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"My experience at this hotel was quite disappointing. Right from check-in, the service was poor — the staff seemed unprepared and unwilling to assist, which created a negative first impression. Additionally, I was surprised by extra charges that were not clearly disclosed at the time of booking, which I find to be a lack of transparency. The situation got worse upon entering the room. The cleanliness was below standard, with the floor feeling greasy, giving an overall impression of poor hygiene. To make matters worse, the air conditioning unit was extremely noisy, making it difficult to rest and affecting the overall comfort of the stay. Unfortunately, the experience did not meet expectations. There are several basic areas that need urgent improvement, especially customer service, cleanliness, and maintenance."

"The Cottage itself was very cute and clean. Disappointed there was no fridge on a wine cooler. Also disappointed there was only an expresso coffee machine not a regular coffee machine. Also, the clerk at the reception office did not tell us that no one is in the office until 10am. We tried to check out at 9am, the office was locked, sign next to door said the opened at 9, tried to call, the didn't answer the phone and no recording, it just rang and rang. Called the main resort number and checked out through them. Disappointing."

"I had breakfast planned so didn't eat there. The room was nice"

"No complaints! Wonderful stay!"

"Great hotel, bar and restaurant and front desk staff Awesome location, easy walk to st Armand’s circle Only downside is no coffee until 7am. I’m an early riser and used to coffee in the pantry or the lobby Two thumbs up"

"It was so mid"

"This is a beautiful hotel centrally located in Sarasota. The staff was friendly and helpful. The room was clean and super comfortable. All the services needed were provided well. Would definitely recommend and would definitely stay there again. "

"Staff was very welcoming, we only stayed one night. The rooms can use some new paint on the walls and cleaner bathrooms but I liked the room it is very vintage and I also liked the soundproofing cause the hotel was packed with guests and usually you can hear everyone going and coming out the rooms so it was a peaceful night sleep. Checking out was great too. I wouldn't mind staying there again."

"Inside pool and hot tub. Room very clean. Front desk staff very polite and professional."