Suite (Elsie Weare Suite) | Balcony

Reviews of Cliff House Maine

4.5 out of 5
Cliff House Maine
591 Shore Road, Cape Neddick, ME

Reviews

9.4

Exceptional

Rating 10 - Excellent. 706 out of 900 reviews" "
Rating 8 - Good. 133 out of 900 reviews" "
Rating 6 - Okay. 33 out of 900 reviews" "
Rating 4 - Poor. 21 out of 900 reviews" "
Rating 2 - Terrible. 7 out of 900 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 25 Feb 2024
Dear Kailey, We appreciate your high rating. It was a pleasure serving you, and we hope to welcome you back soon!

8/10 Good

Janis

Travelled with partner
Liked: Cleanliness, amenities
I asked the housekeeper to come back in an hour. She didnt . That is but when wr went out for dinner I asked the front desk to have a room refresh. They did the refresh but keft dirty mug, glasses and paper coffee cups on the bureau and did not pride fresh glasses/ mugs. Disappointing .
Stayed 2 nights in Feb 2024
Response from HotelMgmt on 21 Feb 2024
Dear Janis, Thank you for taking the time to share your feedback. While we are pleased our team accommodated your request for a room refresh, we do regret if any of your expectations were missed. Your feedback is invaluable and will inspire deeper communication to determine the extent of item removal. We are generally considerate of not disposing of items a guest may intend to re-use for personal preference or environmental purposes – however your note highlights the need to inquire for further details in each particular situation. We certainly hope you enjoyed all other aspects of your stay and to welcome you back soon.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 25 Feb 2024
Dear Beth, It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

8/10 Good

INNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 25 Feb 2024
Dear Inna, Thank you for taking the time to rate your stay. We are delighted to know you enjoyed your overall experience at our hotel and we eagerly await your next visit.

2/10 Terrible

anne

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on 25 Feb 2024
Dear Anne, It's clear that we missed the mark on ensuring your satisfaction during your stay, and for that, we apologize. We hope to have another opportunity to win you over.

10/10 Excellent

andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay!!
Stayed 1 night in Feb 2024
Response from HotelMgmt on 12 Feb 2024
Dear Andrew, Thank you for your kind words about Cliff House Maine! We appreciate you taking the time to share your experience and look forward to welcoming you back for more coastal adventures.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the best view!
Stayed 1 night in Feb 2024
Response from HotelMgmt on 12 Feb 2024
Dear Susan, We are glad you loved the view at Cliff House Maine! We are grateful every day by our incredible perch on Bald Head Cliff. Thank you for sharing your thoughts and we look forward to having you visit again.

10/10 Excellent

Christine

Travelled with partner
We loved everything about the Cliff House. Beautiful views, great restaurant, the community coffee bars and water stations on each hotel floor, the spa… all top notch! Can’t wait to go back!
Stayed 2 nights in Feb 2024
Response from HotelMgmt on 12 Feb 2024
Dear Christine, Thank you for sharing your review. We’re thrilled that you enjoyed our Maine Stations! We are proud to offer this easily accessible and sustainably minded beverage option for our guests! We eagerly await your return visit to Cliff House Maine to enjoy more serene and rejuvenating experiences!

4/10 Poor

Donald

Stayed 1 night in Jan 2024
Response from Hotelmgmt on 20 Mar 2024
Dear Donald, We always want our guests to have a memorable stay and it's clear from your rating that we fell short. It's our hope that you will give us another opportunity to provide you with an experience that is nothing short of exceptional.

10/10 Excellent

kiona, roxbury

Travelled with partner
Liked: Amenities
Clean and Nice
Stayed 1 night in Jan 2024
Response from HotelMgmt on 30 Jan 2024
Dear Kiona, Thank you for taking the time to review your stay at Cliff House Maine. We value your feedback and look forward to welcoming you back for another relaxing retreat by the sea.

10/10 Excellent

Keith

Stayed 2 nights in Jan 2024
Response from Hotelmgmt on 11 Feb 2024
Dear Keith, Thank you for your top score. We look forward to your next stay with us!

10/10 Excellent

ZIBRAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 21 Jan 2024
Dear Zibran, We never take a perfect score for granted and we’re pleased to find that your lasting impressions of us are so high. Thank you for calling Cliff House Maine "home" during your recent visit and we hope to welcome you back through our doors in the future.

10/10 Excellent

Toby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and beautiful place.
Stayed 1 night in Jan 2024
Response from HotelMgmt on 22 Jan 2024
Dear Toby, Thank you for your kind words about Cliff House Maine. It's wonderful to know you enjoyed the beauty of our location. We appreciate your feedback and can't wait to have you back for more serene ocean-side moments.

4/10 Poor

Kris

Stayed 1 night in Jan 2024
Response from Hotelmgmt on 17 Jan 2024
Dear Kris, It's disappointing for us to see your low marks. We hope you will give us another chance, as we wish to provide you with a more satisfying experience.

4/10 Poor

Andrew

Stayed 2 nights in Jan 2024
Response from Hotelmgmt on 5 Feb 2024
Dear Andrew, We always want our guests to have a memorable stay and it's clear from your rating that we fell short. It's our hope that you will give us another opportunity to provide you with an experience that is nothing short of exceptional.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on 16 Jan 2024
Dear Mary, Thank you for your top score! We look forward to your next stay with us at Cliff House Maine.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 16 Jan 2024
Dear Mark, Thank you for rating us so highly. We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 16 Jan 2024
Dear Penny, We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing I didn’t like was my shower didn’t have hot water.:( but otherwise perfect night
Stayed 1 night in Jan 2024
Response from HotelMgmt on 17 Jan 2024
Dear Nancy, While we are thrilled you had a perfect night, we do regret the hot water issue in your shower. Your feedback is invaluable in helping us improve. We look forward to welcoming you back for another stay, hopefully with smoother sailing ahead!

10/10 Excellent

the

Liked: Cleanliness, staff & service, property conditions & facilities
Always lovw going to the Cliff House
Stayed 2 nights in Jan 2024
Response from HotelMgmt on 17 Jan 2024
Dear Valued Guest, Thank you for sharing your love for Cliff House Maine! It's always great to hear from our regular visitors. We can't wait to have you back - here's to more splendid days by the sea!

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect off season relaxing get away! Delicious food at both restaurants and the coffee shop. The spa was absolutely gorgeous, the staff was very welcoming, warm and professional and our massages were amazing! Highly recommend
Stayed 2 nights in Jan 2024
Response from HotelMgmt on 8 Jan 2024
Dear Christine, We're delighted you found relaxation and enjoyment during your visit. Your kind words about our staff and the overall experience are greatly appreciated. Thank you for recommending us. We eagerly await your return for another serene retreat by the sea.

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotelmgmt on 8 Jan 2024
Dear Justin, Your excellent score is greatly appreciated. Thank you and we can't wait to host you again.

2/10 Terrible

Kevin

Stayed 3 nights in Dec 2023
Response from Hotelmgmt on 8 Jan 2024
Dear Kevin, It is disheartening to learn through your rating that we missed an opportunity to provide you with a memorable experience. We hope to have the chance to change your impression on a future visit.

8/10 Good

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are lovely! The facility is gorgeous! Wish I didn't have to walk oytside to get to the "coffee shop"
Stayed 3 nights in Dec 2023
Response from HotelMgmt on 2 Jan 2024
Dear Vicki, It is wonderful to hear you enjoyed your stay and we thank you for sharing your experience! We look forward to welcoming you back soon.

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotelmgmt on 30 Dec 2023
Dear Kristin, Thank you for the five-star rating! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We can't wait to go back!
My teenage children asked to stay at the Cliff House for Christmas. 3 days, 2 nights felt too short. Before check out they asked when we can return. The Christmas decor was spectacular. Some of our best memories include: outdoor hot tub time with ocean view, watching the sunrise over the ocean and being able to experience live music without having to leave the hotel.
Stayed 2 nights in Dec 2023
Response from HotelMgmt on 2 Jan 2024
Dear Diana, It's wonderful to hear that your family enjoyed their stay at Cliff House Maine during the holidays! We are thrilled that the festive decorations and unique experiences left a lasting impression. It's always a joy to know when our guests, especially the younger ones, look forward to returning. We can't wait to welcome your family back for another voyage into relaxation and seaside serenity.

10/10 Excellent

Shumyl, Shrewsbury

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotelmgmt on 26 Dec 2023
Dear Shumyl, There is nothing better than earning five-stars from a valued guest! Thank you and we hope to see you again soon.

10/10 Excellent

Ali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went there with husband for a birthday get away and it was wonderful. Stunning views and our favorite was the outdoor hot tub. Cannot wait to come back!
Stayed 2 nights in Dec 2023
Response from HotelMgmt on 20 Dec 2023
Dear Ali, We're delighted you chose Cliff House Maine for your birthday getaway with your husband! It's wonderful to hear that you enjoyed the stunning views and made the most of our outdoor hot tub. We can't wait to welcome you back for another memorable seaside escape!

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful. Stayed only one night and wish we could have stayed a week. Really special hotel resort.
Response from Hotelmgmt on 10 Feb 2024
Dear Jason, Thank you for taking the time to recount your visit! It's fantastic to hear that your brief time with us left a lasting impression. We look forward to welcoming you back for a stay that is as serene and expansive as the ocean's horizon.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from HotelMgmt on 14 Dec 2023
Learning that your visit was exceptional is very gratifying! We eagerly anticipate the honor of welcoming you back in the future, Ellen.

10/10 Excellent

Kerry

Stayed 2 nights in Dec 2023
Response from HotelMgmt on 14 Dec 2023
It was a pleasure to serve as your home-away-from-home and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area, Kerry.

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Great weekend getaway!
Stayed 2 nights in Nov 2023
Response from HotelMgmt on 6 Dec 2023
Dear Jenna, We greatly appreciate hearing about your personal experiences at our resort. Thank you for taking the time to share them with us. Looking forward to your next visit, where more seaside adventures await.

10/10 Excellent

Ryan

Stayed 2 nights in Dec 2023
Response from Hotelmgmt on 26 Dec 2023
Dear Ryan, Your five-star rating means everything to us, thank you! We look forward to welcoming you back.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around wonderful experience!
Stayed 2 nights in Dec 2023
Response from HotelMgmt on 6 Dec 2023
Dear Julie, It's guests like you who make our work so rewarding! Thank you for your review and we look forward to your next visit, ready to create more memorable moments along our beautiful coastline.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Such an amazing stay we will be back soon!
Stayed 1 night in Nov 2023
Response from HotelMgmt on 5 Dec 2023
Dear Nicole, We're delighted to hear you had a wonderful stay and enjoyed our property. We can't wait to welcome you back for another unforgettable seaside retreat!

10/10 Excellent

zak

Liked: Cleanliness, staff & service, property conditions & facilities
Great Jym,Spa&the view from the hottub just beautiful and relaxing..
Stayed 2 nights in Nov 2023
Response from Hotelmgmt on 30 Nov 2023
Dear Zak, We are pleased to read you enjoyed our many amenities and the views from the hot tub! We are looking forward to your next visit, where the tides of tranquility await you once again.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the Cliff house is great
Stayed 2 nights in Nov 2023
Response from HotelMgmt on 30 Nov 2023
Dear Kyle, We are pleased to hear you had a great experience at Cliff House Maine! Thank you for taking the time to share your thoughts and we can't wait to welcome you back for another 'splashing' stay by the sea!

4/10 Poor

Phillip

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No valet parking kind of annoying you to walk such a far distance to park. The bathrooms in the hotel rooms have no vents so all the steam in destroying the bathrooms, you could see mold, and the paint peeling on the ceilings. Went to the indoor pool water was freezing the bathrooms were super dated and gross and the pool area was dated definitely needs to be updated. If this hotel wants to keep charging guests big money to stay there they need to make some serious upgrades otherwise definitely not worth the money
Stayed 2 nights in Nov 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotelmgmt on 21 Nov 2023
Dear Kathleen, We're proud to have earned your top score. Please come back soon!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent views!
Beautiful hotel, friendly staff! Looking forward to going back.
Stayed 2 nights in Nov 2023
Response from HotelMgmt on 21 Nov 2023
Dear Julie, We are pleased you enjoyed your stay, and thank you for sharing your review. We eagerly await your return and promise another unforgettable seaside escape!

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lobby and great lounge area with a great fireplace!
Stayed 1 night in Nov 2023
Response from HotelMgmt on 16 Nov 2023
Dear Charles, We are thrilled to hear you enjoyed our lobby and lounge areas, especially the fireplace! Your experience means a lot to us as we are all about creating cozy, memorable moments. We can't wait to welcome you back for another high tide of relaxation and warmth!

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotelmgmt on 14 Nov 2023
Dear Dirk, We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back.

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotelmgmt on 11 Nov 2023
Dear Theodore, Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon.

10/10 Excellent

KAREN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Hotelmgmt on 7 Nov 2023
Dear Karen, We greatly appreciate your rating and can't wait to welcome you back to make many more five-star memories with us!

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2023
Response from Hotelmgmt on 12 Nov 2023
Dear Cathy, there is nothing better than earning five-stars from a valued guest! Thank you and we hope to see you again soon.

10/10 Excellent

Jill

Stayed 4 nights in Oct 2023
Response from Hotelmgmt on 23 Oct 2023
Dear Jill, Receiving your top score means a lot to us! Thank you and we hope to see you again soon.

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service
The staff was very friendly and attentive. Had an issue with our TV and although it was fixed for the room rate there should have been no issue. Tried to use either of the Peloton bikes and both were not in good condition.
Stayed 2 nights in Oct 2023
Response from Hotelmgmt on 24 Oct 2023
Dear Leslie, Thank you for sharing your experience with us. While we appreciate your positive words for our staff, we regret any inconveniences you had with the TV in your guestroom and our Peloton bikes. Your feedback is valuable in helping us improve our services. We're always happy to welcome you back with open arms, like the vast expanse of the sea embracing the shore.

10/10 Excellent

tracey, new london

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views and location. Exceptional facilities and staff. Could be easy to make this an annual vacation trip
Stayed 1 night in Oct 2023
Response from Hotelmgmt on 24 Oct 2023
Dear Tracey, It's always heartwarming to know that our guests had such a positive experience! We're thrilled that you're considering making Cliff House Maine your annual vacation destination and are happy to welcome you back for another unforgettable seaside escape.

10/10 Excellent

John

A beautiful resort on the ocean with an excellent restaurant. We have stayed here twice. Highly recommended!
Stayed 2 nights in Oct 2023
Response from Hotelmgmt on 20 Oct 2023
Dear John, Welcome back! We truly value your recommendation and look forward to welcoming you back again soon for another wave of memories!

10/10 Excellent

michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is top notch! Can’t wait to come back again!!!
Stayed 1 night in Oct 2023
Response from Hotelmgmt on 20 Oct 2023
Dear Michelle, We too can't wait for your next visit! We are pleased you enjoyed your stay and thank you for sharing your review.