2/10 Terrible
STEVEN, FORT LAUDERDALE
Travelled with partner
6 Mar 2023
Disliked: Cleanliness, amenities, property conditions & facilities
I am a remote worker and detrimentally rely on availability of Wifi. During entire stay, Wifi never worked in room.
Unlike most “boutique” properties in Cape Town, This property DOES NOT have a generator. This means, when load shedding (power outage) occurs twice daily, you will have no AC in your room without ability to safely move around or sleep in room.
If you’re unlucky enough to get Room 5, please know that a random key is floating around according to Fred, a representative of property. Someone left the property without key and no one at property thought it was a safety risk to have a key floating around. Instead, management decided not to change the locks and give me the spare key. This leads to the next issue—(lack of) housekeeping.
Management thought it was smart to have only one spare key for Room 5, which I had since the previous guest did not return key and they couldn’t bother changing the locks. Management didn’t tell me until the very last day of my stay after multiple requests were made to clean my room. On the last night before I left, management told me the the reason housekeeping didn’t clean was because they didn’t have a key.
This property is a joke.
If you are considering this property, I would suggest looking elsewhere at a property that is committed to safely, cleanliness, and customer experience. This property is not.