Search Ranches in Captree Island

"The staff was great, the property is very run down, as you walk in the wall paper is falling off the wall, ceiling is water stained, carpets are stretched out and lose, gyn equipment being stored in restaurant, hallways are extremely dirty, window view trash in courtyard, fence broken apart and just laying there. Miniature pillows on the bed. Hole in wall above the bathroom mirror, felt like i was staying in the ghetto. "

"Great breakfast!"

"Hotel messy, mattresses all over the lobby. Rooms were fairly clean looks like they have tried to update them. Tv wouldn’t work , no one could fix it. Breakfast was very limited options. "

"Staff were rude; cleaning ladies were very nosey peaking at the door. No privacy."

"I have stayed here several times. Usually it’s fine. But now that have a totally unscrupulous $500 automated charge for “smoking or vaping” which they will collect without even going in the room to check for damages, basing it off of a “state of the art” sensor that, by the way, will also get triggered by blowing out a candle positioned near the sensor. Will you have a chance to refute it before they charge you? No! Will they check the room before they charge it? No! Totally ridiculous, I expect a class action lawsuit against the Hilton Brand if they continue to use this policy across more of their properties. Bad form. I’d love to see what $500 worth of damage they have to clean up. Because I can tell you, there is none. They gave me a report which states the time that the room’s air quality shifted, when the PPM went up is EXACTLY when I extinguished a candle. I had extended my room for one more night and when I went to check out an in again, they informed me that they tried to charge $500, which just goes to show you that they didn’t even get in the room to check for damages before charging a whopping $500. If this happens to you, I recommend reporting it to the BBB. Enough of these complaints will encourage them to stop… perhaps they will just lose enough business eventually."

"Free parking and having a Whole Foods within a 2 minute walk was a bonus."

"The property was well kept and the staff was always helpful. I did not like the two person pool that you had to make reservations to use."

"We were a late arrivval and tired. Wanted to sleep and not worry. Eventhough it said non smoking we could smell it, especially in the restroom. The mattres covers were dirty and one of the covers had stains. Thankfully we had our own cover and we just wanted to rest. I am so glad it was just for one night. I will not stay there again. "

"We love staying here every year. The staff always goes above and beyond!"