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"Service did not meet expectations for a 5* relaix "

"The place is nice and quiet. It is not an hotel and could be describe as a cottage or guesthouse. There is no housekeeping during the stay. Most the amenities ( pools, restaurants) described are part of the "hotel de l'ermitage" which is accessible from "les jardins de l'ermitage" if you can walk down a stair and unpaved path down a hill about 100 yards which my 87 year old father couldn't do. The outdoor pool was still closed even if we stay beginning of Mai. The indoor pool part of the SPA and is accessible for a fee of $25 for 24hours. The cotages and rooms were large, nice, well maintain. We did not see any staff during the entire stay (4 nights). The outdoor around the place has a pound and is very relaxing."

"Staff were brilliant and the grounds were beautiful. At times there was some miscommunication but we put it down to it being the opening week. Lovely touch of arrival wine. A complete oasis we needed, thanks!"

"I did not schedule treatments but I enjoyed the spa pool and water aerobics. The property is beautiful and well maintained. We plan to return next year. "

"Staff and restaurant were excellent. Friendly, accommodating, and delicious food. We had a wonderful stay and experience. "

"It was a nice, clean room very well located. "

"My room smell really bad when I walked it, moldy and lots of humidity. I turned the AC on immediately and by time I came back from dinner was hoping it was gone but the actual AC was very old and bad smell was coming out of it I have to turned it off. Is a shame bse the property is nice but the rooms need a makeover for sure! "

"Typical older hotel but nice. Nice breakfast, good size room. We had I little wait to check in, there was no staff available to check us in for about an hour on Sunday afternoon. "

"A great view of the lake - so incredibly beautiful. No nearby stores so stock up if you want snacks or drinks for the evening. "