Frankfurt Hotel Guide - Buesing Palais hotels in Frankfurt, Germany.

"The hotel is nice and clean and has been recently refurbished, breakfast was great, lots of options and all fresh. Staff were friendly. Only problem was not being able to access the water dispenser between 10am and 6.30pm. Probably need to have one on one of the open areas. Would be great if there was a bar fridge in the room and a Kettle to make tea (I got one form reception but had to ask for it)"

"Breakfast was great, room was clean and staff was super kind. However, I wish it was closer to the train station (20 min walk to the nearest train stop)"

"Wonderful staff, beautiful and well maintained hotel. Truly amazing breakfast, so much choice. "

"We were rebooked into a room that was undergoing maintenance, and the door made a screeching noise when opening or closing. I made a reservation for two, buh towels, cups, and everything were for one because that was the wrong room. The view wasn't what I paid for. It took longer to get extra toiletries. We could smell cigarettes smooke in our room and it wasn't fun"

"Es gab lauter Kleinigkeiten, die nicht gepasst haben: - Zimmer wurden nicht ordentlich geputzt - keine tägliche Reinigung der Zimmer, ohne Information - Trinkgeld wird bei Kartenzahlung lt. Mitarbeiter im Restaurant nicht weitergegeben"

"This is an excellent boutique Hotel! Great staff, very nice rooms and overall atmosphere!"

"Absolutely wonderful hotel and staff. When we arrived, the staff greeted us with the warmest welcome. We where able to check in almost 3 hours early which was fantastic given we had been travelling since 2am that morning. The rooms where spotless and there was plenty room to relax. The staff where amazing and always went above and beyond. A massive shout out to Jackie and Jovana. These ladies where fantastic, they always welcomed you with a smile and nothing was ever to much trouble. These two women never stopped working yet all the time made it feel like you where apart of there extended family. Will definitely stay here again next time we are in the area. "

"Everything went smoothly, the lady checked me in was very nice, friendly and warm…all are great, the room was good and everything work and the window with the city view from a distance, not bad at all. Not an ideal location but it close to office buildings nearby and several restaurants too. When I got to the hotel around 8pm, there are several police/security chatting with some guests at the front door and I was feeling that I picked the wrong place but all are good. Staff are nice and friendly. I like it. "

"No change of towels for 3 days!. Same for bedding no service at all. And no hot water for first morning. Not what I remember from Best Western. Staff were pretty good to be fair"