Bugard Hotels

"We stayed for one night at Hôtel Henri IV while travelling through France. We booked due to the hotel’s high Hotels.com score, although on this occasion we struggled to understand why the rating was so high, as the property is clearly showing signs of wear and tear and needs updating. We booked two standard double rooms, numbers 30 and 33. Facilities were inconsistent between the rooms despite them being a similar size. Room 30 had basic tea and coffee facilities, although no milk, while room 33 had none at all. The receptionist kindly offered us a coffee when we queried this, which was appreciated. Bathrooms and bedding were generally clean, although room 33 had marks on the sheets when we arrived, which were changed immediately by staff. The team throughout our stay were polite and helpful. Parking was convenient, with free street parking outside during our stay, plus nearby paid parking options if needed. Overall, the hotel was acceptable for a one-night stopover, but personally I feel there are better options nearby for a similar price unless refurbishment work is carried out."

"Could hear people upstairs (thin walls). TV is super small , rooms very dated. It’s a Motel not Hotel "

"Nice and super staff! "

"Great room staff very attentive. I would have liked a toaster to use at breakfast "

"The bed was really comfy with lovely crisp white bedding and I had lovely views of the snow capped Pyrenees at the rear of the hotel. The staff were very welcoming and willingly assisted with any reasonable requests. The breakfast was excellent quality and well presented. Thanks for looking after me "

"Parking is problematic when there is an event on."

"Nice property with large garden. Very quiet and amazing view at the mountains. "

"Pre hospital visit. Receptionist excellent, but air con didn’t work, but she managed to apply a fix. Bag of food waste outside our ground floor window prevented us from having the window open."

"Worn-down"