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"Very spacious room, didn't see any other guests other than at breakfast, which is very busy. For some reason, only one area of breakfast was open, which meant there were queues to pick your food."

"Would like to commend the wonderful employees at the Hotel International Casino for their genuine hospitality, especially Egor from the front desk. Upon entering the hotel he welcomed us with a welcoming friendly hello and his knowledge and fluency in English was absolutely amazing! Egor jknows how to connect with guests and is always available to answer any questions or concerns with a friendly smile. He truly loves his job! A true asset to the hotel and he should definitely be in top management and train those lacking customer service/hospitality skills. All the bellman were very helpful and friendly. They should be commended for their hard work. The young ladies and gentlemen at the lobby cafe are the best! The breakfast and dinner buffets were plentiful and delicious! Will definitely recommend this hotel to friends and family! "

"In old Soviet era building but very modern and elegant room design. Quiet with very good windows. Very good breakfast"

"We had a lovely attic room, large and with a balcony. Receptionist was very friendly and helpful, and the whole thing was great value for money"

"It was great"

"Delightful service team and well appointed. Perfectly located for touring the area. "

"Property condition"

"The Bristol Best Western is a small, well-appointed hotel in the heart of Sofia. Excellent care and service are provided. The room was comfortable and quiet, the breakfast was abundantly displayed, the staff was very friendly and helpful. My small criticism is that the bathroom is quite dark, but it was excellent for mobility access."

"Very friendly staff, good welcome, very specious rooms. "