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Reviews of City Lodge Hotel Victoria And Alfred Waterfront

3 out of 5
City Lodge Hotel Victoria And Alfred Waterfront
Cnr Dock And Alfred Roads, Cape Town, Western Cape

Reviews

8.8

Excellent

Rating 10 - Excellent. 353 out of 710 reviews" "
Rating 8 - Good. 286 out of 710 reviews" "
Rating 6 - Okay. 55 out of 710 reviews" "
Rating 4 - Poor. 11 out of 710 reviews" "
Rating 2 - Terrible. 5 out of 710 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Archibald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot for a stay in the heart of Cape Town
Stayed 1 night in May 2024
Response from City Lodge V&A Waterfront on 7 May 2024
Dear GuestThank you for your excellent review. Our staff strives for nothing more than excellence and are glad to make your stay that much more enjoyable. We cannot wait to serve you in the near future. Kind Regards

10/10 Excellent

Guy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from City Lodge V&A Waterfront on 6 May 2024
Dear GuestThank you for your excellent review. Our staff strives for nothing more than excellence and are glad to make your stay that much more enjoyable. We cannot wait to serve you in the near future. Kind Regards

10/10 Excellent

Paula Jean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked being close to the waterfront for shopping and everything is so inexpensive! All of the staff were great!
Stayed 4 nights in Apr 2024
Response from City Lodge V&A Waterfront on 2 May 2024
Dear GuestThank you for choosing our establishment for your stay. We look forward to having you back and creating an even better experience for you. Your satisfaction is our top priority. Kind Regards

8/10 Good

Steven

Travelled with partner
Liked: Staff & service, amenities
Great value and canal walking path to Victoria wharf. Convenient restaurant with good food.
Stayed 3 nights in Apr 2024
Response from City Lodge V&A Waterfront on 26 Apr 2024
Dear GuestThank you for your excellent review. Our staff strives for nothing more than excellence and are glad to make your stay that much more enjoyable. We cannot wait to serve you in the near future. Kind Regards

10/10 Excellent

Dwight, New Orleans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent lodging experience. The view of the canal was beautiful and serene. The food and drink options were exceptional and very economical. The staff was welcoming and helpful. The room was superior, except the desk light didn't work, even though i swapped out the light bulbs.
Stayed 4 nights in Mar 2024
Response from Koena on 12 Apr 2024
Dear GuestWe appreciate your support of our hotel and strive to keep the best standards. We will definitely love to have you back in the near future. Kind Regards City Lodge V&A Waterfront

10/10 Excellent

lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from City Lodge V&A Waterfront on 11 Apr 2024
Dear GuestWe appreciate you sharing your feedback with us. We are thrilled you had a pleasant stay with us. We look forward to accommodating you soon. Kind Regards

6/10 Okay

Stewart

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Found the walk to the Waterfront further than expected. Disappointed with the first room allocated, however changed to more favourable room. Very comfortable bed and value for money for the area.
Stayed 3 nights in Mar 2024
Response from GB on 1 Apr 2024
Good Day Thank you for taking the time to leave us a review. We are so sorry to hear that the walk to the Waterfront was a bit further than expected.We do apologize for inconvenience with regards to the room allocation. Our aim is to get it right the first time.

8/10 Good

juliet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 2 nights in Mar 2024
Response from GB on 1 Apr 2024
Good day Thank you for your positive feedback, we hope you enjoyed your stay at the City Loge Waterfront.

10/10 Excellent

Ericka Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best decisions I made was staying at The City Lodge at the V and A Waterfront. Location is perfect. It is an attractive looking place about a 10 to 15 minute walk from the V and A Waterfront (where there are tons of resturants (try La Prada. Food is delicious), souvenir shopping, grocery store (in the mall in the basement), etc.. There are cops everywhere, so it was a safe walk that I did solo all the time, as I was traveling by myself. It is busy during the day around the hotel, but at night, as it is an area with a lot of corporate businesses, it got really deserted. I took ubers if going out at night. The hotel itself was clean and quiet. The staff are hard workers! Always willing to help make your stay amazing. They have breakfast and dinner at an extra charge. You have the choice between Contenental Breakfast or English Breakfast. I was there for a while so I did go to the coffee shop next door to the hotel and had oatmeal and tea there twice. It was delicious. The location is central to everything. 3 mins in an Uber to Gold Restaurant. 5 mins to Long street. The room was well appointed. Large bathroom, huge shower, air conditioning, refrigerator, windows open for fresh air, couch, sitting area with desk large mirror and good lighting. Vending machines in the lobby and they sell large bottles of cold water at the bar. The 'pool' is really hottub size and it is right next to the hotel restaurant. It was not clean. I was so busy, I wouldnt have used it anywa
Stayed 7 nights in Mar 2024
Response from City Lodge V&A Waterfront on 28 Mar 2024
Dear GuestThank you for your excellent review. Our staff strives for nothing more than excellence and are glad to make your stay that much more enjoyable. We cannot wait to serve you in the near future. Kind Regards

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved looking out onto the canal and the convenience of being able to walk to the waterfront. The staff was also extremely helpful and knowledgeable. I would recommend this hotel to others.
Stayed 5 nights in Mar 2024
Response from City Lodge V&A Waterfront on 27 Mar 2024
Dear Guest It warms our hearts to read such a positive review. We will be sure to let the team know to keep up the good work. Kind Regards

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Despite the hotel having renovation work going on they still provided a great service. I would use and recommend them again
Stayed 1 night in Mar 2024
Response from City Lodge V&A Waterfront on 27 Mar 2024
Dear GuestWe appreciate you sharing your feedback with us. We are thrilled you had a pleasant stay with us. We look forward to accommodating you soon. Kind Regards

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The water in Cape Town was unsafe to drink and we were not warned by hotel staff.
Stayed 1 night in Mar 2024
Response from City Lodge V&A Waterfront on 27 Mar 2024
Dear Guest We are disappointed to hear that your had a negative experience with us. We strive for cleanliness and comfort, and apologise that you did not receive this service on this occasion. We will take the necessary steps to improve our services and ensure it does not occur again.Kind Regards

6/10 Okay

David

Stayed 1 night in Mar 2024
Response from City Lodge V&A Waterfront on 27 Mar 2024
Dear GuestWe are disappointed to hear your stay was disappointing. Please accept our apologies for any inconvenience or discomfort this may have caused. We will do our best to resolve the issues you have faced. Kind Regards

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Easy to get to the V & A waterfront for meals. Great breakfast at the hotel. Housekeeping was spectacular!
Stayed 5 nights in Feb 2024
Response from City Lodge V&A Waterfront on 4 Mar 2024
Dear GuestThank you for choosing our establishment for your stay. We look forward to having you back and creating an even better experience for you. Your satisfaction is our top priority. Kind Regards

10/10 Excellent

Anthony, MOSMAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located hotel with a big carpark. Easy to access from the freeways and to walk to the V&A Waterfront. A very pleasant four day stay.
Stayed 4 nights in Feb 2024
Response from City Lodge V&A Waterfront on 28 Feb 2024
Dear GuestThank you for choosing our establishment for your stay. We look forward to having you back and creating an even better experience for you. Your satisfaction is our top priority. Kind Regards

10/10 Excellent

Prasand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in the city centre Everything is very close by. New rooms and friendly staff. We had a great stay and service was good.
Stayed 9 nights in Feb 2024
Response from City Lodge V&A Waterfront on 21 Feb 2024
Dear Guest It warms our hearts to read such a positive review. We will be sure to let the team know to keep up the good work. Kind Regards

8/10 Good

Moffat

Liked: Room comfort
Stayed 5 nights in Jan 2024
Response from City Lodge V&A Waterfront on 21 Feb 2024
Dear GuestWe appreciate you sharing your feedback with us. We are thrilled you had a pleasant stay with us. We look forward to accommodating you soon. Kind Regards

8/10 Good

johan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently situated, close to the V&A Waterfront. The rooms are newly renovated and the addition of a bar fridge is welcomed. The staff is very friendly and helpful. We’ll stay here again.
Stayed 2 nights in Jan 2024
Response from City Lodge V&A Waterfront on 21 Feb 2024
Dear GuestThank you for choosing our establishment for your stay. We look forward to having you back and creating an even better experience for you. Your satisfaction is our top priority. Kind Regards

8/10 Good

SIU LAM ALFRED

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice property at the canal. Staffs are nice and the room is beyond expectation.
Stayed 1 night in Feb 2024
Response from City Lodge V&A Waterfront on 21 Feb 2024
Dear GuestThank you for choosing our establishment for your stay. We look forward to having you back and creating an even better experience for you. Your satisfaction is our top priority. Kind Regards

8/10 Good

Jessica and Francis

Travelled with family
City Lodge was renovated recently so it is quite good. The traffic congestion and transportation in Cape Town are quite challenging
Stayed 1 night in Feb 2024
Response from City Lodge V&A Waterfront on 21 Feb 2024
Dear GuestWe appreciate you sharing your feedback with us. We are thrilled you had a pleasant stay with us. We look forward to accommodating you soon. Kind Regards

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The area is great, staff was good (restaurant staff seemed pretty new). A very nice place.
Stayed 4 nights in Jan 2024
Response from City Lodge V&A Waterfront on 21 Feb 2024
Dear Guest Thank you for your positive review. We are glad to hear you enjoyed your stay with us and hope to see you in the future. Kind Regards

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and a really lovely well appointed room
Stayed 1 night in Feb 2024
Response from City Lodge V&A Waterfront on 21 Feb 2024
Dear GuestThank you for your excellent review. Our staff strives for nothing more than excellence and are glad to make your stay that much more enjoyable. We cannot wait to serve you in the near future. Kind Regards

10/10 Excellent

Jeffrey

Stayed 1 night in Feb 2024
Response from City Lodge V&A Waterfront on 21 Feb 2024
Dear GuestThank you for your excellent review. Our staff strives for nothing more than excellence and are glad to make your stay that much more enjoyable. We cannot wait to serve you in the near future. Kind Regards

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently updated rooms and well priced for the location
Stayed 2 nights in Jan 2024
Response from City Lodge V&A Waterfront on 21 Feb 2024
Dear GuestThank you for taking the time to leave us a review. We are ecstatic to hear you had such a pleasant stay. We hope to see you soon.Kind Regards

8/10 Good

Francisca

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and reasonable price. However, need to do much better with the TVs in the room. No stations programmed and no instructions on how to program.
Stayed 2 nights in Jan 2024
Response from City Lodge V&A Waterfront on 21 Feb 2024
Dear GuestWe are disappointed to hear your stay was unpleasant. Please accept our apologies for any inconvenience or discomfort this may have caused. We will do our best to resolve the issues you have faced. Kind Regards

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection!
Price. Location. Amenities. Linens. City Lodge Waterfront is a gem. Easy short walk to center of V&A Waterfront and all the attractions, yet on the edge with easy auto access. We were connecting with a cruise and could see our ship docked at cruise terminal from the hotel. All ez-pz.
Stayed 4 nights in Jan 2024
Response from City Lodge V&A Waterfront on 21 Feb 2024
Dear GuestThank you for your excellent review. Our staff strives for nothing more than excellence and are glad to make your stay that much more enjoyable. We cannot wait to serve you in the near future. Kind Regards

10/10 Excellent

Arunkumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from City Lodge V&A Waterfront on 21 Feb 2024
Dear GuestThank you for your excellent review. Our staff strives for nothing more than excellence and are glad to make your stay that much more enjoyable. We cannot wait to serve you in the near future. Kind Regards

10/10 Excellent

Dilyara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location
We stayed at City Lodge Hotel V&A Waterfront 4 nights from 13 January 2024. The hotel offers very nice breakfast. Rooms are comfortable and very modern. We used to spend about 10 min walking to V&A Waterfront at any time of the day. Beautiful combination of Price&Quality!
Stayed 4 nights in Jan 2024
Response from City Lodge V&A Waterfront on 24 Jan 2024
Dear GuestThank you for your excellent review. Our staff strives for nothing more than excellence and are glad to make your stay that much more enjoyable. We cannot wait to serve you in the near future. Kind Regards

10/10 Excellent

KARLA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated. Nice staff. Easy walk to many amenities.
Stayed 4 nights in Jan 2024
Response from City Lodge V&A Waterfront on 24 Jan 2024
Dear GuestThank you for choosing our establishment for your stay. We look forward to having you back and creating an even better experience for you. Your satisfaction is our top priority. Kind Regards

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick. Cape Town Visit
Refurbished rooms are very good. Clean and comfortable with good large bed. Sofas is great all much improved after refurb. Staff great and helpful. Food was good and wide choice. Great walk to V and A Waterfront. Car park large and easy access. Good stst
Stayed 2 nights in Jan 2024
Response from City Lodge V&A Waterfront on 24 Jan 2024
Dear GuestThank you for your excellent review. Our staff strives for nothing more than excellence and are glad to make your stay that much more enjoyable. We cannot wait to serve you in the near future. Kind Regards

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! The room was modern, spacious, and clean. The walls in the room were a little thin, we could hear our neighbors at times but it wasn’t really an issue. The location was excellent - walkable to the main waterfront and felt safe.
Stayed 4 nights in Jan 2024
Response from City Lodge V&A Waterfront on 24 Jan 2024
Dear GuestWe appreciate you sharing your feedback with us. We are thrilled you had a pleasant stay with us. We look forward to accommodating you soon. Kind Regards

10/10 Excellent

Carson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
We had a wonderful time staying here. The property was clean, in good condition, and felt safe. The only issue we had was that one day we returned in the evening to find the glass shower door was missing, and we later found some pieces of broken glass on the floor. I contacted the front desk, and they moved us to a new room. It was odd not to have been notified that one of the cleaners broke the door, but I'm happy they took care of it once we contacted them.
Stayed 4 nights in Jan 2024
Response from City Lodge V&A Waterfront on 18 Jan 2024
Dear GuestWe appreciate you sharing your feedback with us. We are thrilled you had a pleasant stay with us. We do apologize for any inconveniences caused during your stay.We look forward to accommodating you soon. Kind Regards Dear GuestWe appreciate you sharing your feedback with us. We are thrilled you had a pleasant stay with us. We look forward to accommodating you soon. Kind Regards

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from City Lodge V&A Waterfront on 15 Jan 2024
Dear GuestThank you for choosing our establishment for your stay. We look forward to having you back and creating an even better experience for you. Your satisfaction is our top priority. Kind Regards

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautifully quiet hotel, conveniently located, well priced, and the staff were unfailingly helpful and friendly. I’d definitely stay here again.
Stayed 2 nights in Jan 2024
Response from City Lodge V&A Waterfront on 15 Jan 2024
Dear GuestThank you for your excellent review. Our staff strives for nothing more than excellence and are glad to make your stay that much more enjoyable. We cannot wait to serve you in the near future. Kind Regards

8/10 Good

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from City Lodge V&A Waterfront on 11 Jan 2024
Dear GuestThank you for taking the time to leave us a review. We are ecstatic to hear you had such a pleasant stay. We hope to see you soon.Kind Regards

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay in Capetown, great location
Great location (7 minutes safe walk to v&a, fairly close to city bus stop and around the corner from hertz, very friendly and attentive staff, good size, well equipped room and a good shower in bathroom - all at a good price. The bed was large and comfortable and we didn't hear much, if any, traffic noise. Didn't use most of the facilities as didn't need to.
Stayed 2 nights in Jan 2024
Response from City Lodge V&A Waterfront on 9 Jan 2024
Dear GuestThank you for your excellent review. Our staff strives for nothing more than excellence and are glad to make your stay that much more enjoyable. We cannot wait to serve you in the near future. Kind Regards

10/10 Excellent

Frank

Stayed 3 nights in Jan 2024
Response from City Lodge V&A Waterfront on 9 Jan 2024
Dear Guest Thank you for your positive review. We are glad to hear you enjoyed your stay with us and hope to see you in the future. Kind Regards

10/10 Excellent

Suzana Maria

Liked: Amenities
Great stay! Friendly staff! Great location!
Stayed 1 night in Jan 2024
Response from City Lodge V&A Waterfront on 9 Jan 2024
Dear GuestThank you for choosing our establishment for your stay. We look forward to having you back and creating an even better experience for you. Your satisfaction is our top priority. Kind Regards

10/10 Excellent

christiaan

Stayed 1 night in Dec 2023
Response from City Lodge V&A Waterfront on 27 Dec 2023
Dear Guest Thank you for your positive review. We are glad to hear you enjoyed your stay with us and hope to see you in the future. Kind Regards

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great situation, lovely hotel
Battery Park is the perfect situation for the hotel, with great access to The Waterfront. We enjoyed our 13 night stay very much. City Lodge will be our first choice hotel next time we visit Cape Town. Loved it.
Stayed 13 nights in Dec 2023
Response from City Lodge V&A Waterfront on 27 Dec 2023
Dear GuestThank you for your excellent review. Our staff strives for nothing more than excellence and are glad to make your stay that much more enjoyable. We cannot wait to serve you in the near future. Kind Regards

10/10 Excellent

TERESA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from City Lodge V&A Waterfront on 27 Dec 2023
Dear GuestThank you for choosing our establishment for your stay. We look forward to having you back and creating an even better experience for you. Your satisfaction is our top priority. Kind Regards

8/10 Good

Prince Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and responsive. Construction works was ongoing but with minimal distraction. I definitely enjoyed my stay and I intend to return there with my entire family, the next time I visit Cape Town.
Stayed 5 nights in Dec 2023
Response from City Lodge V&A Waterfront on 18 Dec 2023
Dear GuestThank you for choosing our establishment for your stay. We look forward to having you back and creating an even better experience for you. Your satisfaction is our top priority. Kind Regards

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from City Lodge V&A Waterfront on 18 Dec 2023
Dear GuestWe appreciate you sharing your feedback with us. We are thrilled you had a pleasant stay with us. We look forward to accommodating you soon. Kind Regards

10/10 Excellent

RODNEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We really enjoyed our stay. It was a well run hotel and the rooms were well designed. We
Stayed 2 nights in Nov 2023
Response from City Lodge V&A Waterfront on 16 Dec 2023
Dear GuestThank you for your excellent review. Our staff strives for nothing more than excellence and are glad to make your stay that much more enjoyable. We cannot wait to serve you in the near future. Kind Regards

10/10 Excellent

Anibal Johnny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from City Lodge V&A Waterfront on 18 Dec 2023
Dear GuestThank you for choosing our establishment for your stay. We look forward to having you back and creating an even better experience for you. Your satisfaction is our top priority. Kind Regards

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Cape Town.
Stayed 8 nights in Dec 2023
Response from City Lodge V&A Waterfront on 14 Dec 2023
Dear GuestThank you for your excellent review. Our staff strives for nothing more than excellence and are glad to make your stay that much more enjoyable. We cannot wait to serve you in the near future. Kind Regards

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place close to everything
Stayed 4 nights in Dec 2023
Response from City Lodge V&A Waterfront on 12 Dec 2023
Dear GuestThank you for your excellent review. Our staff strives for nothing more than excellence and are glad to make your stay that much more enjoyable. We cannot wait to serve you in the near future. Kind Regards

8/10 Good

DEBBIE

Liked: Cleanliness
Very good thank you. Employees very friendly.
Stayed 1 night in Nov 2023
Response from City Lodge V&A Waterfront on 30 Nov 2023
Dear GuestThank you for your excellent review. Our staff strives for nothing more than excellence and are glad to make your stay that much more enjoyable. We cannot wait to serve you in the near future. Kind Regards

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from City Lodge V&A Waterfront on 21 Dec 2023
Dear GuestWe appreciate you sharing your feedback with us. We are thrilled you had a pleasant stay with us. We look forward to accommodating you soon. Kind Regards

10/10 Excellent

clarissa

Stayed 1 night in Nov 2023
Response from City Lodge V&A Waterfront on 16 Dec 2023
Dear GuestWe appreciate you sharing your feedback with us. We are thrilled you had a pleasant stay with us. We look forward to accommodating you soon. Kind Regards