Cartagena Walled City Holidays

El jacuzzi

I loved my stay at Bondo from the receptionist (Sarah and Loraine) to Tanya the person that my room everyday. Lorena and Rosie the bartenders at the rooftop. To Yesenia and the chefs at the 12th floor restaurant where I had my breakfast and my lunch during my entire stay. The ambiance is very welcoming, workers are polite, everybody goes an extra mile to make feel at home. Highly recommended. The only thing they need to change is that the refrigerator in the room needs to be stacked with water, and shower cap. Other then that I really really love my stay.

The hotel has a great location and many useful amenities. Their staff is fantastic they were all kind, respectful and very friendly. The garden/beach makes it feel like an oasis in the middle of the city. We stayed 7 days and found the breakfast buffet to be a bit limited and repetitive. Gave the dinner buffet a try and it was not worth how much we were charged due to the limited options. That said, it has a great location and there are many restaurant options around. It was also a nice surprise to see our room decorated for our anniversary and birthday. It was a lovely touch! Thank you! Where I got VERY disappointed was the cleanliness. We stayed at the original tower and the facilities were not clean. There is a difference between an antique looking hotel vs. a dirty one. In my room, there was a ball of red hair under the sink counter from day 1. I left it there to see when it got cleaned up, and it wasn't until day 6 that it got cleaned. The grout on the bathroom tiles have black mold all over, and the windows seem like they have not been thoroughly cleaned since the 90's. What is the point of a nice beach view when the glass is blocked by decades of dirt? Our 2 complementary mini water bottles got replenished only 2 times during our 7 day stay. This is supposed to be a 5 star hotel based on local standards, however, the level of cleanliness and the fact that something as basic as clean drinking water not being available makes it feel like a 3 star experience :(

Bonito lugar, ideal para disfrutar de Cartagena, buena atención, se puede mejorar el desayuno