Cala Francese Holidays

I had ordered a room in the hotel with at least Wifi. They ran out of rooms and tried to save the situation by offering us a cottage. The cottage had a terrible bad smell and there was no internet (Wifi) connection. Breakfast was terrible, instant coffee, only croissants, no proper bread and only one cheese and ham. Because they had overbooked we had to explain why we were at the breakfast, for cottage users there is no breakfast. But we payed for it, so after some discussion we could stay, but it's embarrassing.

The hotel doesn’t have a drop off area or any luggage trolleys, pity the receptionist was curt, abrupt, non informative and dismissive. The hotel appears old and struggling to keep up with travellers requirements. The room was old cashing a good size and clean with aircon. The bathroom was big but the window didn’t work and was screwed open, I asked straight away for the window to be fixed and a handle put on the window as it was also missing. I was told the engineer would come but six days later nothing changed. I saw no management at all. The breakfast staff and cleaners were all delightful. The biggest problem was the pool was discoloured and cloudy and staff had put up a sign (probably weeks before) advising it was still safe to use. We and several others were not going to risk health conditions. The weather was 35 degree plus and we desperately need a pool. In the end we travelled about 15 minutes outside Castelsardo and found lovely beaches. I would recommend using a different hotel. The other reviews said about paper thin walls, this is true. Good point was the seaview and the breakfast.

Nice staff, parking available on site

First the staff were wonderful. However, the hotel is very dated. The breakfast was very average and it finished too early at 10am. The pool bar only served lunch for 1.5hrs so there were no food options except for soggy sandwiches and small premade pizzas. No room service, no coffee in the room. Air conditioner broke. We booked this hotel because it had beach access so that helped but I would not stay again.