Carvalho Hotels

"Beautiful property, clean rooms, excellent wine and restaurant. "

"The staff was most welcoming, efficiant and helpful. The balcony with river view was wonderful. The complimentary bottle of wine in the room was special."

"Always the best staff and service at this great hotel , we are sorry to be home . "

"Balcony view was brilliant very relaxing place to stay "

"Falta de luz nos quartos único ponto fraco"

"The property was renovated, very clean, great amenities, very easy to check in and check out, all automatically. The only thing we would highlight is, because it's right in front of a church, be prepared to be woken up at 7am with the bells, we certainly couldn't sleep in the morning. "

"We didn’t use the spa. Helpful staff with what to do in town"

"The hotel is in great condition The staff were outstanding and accommodating We loved the location in the valley and did a wine tasting close by which was excellent "

"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!). He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not nice and not even close to what we originally booked. They were not very keen in helping with the invoicing procedure, I wanted to get the difference in rate refunded and while I had to contact Expedia (who were very helpful) our presence was just ignored in the reception without even a glass of water. The receptionist from the sister hotel wouldn't wait for us, she was very rude over the phone with her colleague and left leaving the key in a locker. Having to deal with this after a full day tiring trip was not really what we expected. Of course, overbookings can happen in every hotel, that is not the point, the point was the customer service this property provided and the friendliness which just did not exist."