 2022
Thank you, we look forward to seeing you again.

6/10 Okay

Jon Justin

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Cheap business hotel - needs some love.
Tired rooms, close to busy railway line and airport flight path. The hotel is unfortunately quite dated. Rooms are very clean and comfortable. New bar and restaurant area bring a positive to the overall feel with very pleasant staff.
Stayed 2 nights in Mar 2022
Response from reception on 27 May 2022
Thank you, we look forward to seeing you again.

8/10 Good

Jeffrey, Murrells Inlet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Located with easy access to train station and airport.
Stayed 1 night in Mar 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
The shower wasn’t working the room was too hot the bed wasn’t clean the television wasn’t working I asked for water to drink they said is late there is no water at 11pm
Stayed 1 night in Mar 2022

6/10 Okay

bahtiyar

Stayed 1 night in Mar 2022

6/10 Okay

Russell clifton

Disliked: Cleanliness
It was ok
It was ok. Bar was shut when I was got there so I just slept there. Handy for train station for train into the centre .
Stayed 1 night in Nov 2021

10/10 Excellent

eric, San Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to BRU and the staff are very considerate. I had to make a couple changes over the course of my stay and they were very helpful.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Olajumoke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient
Very convenient and helpful staff
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Took me an hour to get a taxi from the hotel.
Stayed 1 night in Dec 2019

8/10 Good

Alistair

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Convenient to airport
Little noisy
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pretty empty but they gave me a noisy railside room. Tv did not work either. Wifi ok fortunately. But suspect rubbish away from office.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Near airport and next to train route... and stop. Most flights and trains stop between 11 or 12 pm and 5am ☺️
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice airport hotel that was clean and comfortable.
Stayed 1 night in Jul 2019

2/10 Terrible

Anne

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Was so expensive £205 a room as Brussels was “sold out” and the room was old tatty and smelt of smoke although supposedly non smoking. Staff very nice. I would not recommend unless you were paying a quarter of that
Stayed 1 night in May 2019

2/10 Terrible

NICHOLAS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful service and no communication
Arrived at the hotel at 9:30 pm to be told that my room wasn’t available, offered the basement staff quarters.... this was dismal and had no windows or shower etc. In the end they advised I book another hotel.. awful service and they knew they had problems with the rooms earlier in the day.. a call would help of been nice!
Stayed 1 night in Mar 2019

2/10 Terrible

Manny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room is close to a major train line and very loud trains pass every 15 minutes. Was informed by reception not to worry the trains finish at 22:00 and is now 24:20 and still passing through at high speeds and the problem is not only the terrible noice, it also vibrates when the trains pass through. A terrible experience.
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs
Avoid staying here at all costs. The rooms are smelly, worn out. Non-functional locks on the door. You are better off choosing the Ibis close by.
Stayed 2 nights in Dec 2018

8/10 Good

Susan, Calgary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location and price are good. There was no bar/bath soap. Luckily I had some. There was a kettle but nothing one could make with hot water - no tea, or coffee. Also the fridge didn't work and I had cheese from France and beer so was out of luck with that.
Stayed 1 night in Nov 2018

6/10 Okay

Kirk

Liked: Cleanliness
Nice hotel, however rooms are very small. No coffee in the room.
Stayed 1 night in Nov 2018