Gold Coast Hotel Guide - Capri on Via Roma hotels in Gold Coast, Australia.

"Room was great, freshly renovated and clean. Views were even more amazing."

"Great place to stay convenient, short walk to Surfers. staff were friendly and helpful. Room was spacious and clean."

"Great hotel with a lot to offer. "

"While the staff here were professional, friendly, and did their absolute best, the structural issues with this property require urgent management attention. I made the mistake of relying on the brand’s global reputation without checking recent reviews, which I now see some of which echo my frustrations. The main issue was the climate control. I never thought I’d be freezing in Queensland, but my room was freezing cold on the first night. Despite cranking the thermostat, nothing changed. I notified the front desk the next morning, and while they sent maintenance who claimed it was "fixed," the second night was just as cold. As someone who usually finds Sydney winters mild, this was surprisingly unbearable. After demanding a solution, I was provided with a blanket and a manual space heater. Using a space heater on a carpeted hotel floor is a massive safety concern. Between the fire risk and a timer that required resetting every 20–30 minutes, I got almost no sleep during my three-night stay. I’ve stayed in everything from 5-star luxury to $100-a-night motels across many cities in Australia; even the cheapest motels had functional ACs. Had this been December rather than May, the lack of cooling would have been a health hazard. Management needs to address these basic infrastructure failings immediately. If Management is interested, I have videos of the thermostat showing the set temperature versus the room’s actual temperature as evidence. Anyway, never again at this hotel."

"I had an amazing time."

"Great restaurants and decor that is just a little different to the standard cookie cutter room. I'll def stay again"

"Perfect stay for two days - central location, Greta breakfast buffet and clean rooms "

"Beach view was nice but balcony tiny. Bathroom needs a renovation Cleaning was pretty average"

"Our stay was a bit disappointing. We stayed 2 nights for my birthday weekend, there was no housekeeping which i found odd. The room was ok but nothing special. For the price we paid at almost 500 per night, I expected a lot more. I would suggest at this price point daily housekeeping should be standard as well as parking be included and even breakfast. Our shower wasn’t clean and when you sit on the toilet and look straight at the eye level at the sink all you see is a line of mould between the sink and the underline of the stone bench. It seems a bit ridiculous to charge double because it’s Mother’s Day weekend, as a i looked at the same hotel room on another weekend and it was a lot less. Overall, it wasn’t great and was extremely over priced for what it is."