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Reviews of Motel 6 Burlington, NC

2 out of 5
Motel 6 Burlington, NC
978 Plantation Drive, Burlington, NC

Reviews

6.2
Rating 10 - Excellent. 74 out of 273 reviews" "
Rating 8 - Good. 48 out of 273 reviews" "
Rating 6 - Okay. 43 out of 273 reviews" "
Rating 4 - Poor. 45 out of 273 reviews" "
Rating 2 - Terrible. 63 out of 273 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Mary

Business traveller
Disliked: Staff & service, property conditions & facilities
There was bugs each day when I came from work in the tub and shower curtain. The bugs with lots of legs. The floor was dirty even after asking for it to be cleaned. Ruined several pairs of socks because of the dirty.
Stayed 4 nights in May 2024

10/10 Excellent

Delores

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times, and it's always nice and clean and quiet and safe. Bed is comfortable, nice big TV. No hairdryer, and need more than 3 pillows for king size bed. Enjoyed our one night stay!
Stayed 1 night in May 2024
Response from Brand Experience Team on 22 May 2024
Hi Delores,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Sally

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Brand Experience Team on 23 May 2024
Hi Sally,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Natalie #Team6

2/10 Terrible

Mauricio

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
unsafe, My family and I could only stay 3 nights out of 10 nights that I paid, very dangerous and the people who live in the hotel are homeless, I lost 7 nights I had to find another hotel and pay again, I do not recommend motel 6 at all
Stayed 17 nights in Apr 2024
Response from Brand Experience Team on 22 May 2024
Hi Mauricio,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 Good

Steve

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Nancy Y. on 10 May 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Jane

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel a lot this is probably one of the worst that we stayed at. Check in the person was cordial. We got to the room only to find many issues: the toilet was not cleaned hair on the back of the seat area, sink had no drain stopper (look in the drain only to find someone's hair yuck), lights were out above the sink, no toilet paper in the unit only the half roll on the roller, no toilet strip either, the light on one side of the bed didn't work we tried moving the bed only to find the wall outlet was loose & would not work & dead bugs, there was no coffee maker, we opened the frig only to find someone else's food in there, the sheets on the bed were put on inside out & didn't fit every time we got in bed they came off the corner, pulled back the comforter found what looked to be dried blood on the there, & to make matters worse the blanket smelled like feces. I called the office to report all of this the employee told us that linens are sent out to a company for cleaning, there are no drain stoppers at all any more, didn't offer to move us, didn't offer additional linens etc. guess there were none. We had to make it work as we had a seminar the following day. The exterior was not taken care of at all. Mattresses, trash, debris, beat up furniture stacked in & around the stair case which is what we had to walk up & view, the smokers were on the main floor (smoke raises non-smoking rooms should be located in one separate area or on the main level. Ran out of room more...
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi Jane,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

4/10 Poor

Bob

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sketchy area after dark
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi Bob,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

George, Austin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I did not have high expectations .the front desk team was very nice . the room was noisy being close to the highway and the bed cover was minimal, but it was fine for 2 nights
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi George,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Yshaunda

Liked: Cleanliness, staff & service, property conditions & facilities
It's simple enough nothing exciting about it
Stayed 1 night in Mar 2024
Response from Nancy Y. on 3 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Great room great service!
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 13 Mar 2024
Hi HunterWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

10/10 Excellent

Christopher

Stayed 1 night in Mar 2024

10/10 Excellent

Kelli

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price, you get what you get, BUT, take your own coffee, bring your own drinks, use your shampoo, it’s ok, it’s better than sleeping in your truck or my horse trailer on a rainy night.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 7 Feb 2024
Hi KelliThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
I was not disappointed with the service.
Stayed 1 night in Nov 2023
Response from Nancy Y. on 13 Dec 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

4/10 Poor

Alivia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled strongly of BO, looked like it was barely cleaned. Some residue that looked like blood on the bathroom wall. Wouldn’t come back.
Stayed 1 night in Dec 2023
Response from Nancy Y. on 13 Dec 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Just needed a quick plate to stay over on a road trip, and it was clean and comfortable and a great price. Would definitely stay again.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 15 Nov 2023
Hi James,Ten stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

4/10 Poor

Stephanie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The property looks like a apartment complex the office is far from the rooms i was in a non-smoking and u could smell a strong weed smell non-smoking rooms should be away from the smoking rooms
Stayed 1 night in Oct 2023
Response from Nancy Y. on 27 Oct 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not great.
Stayed 3 nights in Sep 2023
Response from Nancy Y. on 18 Oct 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Electrical issues in the room
The refrigerator, microwave and tv were not working. The light on the left side of the bed did not work. It was ok for a one night stay.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 18 Oct 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Sheryl

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only problem that we have is the intrusion that you had an urgent problem of no consqeuence to us.while we were with doctors and staff. Room was paid. We left before the 11:00 time (left at 7;00 to go to Duke Univ. appointments. We checked the room. It was not tidy because we slept and washed there. Like any normal person. would.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 18 Oct 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Haiping

Stayed 4 nights in Sep 2023

6/10 Okay

James

Liked: Staff & service
Disliked: Cleanliness, amenities
The comforter on the bed was filthy. Staff gave me a new one once I complained. However, the comforter should never have been on the bed. The room's smoke alarm was missing.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 11 Oct 2023
Hi James,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
It was a decent place to stay for the night. No toiletries except soap but it was fine for a short stay. Area was quiet and our Yorkie could stay for free which was a bonus.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 11 Oct 2023
Hi TravelerThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

2/10 Terrible

Carmen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No clean
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 11 Oct 2023
Hi Carmen,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Josiah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Miriam

Travelled with family
Disliked: Amenities, property conditions & facilities
The room smelt like an ashtray. No shampoo.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 11 Oct 2023
Hi Miriam, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Gary

Disliked: Amenities, property conditions & facilities
Dirty, unsafe, location unsafe
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 11 Oct 2023
Hi Gary,We’d like to apologize for falling short where safety is concerned. The safety of our guests is our highest priority, so rest assured we’re giving this the attention it deserves. Lilith#Team6

2/10 Terrible

Thomas

Liked: Staff & service, amenities
Disliked: Cleanliness
When I arrived the room was muggy and moist because the ac was turned off. They didn't even wash the sheets and blankets, they had hair all in them and crusty pieces left behind from something.
Stayed 5 nights in Sep 2023
Response from Brand Experience Team on 27 Sept 2023
Hi Thomas,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 Poor

Jacob

Disliked: Cleanliness, amenities, property conditions & facilities
Amenities were limited.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 19 Sept 2023
Hi Jacob,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are very clean and everyone is very friendly and respectful
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 19 Sept 2023
Hi Denise,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

6/10 Okay

George, Middleburg

Although the room was non smoking the smell of smoke
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on 14 Sept 2023
Hi George,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

WILLIAM

Disliked: Cleanliness
Its motel 6, so i wasnt expecting a palace. Spiderwebs in the corners of the rooms. Trash behind the microwave. Whatever they used to clean the shower made the tub very slick and unsafe. So i wiped the tub down to remove whatever was there. Tub faucet was very lose and showerhead wasnt much better. But like i said, its motel 6, i needed a place rest and shower. It worked.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 2 Aug 2023
Hi Traveler,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

Clyde

Stayed 1 night in Jul 2023

8/10 Good

Kymberly

Stayed 1 night in Jun 2023

4/10 Poor

Liliya, Fair Lawn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked two rooms. Both 'nonsmoking' rooms smell like smoke, were dusty and not very clean. In one room there were hairs in the bed, in another spiders in the bathtub. There is no pool. It is under construction and who knows for now long. Staff is very friendly
Stayed 3 nights in May 2023
Response from Brand Experience Team on 1 Jun 2023
Hi Liliya, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K. #Team6

2/10 Terrible

Carol

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When we checked in we went to our room where we opened the door and first thing we saw was a wrinkled spread and then noticed crumbs all over the spread,we turned back the covers and it was very obvious the sheets had been slept on.They appeared wrinkled and dirty with hair and crumbs on them. Since we were in town for grandsons graduation we knew there were no other places available .When we checked in there was a couple complaining about the same condition of their room,so I was concerned.Since they were given another dirty room I decided there was no need to ask for another room.After booking this room we had heard comments to be prepared for the worse.So,had I not taken our own sheets,pillows,blankets ,towels,wash cloths and cleaning wipes we would have never stayed here. We did not even carry our bags in because I did not want to risk getting bugs in our things.Yes we saw several roaches.My advice is you get what you pay for but if you can avoid it never stay in this Motel 6.The picture on line looked nothing like the real thing. We cut our trip short and left.
Stayed 2 nights in May 2023
Response from Brand Experience Team on 1 Jun 2023
Hi Carol, We are disappointed to learn that we fell short of your expectations. We take reports of pest control and poor cleanliness very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the cleanest motel I've been in.
Stayed 1 night in May 2023
Response from Brand Experience Team on 1 Jun 2023
Hi Robert, Thank you for the perfect rating!! Maz K. #Team6

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Does the job, nothing fancy schmancy.
Stayed 1 night in May 2023
Response from Brand Experience Team on 1 Jun 2023
Hi Jason, We are glad you had a great experience and appreciate your feedback! Maz K. #Team6

10/10 Excellent

Kurt

Liked: Staff & service, property conditions & facilities, room comfort
Hotel is older , bed was uncomfortable, no coffee
Stayed 3 nights in May 2023

6/10 Okay

Maribel

Travelled with family
Liked: Staff & service
Disliked: Amenities
The room had a bad odor. There is really no amenities. WiFi didn't work for me. No coffee or even continental breakfast. You have to purchase your own shampoo or conditioner if you forgot to bring any. I found it pricey for what you get.
Stayed 1 night in Apr 2023
Response from Nancy Y. on 5 May 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There was a broken or kissing cord to a lamp, there were hand prints on the headboard, hair in the bathtub and a bug that came up through the floor.
Stayed 1 night in Apr 2023
Response from Nancy Y. on 5 May 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Dennis

Disliked: Cleanliness, room comfort
The first room was very very dirty. No remote control for the TV. The second room was OK. Not enough towels and dish cloth.
Stayed 1 night in Apr 2023
Response from Nancy Y. on 5 May 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Joshua

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Benny

Travelled with family
Liked: Staff & service
Stayed 1 night in Mar 2023

2/10 Terrible

Messiah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was OK. I will stay again!
Stayed 1 night in Mar 2023

8/10 Good

Vicki

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Floors could have been cleaner but I don’t walk on any hotel/motel barefoot other than that it was your standard motel nothing fancy
Stayed 1 night in Mar 2023

8/10 Good

Janieta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Brand Experience Team on 16 Mar 2023
Hi Janieta,Thank you for positively rating your stay!!Lilith#Team6

10/10 Excellent

George, Middleburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023