Carlton Miniott Hotel Guide - Hotels with Pool in Carlton Miniott, Thirsk

"Nice easy, quick check in. Breakfast host was so friendly and very warming. "

"Staff were excellent. We were offered a free room upgrade, but it was really small. The room smelt as if drains were blocked, and the shower didn't drain quickly. It was extremely hot throughout the night. The gym facility was in excellent condition. Sadly we never experienced the spa. "

"Breakfast was lovely pleanty if choice. Plenty free parking on site "

"Great place too Stay "

"Standard of Housekeeping cleanliness in bathrooms well below par. Handling of complaints abysmal. Your duty manager appears to believe that because the rooms are ‘old’ customers should accept mould, scaling & improperly cleaned toilet. They did change rooms, 2nd room frankly not much improved with similar issues plus someone else’s hair on the shower wall. I asked the receptionist for compensation, refund of 1st night should have been offered as they couldn’t move my room - or clean it to an acceptable standard, and a 2nd free night as compensation for that & for the room key not working. She told me that they can’t do refunds as I booked online. She did offer me a free breakfast, which I didn’t want & which was not anppropriate compensation for the state of the bathroom. I asked her to refer my complaint to Hotel Manager. They did not acknowledge or do anything about it. Whether she couldn’t be bothered to flag my complaint or the Manager couldn’t be bothered to address it I don’t know. Neither is acceptable. Appalling service. Asked for compensation"

"Yes welcoming for dogs. Had a poolside suite. Only things i would say are the pillows are very hard and the bed linen could be softer. I say this because is expensive to stay. Also had to pay for a cappuccino at breakfast and i think when you pay this money you shouldnt need too"

"Great room, lovely pub with decent food and friendly staff. Excellent location for sightseeing. "