4/10 Poor
Tony D.
2 Aug 2019
Disliked: Check-in, communication, location, listing accuracy
Has potential, but much room for improvement
Booking was "simple" and I entered my payment info, but then got an email saying that I did not pay (event though I submitted all of my payment info) and that unless I WIRED money to a bank in Germany my booking would be canceled - this is unacceptable in every way. Also, email communications were entirely in German, not sure how they expected me to understand, especially since the email was from "HomeAway" and not VRBO, the site where I booked the apartment! When I book online from and English website I expect communications in English, or at least in Italian (the language of the
booking location). FYI, there was a German phone # I called that I found in the email I received but they were of ZERO help.
Directions to the apartment were horrible - again they were in German. The town is not really located where the listing says it is located - it is not in the town of Capolona, but in the town of Campoluci (you must follow street signs to Campoluci), which I found out after I got lost and called the property manager. I have no idea why the listing doesn't mention Campoluci.
The apartment was not well equipped with enough soap and toilet paper for 5 people. I'm sure they would have accommodated us if we asked them, but the apartment should have been better stocked with these basic necessities from the beginning. We were also told about morning breakfast at 9AM, but we didn't find anything. It's a large property and we didn't find many people on site to assist with questions.
The property itself is beautiful and well maintained, but we found some of the common areas had many spiders and spider webs, so a bit more cleaning should be done.
The apartment had a rustic Tuscan charm to it, but the windows were very small and so there was no real way to enjoy a view from the apartment. The apartment we were given is upstairs - expect to climb a lot of stairs. The property listing specifically states that: "your holiday apartment is equipped with WLAN- internet access, baby bed, high chair for children, electric iron, washing machine and dryer", but we found no washer/dryer in the apartment. It also mentions the "complex" offers 100 restaurants, but I don't know what that means, we didn't see any.
The property has a lot of potential, but I think it needs to be marketed more clearly, communication must be improved, and the payment mechanism must be changed.
Tony D.
Stayed 3 nights in Jul 2019