Dear Pedro,We appreciate your preference and your kind comments, we value everything you experienced with our staff and we are proud to know that you enjoyed your stay. We would love to have your preference again in the future, we are at your service.Have a great day!Warm Redards. General Management

Gracias por calificar nuestro hotel en esta plataforma. Esperamos tener el honor de volver a ser sus anfitriones en algún futuro viaje a Cancún. Atentamente

Dear Christian: Thank you for sharing your kind comments with us. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Thank you for sharing your review with us. Hope to have the opportunity of being your hosts back again soon during your future trips to Cancun and the Mexican Caribbean.Warm regards.

Muchas gracias por compartirnos su calificación. Esperamos tener el placer de volver a estar a su servicio nuevamente pronto durante sus futuros viajes a Cancún y el Caribe Mexicano.

Thank you very much for sharing your kind comments with us. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Thank you for sharing your kind comments. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Dear Qunshayla: Thank you for letting us know your opinion of your recent stay with us. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean.

Thank you for sharing your kind comments.We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean.

Thank you for sharing your kind comments with us. We really hope to have the opportunity of being your hosts backa again soon during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Thank you for sharing your feedback we will share your kind comments with our staff. in order to improve our check in. Warm regards,

Dear Bryant: Thank you for reviewing our property. We really look forward to have the opportunity of being your hosts back again soon during your future trips to Cancun and the Mexican Caribbean. Warm regards,

We apologize if there were shortcommings at our end. We want to know more about your recent stay. Please do not hesitate to socialmedia.kgpc@krystal-hotels.com

Thank you for reviewing us. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean.

Dear Gerardo: Thank you very much for sharing your kind comments with us. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean. Warm regards.

Thank you for reviewing our hotel. We would like to learn more from your recent vacation. Please contact us to socialmedia.kgpc@krystal-hotels.com so we can follow up.

We read with great sadness your review. We can only offer our apologies and hope to have the opportunity of being your hosts back again soon during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Dear Samuel: Thank you for letting us know. We apologize if there were shortcommings at our end. We really hope to have the opportunity of being your hosts back again soon during your future trips to Cancun and the Mexican Caribbean.

Dear Francisco: We really your kind review regarding your recent stay with us. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Dear Thelma:Thank you for sharing your kind review with us. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean. Warm regards,

Esperamos que haya disfrutado de su reciente estancia con nosotros. Esperamos tener el placer de volver a estar a su servicio nuevamente pronto durante sus futuros viajes a Cancún y el Caribe Mexicano. Atentamente

Dear McCartney, thank you for sharing your feedback. The safety and well-being of our guests are our utmost priority, and we are genuinely concerned about the situation you experienced. We are currently investigating this matter urgently and will be taking immediate action to address any issues with the elevator's functionality.Please rest assured that we work with an external enterprise that provides constant maintenance to our elevators to prevent such incidents from occurring. Your safety is of paramount importance to us.If there is anything else we can assist you with, please do not hesitate to reach out to us.Kind regards,

Dear Mehran, we apologize for the inconvenience you experienced during your stay. This does not reflect the level of service we strive to provide to all our guests. Please be assured that we have shared your feedback with our team and are taking immediate action to improve our services. Thank you for bringing these concerns to our attention; your feedback is invaluable in helping us continually enhance our offerings. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay. Best regards,

Dear Julio, thank you for taking the time to share your experience and providing ratings for each aspect. Your feedback is invaluable to us as it gives us insights into areas where we can enhance our services. We truly appreciate it! Kind regards,

Dear Moustafa: We would like to learn more from your experience. Please do not hesitate to contact us to the following email address so we can provide further assistance. Warm regards,

Thank you for your detailed feedback, Robert. We are glad you enjoyed the food and found the rooms comfortable. We apologize for any inconvenience faced during your stay. Your comments are duly noted and will be shared with our team to make improvements. We appreciate your patience and hope to welcome you back for a better experience. Kind regards,

Dear Arman, we are sorry to hear that. Our goal is to provide our guests with an exceptional experience. Please let us know more details so that we can address these issues immediately and ensure that your next visit is more satisfactory. Your comfort and satisfaction are of utmost importance to us. Kind regards,

Dear Steven, thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by the elevator issue and the disruption during the wedding event. Your safety and comfort are our top priorities, and we understand the impact these incidents had on your stay. We are actively addressing the elevator concerns and will take necessary measures to ensure they are promptly resolved. Additionally, we regret the disturbance caused by the wedding, and we will work to improve our event management to avoid such issues in the future. We appreciate your feedback and would like the opportunity to make things right. If you have any further concerns or if there's anything we can do to assist you, please feel free to reach out.

Thank you for your feedback, Leann Marie! We're pleased you enjoyed the beach. We apologize for any inconvenience with the elevators. We are currently working on improvements. We hope to welcome you back soon!

Thank you for taking the time to share your detailed feedback about your recent stay with us. We're delighted to hear that you found the location of our hotel to be unbeatable, with its breathtaking beach area and family-oriented atmosphere. We sincerely apologize for any inconvenience caused by the lack of available lounge chairs and the disruption caused by the wedding construction. Your comments regarding the food and restaurant reservations have been duly noted, and we will address these issues with our team to ensure improvements are made. We appreciate your understanding and patience during your stay. We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable experience. If you have any further concerns or feedback, please don't hesitate to reach out to us. Warm regards,

Thank you for sharing your feedback, Deborah! We appreciate hearing about your experience. We're glad to hear that you enjoyed the view from your oceanfront room, as well as the drinks and beach access. However, we apologize that the food options did not meet your expectations during your stay. We take your comments seriously and will definitely address this with our team to ensure improvements are made. We appreciate your feedback. We hope to have the opportunity to welcome you back for an even better experience. Kind regards,

Thank you for your feedback, Scott! We're glad to hear that you had a good stay overall. We strive to maintain cleanliness and comfort for our guests. It's wonderful to know that our cleaning staff met your expectations and provided excellent service throughout your stay. We appreciate your patronage and hope to welcome you back again in the future. Kind regards,

Thank you for providing your rating. We value your feedback and would appreciate the opportunity to address any concerns regarding your stay. Please feel free to reach out to us at your earliest convenience. Warm regards,

Dear Cang, we appreciate your feedback and will take your observations into account to enhance our guest experience. We strive to continually provide a comfortable and updated environment for all our guests. Kind regards,

Thank you for providing your rating! We'd appreciate more details about your stay. Kind regards,

Dear Jackson, thank you for your feedback. We apologize for the AC issue but are pleased you enjoyed our food and service. We have identified the room you were in and are currently addressing the issue. We look forward to the opportunity to welcome you back soon.

¡Gracias por su preferencia, Sergio Arturo!

Appreciate your feedback, Mohamed! Kindly inform us of any specific improvements you'd like for your next stay. Warm regards,

Dear Jatanya, delighted to hear you had an amazing time! Thanks for the kind words about our friendly staff, spacious, and clean rooms. We appreciate your recommendation and look forward to hosting you again soon! Safe travels!

Dear Alexander, thank you for highlighting the positive aspects of our property. We apologize for the inconvenience caused by external factors near the hotel. Ensuring guest safety is our priority. Your feedback is valued, and we appreciate your understanding. Warm regards,

Dear Shauntelle, thank you for the positive review! We're glad you enjoyed your stay at Krystal Grand Cancun. It's great to hear that the reservation system worked well for you, and you had excellent service from Javier, Ramone, and Alejo. We appreciate your feedback on the Kids Club and will consider your suggestion for a posted schedule. We look forward to welcoming you back to our beautiful beach in the future!

Dear Daniil, thank you for sharing your rating. We would like to learn more about the details of your stay and identify what to do better next time. Please feel free to reach out to us.

Thank you for your preference, Brittany!

Dear Kira Simone, we sincerely apologize for the experience you had at the hotel. Your feedback holds great importance to us, and we regret that specific aspects of your stay fell short of expectations. It's crucial to note that our hotel is certified by the Cristal company, adhering to stringent standards aimed at ensuring a safe food environment for all our guests. Thank you for bringing these concerns to our attention, and please rest assured that we take them seriously. We are committed to addressing the issues you raised and continuously improving our services to provide a more satisfying experience for our valued guests. Warm regards,

Dear Kavita, thank you for choosing us over Christmas! Delighted you enjoyed the oceanfront rooms, stunning views, and our hardworking staff. We appreciate your feedback on food and drinks; we'll review and consider improvements. We hope to welcome you back for another great experience. Best,

Dear Jorge, thank you for your kind words! We're glad our staff could make your stay even better. Looking forward to welcoming you again. Best,

Thank you for your preference, Mr. Jackson!

Dear Andrew, thank you for staying at Krystal Grand! We are thrilled you enjoyed the beautiful beach, dining options, and our friendly staff. We appreciate your feedback and hope to welcome you back soon. Best,

Thank you for your rating, Marie Louise! We would like to know how to enhance your experience in your next stay. Feel free to contact us at any time. Kind regards,