Cartago Holidays

Easy check-in & check-out. Clean room.

My only issue was that I did not receive the discounted rates that LXR offered because I made my reservations through Expedia. I feel Expedia should be more transparent or at least or the same discounts as the hotel does.

Excellent hotel with friendly staff and clean rooms.

I loved my stay at this hotel. I stayed for two nights. When I first checked in, my room was next to a service closet and the elevator. I have a tough time sleeping and thought that was something I could handle for one night, but probably not two. After thinking about it, I went down to the front desk and asked about switching to another room for the next night. Marielle was super kind and understanding, and moved me right then rather than splitting the stay between two rooms. My new room was the best, and I slept better there than I have in a long time! The hotel itself is beautiful. A mix of historic charm with modern amenities. The bartender makes a killer drink, and the pool deck and courtyard are so relaxing. The hotel attracts a good mix of people and they all seemed to enjoy the spaces of the hotel. Lots of folks in the lobby, hanging out, playing games, reading, and whatnot. The best part of this hotel is the entire staff. Derrick and Marielle at the front desk are top notch. They went above and beyond to make my stay enjoyable! I would definitely stay here again.

Unfortunately I have to only give 3 stars even though it's a beautiful hotel, but nowhere was it mentioned on the website or Expedia that it's under renovation, restaurants closed, the hookah lounge, which is a big factor in choosing the hotel, was not operating at the time as well as many other facilities under construction. With Expedia, being a gold member, I am surprised to be offered a room upgrade or VIP acess or something and we received none of that. The cleanliness aspect; it was clean but I cameback two nights in a row and found the same pieces of trash under the lamp stand and a few other details clearly showing that it wasn't cleaned up thougfhrly, the iron table and Iron stayed left out from day 1 after using it once! And I felt like my makeup bag was played with. As beautiful as this hotel is, I will not be returning to it again, nor recommending it.