Casaccia Holidays

Me and my family went to Switzerland for a fun planned trip we found a listing near the Zurich HB station for check in we had at 3pm we got there around 3:15pm we looked at the main desk we saw that it said go to the back door while there was a whole check in desk at the front fully empty at the back we had to wait around 45 minutes for the owner to come around to check me and my family in and not just that we entered the building to see that our room still wasn’t ready after an hour and 45 minutes of waiting they finally finished cleaning, we entered the room to see still a couple trash pieces on the ground and to find out the listing didn’t have AC even though it mentioned having AC instead they give us a broken down taped fan as a replacement and at the end to end it off they only provide one bathroom to share to other hotel customers with 65 Swiss francs for room service that was horrible very bad experience with heat during the night only having a useless broken down fan very bad hotel and the worst experience nobody should ever have to stay here and have to feel this pain.

Great location. Hotel is tired. Paint pealing in bathroom. Mattress is soft. No fridge. Only one bedside table. No AC. Fan was not adequate. Ceiling fan would have been better, towels were thread bare. Breakfast is not value for money. Staff very pleasant and location in the old town is excellent.

The rooms are small. They advertise that they have air conditioning but it doesn’t work unless the temperatures are extremely high outside. They told us to open our windows but our room faced a courtyard where other people cold look in. Also the way the bathroom is shaped 2 people could not use at the same time. If you were sitting on the toilet your knees almost touched the sink. The hotel is in great proximity to the train station and old town.