Aerial view

Reviews of Riu Santa Fe - All Inclusive

3.5 out of 5
Riu Santa Fe - All Inclusive
Bahia Cabo san Lucas KM 4.5, Camino Viejo San jose del Cabo, Cabo San Lucas, BCS

Reviews

7.8

Good

Rating 10 - Excellent. 1735 out of 4287 reviews" "
Rating 8 - Good. 1160 out of 4287 reviews" "
Rating 6 - Okay. 661 out of 4287 reviews" "
Rating 4 - Poor. 379 out of 4287 reviews" "
Rating 2 - Terrible. 352 out of 4287 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Pranav

Disliked: Cleanliness, staff & service, property conditions & facilities
Left my phone at room but not recovered. Went back to hotel to get it but staff did not cooperate
Stayed 3 nights in Mar 2024

8/10 Good

Sherlina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. I would have liked the on resort club to be open every night and Riu Party events at night to happen more frequently but other then late the food options were great. Rooms were clean and nice.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. We loved the hotel and pools. The entertainment was good. Food was pretty good and lots of it. The grounds were beautiful. Beautiful view of lands end.
Stayed 7 nights in Apr 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of fun things to do on the property
Stayed 6 nights in Apr 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been here before, very nice property, very clean, the staff is fantastic and very helpful, dining staff very friendly and helpful Joel and Teo they go over and beyond to make sure your dining experience is fantastic. Plus you have different dining options also. I would recommend this resort to family and friends.
Stayed 13 nights in Apr 2024

10/10 Excellent

Marissa Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed here for 5 days with my partner and it was great! Amazing people, service 10/10, good food & drinks! The staff here are really helpful and great. The staff gave us amazing service throughout our whole stay. (If you tip your servers, you will receive above & beyond customer service) I will definitely come back again! Thank you RIU Santa Fe
Stayed 4 nights in Apr 2024

10/10 Excellent

Jayleen, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

William Thuy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean but have some mosquito and bug inside a room
Stayed 6 nights in Apr 2024

10/10 Excellent

LINDA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More restaurant availablity
Stayed 3 nights in Apr 2024

10/10 Excellent

Lilia

Stayed 6 nights in Apr 2024

10/10 Excellent

Janisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing, despite the food.
Stayed 4 nights in Apr 2024

4/10 Poor

Vishnu sandeep

Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were given a room on the 3rd floor. There was no Elevator nor was given any option to move our luggage up 3 floors. Food was not Vegetarian friendly.
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 3 May 2024
Dear Vishnu sandeep,Thank you for your comment,We are sorry that you left our facilities with those feelings.We are sorry that he did not like the location of the room, although we would have liked to know his dissatisfaction so we could act accordingly.On the other hand, we are surprised by what you tell us regarding the gastronomic offer since people with dietary needs visit us and have no problems, although there is no doubt that we will analyze the topic in depth.I hope you will give us the opportunity to welcome you again in one of our facilities so that we can offer you the wonderful service and 100% satisfactory stay that we usually provide.Yours faithfully,Hotel Riu Santa FeOnline Reputation Manager

6/10 Okay

John

Travelled with partner
Liked: Staff & service, amenities
We had a room that was about 30 yards from some new construction which ran from 7 AM until 8 PM almost every day. This was awful, I don't go on vacation to wake up with hammering at 7 AM! At the very least we should have been given a discount for our stay for putting us in rooms this close to that nonsense. I will say that the place is beautiful, the pools are nice, the grounds are clean and the staff were mostly very nice. Some more care could be done in washing the dishes (most days we got dirty coffee cups and glasses). We like all inclusive because of the simplicity, but the drinks were definitely not very strong, the food options were fine, but not super exciting. I think the Asian place was probably the best if you like sushi. The worst though was the steakhouse. You could only get into it if you had reservations which you could only make by lining up at 5:30 to get on the waiting list. The front desk did not tell us that when we checked in and the hostess who clearly had to turn away tons of people was not very nice about telling us that. I don't fault her totally because we saw her turn away many people who obviously didn't get this information either, but she should probably work on her customer service skills. Overall we had a good time and we tolerated the negatives, but I think some changes should be made so at the very least a relaxing vacation isn't interrupted by construction.
Stayed 6 nights in Apr 2024

10/10 Excellent

Keyasha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here and the staff was great. The food was good. I highly recommend. The place was so beautiful and kept clean 24.7
Stayed 5 nights in Apr 2024

6/10 Okay

Erwin, Carson City

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great spot for young adults looking to party, I have been to numerous all inclusive resorts in the Caribbean forsure this one was the worst. Food options mediocre and activities as well. Drinks are very bottom shelf pools did not look clean no elevators which is fine by me since I love walking. Normally you'd have a welcome drink easy check in with bell boy taking your stuft to your room none of that, had to carry luggage all over resort to find room. Staff was amazing nice and friendly. Come here if you just want to party all day and night and are ok with buffet food you probably wont mind since youll be drunk.
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 3 May 2024
Dear Erwin,Thank you for choosing us and for sharing your review.We are glad to hear that you enjoyed the staff members dedicated service, however, it is disappointing to hear that you did not fully enjoy our resort. We always want our guests to have a lovely and relaxing time and it is our policy to ensure that we exceed our guests’ expectations. You may rest assured all your comments had been cascaded to the responsible department for a proper follow up with the purpose of improving the hotel and service we give our guests.We hope you will decide to give us the opportunity to welcome you soon again and prove that your unsatisfactory stay was an exception! With best regards,Hotel Riu Santa FeOnline Reputation Manager

8/10 Good

Garret

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024

8/10 Good

Duc Thuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid 4 stars! We had fun. Great property. Lots to eat. Some of the restaurants were better than others but overall good options. Staff are friendly. Evening entertainment was good, cover bands and such. Beach was clean. We didn’t have any issues.
Stayed 6 nights in Apr 2024

10/10 Excellent

Rachel Marie

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Loved the pool bar, and i disliked that there is no elevator in Villa 2
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 3 May 2024
Dear Rachel Marie,Thank you for your review and for spending time with us.We're glad that overall we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Santa FeOnline Reputation Manager

6/10 Okay

Kendra Renay, Cincinnati

Travelled with family
Liked: Staff & service
It’s a great bang for your buck if you are looking for a variety of restaurants and activities. Food was average. Rooms are average. The worst part of our stay was the construction for new rooms going on outside our balcony all day and into the late evening. Other than that I like Riu’s party atmosphere. I’ve stayed at a Riu before and will again.
Stayed 6 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Kendra Renay,Thank you very much for staying at Riu and for sharing your feedback with us.As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience.Please rest assured, your observations will be shared with the responsible team, as we understand that there is always room for improvement and we hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu Santa FeOnline Reputation Manager

8/10 Good

Thana

Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful and I like the variety of dining options.
Stayed 5 nights in Apr 2024

10/10 Excellent

Corrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RIU is awesome. My family had a blast :)
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Corrina,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu Santa FeOnline Reputation Manager

8/10 Good

Jeffrey P

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best staff ever!!!!! Noise at night should have a time limit - loud music from the riu party after 1:00 am is not good. DRUNK People screaming and singing loudly at the pool should not be allowed well after midnight - they were never told to leave the pool!!! Not good
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Jeffrey P,Thank you very much for your review.We are very happy that you had a great holiday with us!On the other hand, we apologise for the uncivil behaviour of other guests and we would like to comment that we always do our best to ensure that there is a climate of coexistence and respect.We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Santa FeOnline Reputation Manager

8/10 Good

Tamara

Liked: Staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Gabriela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very close and super clean, the food was rhw worse part.
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 3 May 2024
Dear Gabriela,We are pleased to know the evaluation you have given us.Furthermore, we are happy to know that we have been part of your pleasant experience in our facilities.We appreciate the kindness you have had in evaluating us so positively.It will be a pleasure to welcome you once again.Yours faithfully,Hotel Riu Santa FeOnline Reputation Manager

10/10 Excellent

Alma Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instead of saying what i liked ill say what i didnt. Food in big quantities lack quality. Parties need to change and not just in decoration.
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Alma Elizabeth,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you. We appreciate you bringing these issues to our attention and will be sure to work to improve our services. We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Santa FeOnline Reputation Manager

8/10 Good

Kiara

Liked: Staff & service
Property can have more sound proof. You can hear literally every small noise. And also can keep flys away from good at buffet with like repellent at the entry way, that will help deter them away. The sheets can be a little better without stains that are visibly.
Stayed 4 nights in Apr 2024

8/10 Good

Donna

Liked: Staff & service
The primary pool bathroom had a foul odor that carried over I to the pool area
Stayed 5 nights in Apr 2024
Response from Hotel Riu Santa Fe Online Reputation Manager on 30 Apr 2024
Dear Donna,We are so grateful for your outstanding ratings.It is rewarding to read you enjoyed your stay at our hotel.We take note of your observation and we will continue working to make every stay memorable.We cannot wait to host you again!Loving Greetings,Hotel Riu Santa FeOnline Reputation Manager

6/10 Okay

Adam

Decent place- about average
Stayed 5 nights in Feb 2024
Response from Hotel Riu Santa Fe Online Reputation Manager on 30 Apr 2024
Dear Adam,Thank you for sharing your ratings with regards to your recent stay.We are very sorry to learn that you were disappointed with some aspects of your experience.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu Santa FeOnline Reputation Manager

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay.
Stayed 4 nights in Apr 2024
Response from Hotel Riu Santa Fe Online Reputation Manager on 30 Apr 2024
Dear Matt,We are very grateful for your evaluation.It is always wonderful to read that our guests left it having positive thoughts about their stay.Please visit us again soon, Matt!Warm Regards!Hotel Riu Santa FeOnline Reputation Manager

2/10 Terrible

Avneet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Jessica

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue we had was with our transportation that was supposed to be free. We ended up having to pay for our shuttle there and back. Destination services we VERY rude and the staff at RIU had no cpntrol as its a 3rd party.
Stayed 3 nights in Apr 2024
Response from Hotel Riu Santa Fe Online Reputation Manager on 30 Apr 2024
Dear Jessica,Thank you for sharing your thoughts with regards to your recent stay.We regret that our service did not meet your expectations as our goal is to make your stay memorable. We are concerned to read about the issues you raised.We will continue working in order to improve our services.Wishing to be able to host you in the future.Warmest wishes,Hotel Riu Santa FeOnline Reputation Manager

10/10 Excellent

Lance

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort has everything. Shows were very entertaining.
Stayed 4 nights in Apr 2024
Response from Hotel Riu Santa Fe Online Reputation Manager on 30 Apr 2024
Dear Lance,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why it is rewarding to learn that you had a nice holiday. We are very happy to read you liked your stay.Thank you very much for being our guest.We will be waiting for your next visit.Warm Regards,Hotel Riu Santa FeOnline Reputation Manager

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great plenty of fun for everyone. The property is so big that they need to have transport cars like golf carts to get around on the premises.
Stayed 6 nights in Apr 2024
Response from Hotel Riu Santa Fe Online Reputation Manager on 30 Apr 2024
Dear Mario,We very much appreciate your kind comments and your wonderful ratings.We will be sure to share your feedback with the management.As it is our hope that you will give us the opportunity to serve you again.Warmest Regards,Hotel Riu Santa FeOnline Reputation Manager

2/10 Terrible

Justin K

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches in the room, unstocked mini bar, safe was unavailable until the next day because it was left closed and locked by previous occupant. Construction noises started at 7am and continued until after 5pm everyday. Reception refused to switch my room. Food mediocre, terrible trip
Stayed 3 nights in Apr 2024
Response from Hotel Riu Santa Fe Online Reputation Manager on 30 Apr 2024
Dear Justin K,Thank you for sharing your thoughts with regards to your recent stay.We are saddened to read that despite our efforts and the goodwill of our staff, we have not been able to meet your expectations and you have not found anything positive in our hotel.We will do the follow up internally.Best Regards,Hotel Riu Santa FeOnline Reputation Manager

10/10 Excellent

BERNADETTE, COLDSTREAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly. Property is very clean. Our room though is located in front of the construction, i think they are building another villa..but overall, we love the place. We will definitely come back in the future
Stayed 4 nights in Apr 2024
Response from Hotel Riu Santa Fe Online Reputation Manager on 30 Apr 2024
Dear Bernadette,We strive to make all of our guests feel welcome and relaxed during their time with us. We aim to please and your fantastic feedback is very rewarding.Wishing to see you again.Kindest Regards, Hotel Riu Santa FeOnline Reputation Manager

10/10 Excellent

Madison Kennedy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

James J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this property, my room and the property were very clean :) the only bad meal i had was at the steak house :( The staff and service was great, and the pools and beach were awesome !!! i will be back next year
Stayed 5 nights in Apr 2024

6/10 Okay

Elvia

Travelled with family
Termites on the wall not cool
Stayed 3 nights in Apr 2024
Response from Hotel Riu Santa Fe Online Reputation Manager on 24 Apr 2024
Dear Elvia,We appreciate you took the time to leave your impressions regarding your recent stay with us. Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. We are sorry that you left our resort thinking otherwise.Best Regards,Hotel Riu Santa FeOnline Reputation Manager

8/10 Good

Samantha

Liked: Cleanliness, property conditions & facilities
Decent time
Stayed 4 nights in Apr 2024

10/10 Excellent

Majd

Liked: Cleanliness, staff & service
ع
Stayed 3 nights in Apr 2024

10/10 Excellent

Scott Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our time and loved the hotel! Well kept and had many different options for dining, bars and pools!
Stayed 6 nights in Apr 2024
Response from Hotel Riu Santa Fe Online Reputation Manager on 24 Apr 2024
Dear Scott Allan,Knowing that you liked your stay, makes us very happy.Thank you very much for choosing us and sharing your excellent evaluation.It is an honour to be recognized as a good hotel. And we wish you a beautiful day!Kindest Greetings, Scott,Hotel Riu Santa FeOnline Reputation Manager

4/10 Poor

Jessica

Travelled with group
Disliked: Staff & service
Of the RUI resorts I’ve been to, it’s low on my favorite list. This is clearly the party one but my first day there, we came late afternoon and were starving and nothing was open but the sports bar and they had slim pickings.
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 24 Apr 2024
Dear Jessica,Thank you for sharing your feedback with us!We regret that some of the aspects of the hotel did not meet your expectations.We place great importance on providing guests with a great experience and this certainly is not the impression we'd like to leave our guests.We will of course share your impressions with corresponding team as we hope you allow us another opportunity to regain your trust and share a more positive experience with you next time.Greetings,Hotel Riu Santa FeOnline Reputation Manager

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had check in issues due to a late arrival. Kind of a loud and obnoxious clientele, definitely a party place. Food and entertainment were great. Had a maintenance issue with our door that took 2 hours to get us into our room.
Stayed 7 nights in Apr 2024
Response from Hotel Riu Santa Fe Online Reputation Manager on 23 Apr 2024
Dear Mark,We truly regret to learn about your discomfort. We take note of your observation and we will continue working to make every stay memorable.We hope to host you again.Loving Greetings,Hotel Riu Santa FeOnline Reputation Manager

10/10 Excellent

Cristal

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food wasn’t too good but overall everything else was a great time!
Stayed 7 nights in Apr 2024
Response from Hotel Riu Santa Fe Online Reputation Manager on 23 Apr 2024
Dear Cristal,We cannot thank you enough for your outstanding feedback.We feel privileged, since from all the hotels you chose us and you had a fantastic stay.Thank you very much!Hoping you visit us again, Cristal.Loving wishes!Hotel Riu Santa FeOnline Reputation Manager

10/10 Excellent

Dalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Daniela

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

8/10 Good

Allison

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Fees and taxes also if you loose a towel it's 45 dollars
Stayed 2 nights in Apr 2024
Response from Hotel Riu Santa Fe Online Reputation Manager on 23 Apr 2024
Dear Allison,Thank you for taking the time to provide us your feedback on your stay at our property.We are truly sorry to read of your dissatisfaction and we never wish for our guests feel any discomfort.We have noted your review.Best Regards,Hotel Riu Santa FeOnline Reputation Manager

10/10 Excellent

Joshua Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Feb 2024

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, staff & service
The food was not that great
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 22 Apr 2024
Dear Melissa, Thank you for letting us know about your experience at the Hotel Riu Santa Fe. We are very disappointed to read that your culinary experience was unsatisfactory. Gastronomy is a key part of the guest experience here at the hotel, and our talented team of chefs always strive to offer a wide variety of local and international delights in order to please all palates. Your feedback is essential for our success and will be relayed with our Chef team.We truly hope for another opportunity to provide you with a better experience in the future.Sincerely,Hotel Riu Santa FeOnline Reputation Manager