Exterior

Reviews of Hampton Inn & Suites - Cape Coral/Fort Myers Area, FL

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 581 out of 1003 reviews" "
Rating 8 - Good. 252 out of 1003 reviews" "
Rating 6 - Okay. 76 out of 1003 reviews" "
Rating 4 - Poor. 48 out of 1003 reviews" "
Rating 2 - Terrible. 46 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure to stay there.
Stayed 2 nights in May 2024
Response from AGM on 7 May 2024
Hi Richard, Thank you for you positive feedback. hope you stay with us again soon.

10/10 Excellent

Castrande

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Apr 2024
Response from AGM on 6 May 2024
Hi Castrande, Thank you for staying with us.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property looks nice and well maintained. Young man that checked me in was an awesome guy. Friendly and just left me feeling good.
Stayed 1 night in Apr 2024
Response from MOD on 1 May 2024
Glad you enjoyed your stay!

2/10 Terrible

Angelica

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This property had termites in our room shower had no water pressure and then rooms had to be changed and it was bugs in our luggage and drinks and food
Stayed 3 nights in Apr 2024
Response from AGM on 6 May 2024
We're sorry to hear you didn't enjoy your stay with us. Is there anything we could've done to change your perspective? Thank you for staying with us.

2/10 Terrible

Kyanne

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Termites in room 406, we woke up the next day with the bugs all in and around our drinks. Inside food, inside the A/C unit and in THE BED!!Hotel staff was already aware of problem but in another room. Took hours to switch our room. Upon packing our clothes before checkout on 4/30/24 we found dead bugs all in our luggage! Hotel staff at checkout was also aware of the termite problem and very nonchalant about it, except the manager on duty at that time. Since we booked through a 3rd party nobody tried to be accommodating
Stayed 3 nights in Apr 2024
Response from AGM on 6 May 2024
We're sorry to hear you didn't enjoy your stay with us. Is there anything we could've done to change your perspective? Please have Expedia reach out to us. Thank you for staying with us.

6/10 Okay

Black

Disliked: Staff & service, amenities
you get fresh towels and that's it. No room cleaning
Stayed 3 nights in Apr 2024
Response from AGM on 30 Apr 2024
Hi Black, Housekeeping is done every other day at our hotel not daily. If your stay is two days or less, you will not receive service unless requested. Hope this clears up any confusion. Thank you staying with us.

6/10 Okay

Vincent M.

Travelled with family
Liked: Property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from AGM on 30 Apr 2024
Hi Vincent M,Thank you for staying with us.

2/10 Terrible

Carmelys, Homestead

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 1 night in Apr 2024
Response from AGM on 6 May 2024
Hi Carmelys,We're sorry to hear you didn't enjoy your stay with us. Is there anyone we could've done to change your perspective? Thank you for staying with us.

10/10 Excellent

Castrande

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything good hotel
Stayed 3 nights in Apr 2024
Response from AGM on 29 Apr 2024
Hi Castrande,Glad to hear you enjoyed your stay with us. Hope to see you again soon.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from AGM on 29 Apr 2024
Hi Maria, Thank you for staying with us.

10/10 Excellent

Yira, Margate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in Apr 2024
Response from AGM on 29 Apr 2024
Hi Yira, Glad to hear you enjoyed our hot breakfast. Thank you for staying with us.

2/10 Terrible

peter

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was barren, too expensive and I was double charged for a room.
Stayed 1 night in Apr 2024
Response from AGM on 6 May 2024
Hi Peter, We're sorry to hear you didn't enjoy your stay with us. Is there anyone we could've done to change your perspective? Also, we do not see a double charge on our end. Please give us a call to discuss this matter. Thank you for staying with us.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
We had a quick stay but the place was quiet and convenient. Great host. Slept great. Showered great. Ac great. That’s all we needed :)
Stayed 1 night in Apr 2024
Response from AGM on 29 Apr 2024
Hi Juan,So glad to hear your enjoyed all of our amenities. Thank you for staying with us.

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to my friends house
Stayed 1 night in Apr 2024
Response from MOD on 21 Apr 2024
Great!

10/10 Excellent

Charles R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 1 night in Apr 2024
Response from MOD on 21 Apr 2024
We are glad you enjoyed our hotel!

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and made me feel welcome.
Stayed 3 nights in Apr 2024
Response from MOD on 21 Apr 2024
I am happy to hear this!

10/10 Excellent

Elizabeth, Miramar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 1 night in Apr 2024
Response from AGM on 18 Apr 2024
Hi Elizabeth, Thank you for staying with us.

6/10 Okay

Pawel

Liked: Cleanliness, staff & service
Outdated rooms. Bit noisy can hear toolet flush from room above and next door.
Stayed 3 nights in Apr 2024
Response from AGM on 17 Apr 2024
Hi Pawel, Our hotel just underwent a full renovation last year May. Everything in our rooms is brand new. We're so sorry to hear about the noises. We'll take a look at this and see if we can correct the issue. Thank you for staying with us.

6/10 Okay

Carlos

Liked: Staff & service, amenities, property conditions & facilities
Everything was ok with the room, except the tp cover on bed stinking
Stayed 1 night in Apr 2024
Response from AGM on 15 Apr 2024
Hi Carlos, We're sorry about the cover, we could've changed it for you, please don't hesitate to ask. Thank you for staying with us.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic front staff. Stacy was super helpful when we experienced flight delays
Stayed 2 nights in Mar 2024
Response from AGM on 15 Apr 2024
Hi Pamela, We're so glad to hear you enjoyed your stay with us. Hope to see you again soon.

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kathy in the breakfast was always attentive and friendly which made my experience very exceptional. One minor issue with construction across the street had water extraction running around the clock and should have a noise ordinance during sleeping hours but hotel cannot control that.
Stayed 2 nights in Apr 2024
Response from MOD on 12 Apr 2024
Kathy is a great asset to our team! Thanks for staying with us!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk person was so friendly and nice
Stayed 1 night in Apr 2024
Response from MOD on 8 Apr 2024
Thank you, we are glad you enjoyed your stay!

10/10 Excellent

Marcin

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from MOD on 6 Apr 2024
Glad you enjoyed your stay!

6/10 Okay

Melissa

Travelled with family and small children
I was surprised that the room is only serviced every 2 days. Breakfast was disappointing.
Stayed 2 nights in Apr 2024
Response from GM on 4 Apr 2024
Dear Melissa, Thank you for taking the time to share your thoughts on your recent stay with us. While housekeeping is mandated to be every other day by the Hampton brand, we are happy to provide daily service to guest that require it by requesting at the front desk. Can you please let me know what was disappointing about our complimentary breakfast? I would love the opportunity to share your comments with my breakfast team so we can improve our service. Thank you!

10/10 Excellent

Dell-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from MOD on 6 Apr 2024
Glad you enjoyed your stay!

8/10 Good

Sean

Stayed 1 night in Apr 2024
Response from AGM on 23 Apr 2024
Hi Sean, Thank you for staying with us.

6/10 Okay

Joel

Travelled with partner
Liked: Staff & service
Pool was cold. Construction equipment across the street ran all night.
Stayed 2 nights in Mar 2024
Response from GM on 4 Apr 2024
Hi there Joel, thank you for sharing your thoughts regarding your stay with us. Our pool is unfortunately not heated. Because we're in South Florida, we experience very few days with cool temperatures, so our pool is usually 76-80 degrees from the heat of the sun. We apologize that you didn't have this experience. I have contacted the city about the noise you reported during your stay and Code Compliance is working on a solution. Thank you so much for letting us know. We hope to provide you with a better stay in the future! Thanks again,

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel would stay again walking to many lively restaurants
Stayed 2 nights in Mar 2024
Response from GM on 4 Apr 2024
Thank you so much for sharing your feedback with us! We appreciate you choosing to stay with us and hope to welcome you whenever your travels bring you back to Cape Coral.

10/10 Excellent

Bobbi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff at check in, check out and brunch.
Stayed 1 night in Mar 2024
Response from GM on 4 Apr 2024
Thank you so much for sharing your thoughts regarding your recent stay with us. We appreciate you staying with us and hope to have the pleasure to serve you again in the future when your travels bring you back to the Cape Coral area.

10/10 Excellent

James

Travelled with family
Perfect clean, and quiet
Stayed 1 night in Mar 2024
Response from AGM on 31 Mar 2024
Hi James, Thank you for staying with us. We're so glad to hear we exceeded your expectations. hope you stay with us again soon.

10/10 Excellent

Luis

Stayed 1 night in Mar 2024
Response from MOD on 21 Apr 2024
We are glad you enjoyed your stay!

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest staff and very clean. Good breakfast too
Stayed 4 nights in Mar 2024
Response from AGM on 31 Mar 2024
Hi Christina, Thank you for your kind words and for staying with us. Hope to see you again soon.

10/10 Excellent

Dorothy

Stayed 1 night in Mar 2024
Response from MOD on 21 Apr 2024
Thank you for the rating!

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on 30 Mar 2024
Hi Angelica, Thank you for your positive feedback.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff. Wonderful breakfast. Kathy is a joy and it shows in her efforts in the morning. Pool area was great-nice furniture.
Stayed 7 nights in Mar 2024
Response from AGM on 27 Mar 2024
Hi Elizabeth, Thank you for staying with us. We're glad to hear you enjoyed our amenities. Our staff is truly the best and we appreciate your feedback.

4/10 Poor

Laura

Liked: Staff & service
Disliked: Cleanliness
We found shards of glass on the carpet and a staple. All were found with my bare feet. Staff was very nice and apologetic and took care of the price for the room.
Stayed 3 nights in Mar 2024
Response from AGM on 27 Mar 2024
Hi Laura, We're so sorry about the glass on the carpet. So glad to hear the staff was able to accommodate you. We will check the carpet more thoroughly, so this doesn't happen again. Thank you for staying with us.

10/10 Excellent

John

Liked: Property conditions & facilities
Hotel is clean and up to date! Staff is very friendly and accommodating. I would stay here again !
Stayed 2 nights in Mar 2024
Response from AGM on 27 Mar 2024
Hi John, Thank you for your kind words. We hope to see you again soon.

10/10 Excellent

Luigi

Stayed 2 nights in Mar 2024
Response from AGM on 15 Apr 2024
Hi Luigi, Thank you staying with us.

10/10 Excellent

Kenneth

Stayed 2 nights in Mar 2024
Response from AGM on 15 Apr 2024
Hi Kenneth, Thank you for staying with us.

10/10 Excellent

Morag, Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on 25 Mar 2024
Hi Morag, Thank you for positive feedback.

8/10 Good

jay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Mar 2024
Response from AGM on 25 Mar 2024
Hi Jay, Thank you for your positive feedback.

6/10 Okay

Sharon

Travelled with partner
They had waffles for breakfast but second day they had no syrup. Water in shower didnt get very warm.
Stayed 2 nights in Mar 2024
Response from AGM on 27 Mar 2024
Hi Sharon, We apologize for the lack of hot water during your stay. Was this addressed to the front desk? We could've accommodated you by switching your room. Please do not hesitate to ask in the future. The syrup was delivered to us later on in the evening. We do apologize for that. Thank you for staying with us.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very helpful front desk staff
Stayed 1 night in Mar 2024
Response from GM on 4 Apr 2024
Thank you so much for sharing your feedback about your recent stay with us. We are happy to hear that you enjoyed your stay and hope to serve you again in the future whenever your travels bring you back to Cape Coral!

10/10 Excellent

Fernando, Homestead

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent .
Stayed 1 night in Mar 2024
Response from AGM on 17 Mar 2024
Hi Fernando, We're so glad to hear you enjoyed your stay with us. Hope you stay with us again soon.

10/10 Excellent

Kent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the best
Stayed 6 nights in Mar 2024
Response from AGM on 13 Mar 2024
Hi Kent, Thank you for your kind words and for staying with us.

10/10 Excellent

Cassandra

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very large and spacious. Staff upon checking in was amazing . Fresh cookies were offered to us. The breakfast was delicious! The kitchen staff was so sweet and personable . We would stay again if in this area!
Stayed 1 night in Mar 2024
Response from AGM on 13 Mar 2024
Hi Cassandra,We're so happy to hear you enjoyed your stay with us. Hope to see you again for many more stays. Thank you!

10/10 Excellent

Ralph

Liked: Amenities
Good
Stayed 1 night in Mar 2024
Response from AGM on 11 Mar 2024
Hi Ralph, Thank you for your positive feedback.

10/10 Excellent

Robin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was amazingly comfortable, spacious room, most convenient location ever. Friendly staff, and Ms. Kathy made the best sausage gravy Sunday morning. She took time to personally speak to every guest; something we do not see much of these days. Keep up the awesome job team!
Stayed 2 nights in Mar 2024
Response from AGM on 11 Mar 2024
Hi Robin, We're so glad to hear you enjoyed your stay with us. Thank you for your kind words. We hope you stay with us again soon.

10/10 Excellent

Michael

Stayed 4 nights in Mar 2024
Response from AGM on 30 Mar 2024
Hi Michael,Thank you for your positive feedback.

10/10 Excellent

DOLORES

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful hotel. I will definitely stay here next time my husband and I come back to Cape Coral.
Stayed 1 night in Mar 2024
Response from AGM on 5 Mar 2024
Hi Dolores,We're so thrilled to hear you enjoyed your stay with us. Hope to see you again soon.