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"We have been staying here twice a year for the past 4 years. All our previous stays we rated at all 5 stars. We did notice that, with the new management, the service is not as good. We really like this hotel, so we hope the improve to the previous standards."

"The place is ok. The bar and restaurant staff are not equipped to handle a busy night. You can’t charge anything to the room which is annoying. Be careful not to get anything on the sheets or towels because they will keep your money. No food or drinks allowed in the room either. For the amount of money I paid, I’d rather go to a Hilton or Marriott with less fine print and more convenience. "

"Clean room Staff Family-friendly"

"Was not impressed by this resort the staff was unfriendly. The amenities were so spread out, not able to find all of them. I won’t be staying there again."

"There were activities for everyone , but no my room didnt have a view of the beach "

"This was a great resort and I absolutely loved the decor! So well done! Lots of food options, just no sit down restaurant seating but that kind of fit with the theme anyway. No doubt there is closeby. Had a great time and would definitely go back"

"Lovely property, loved how close it was to Universal. Only criticism would be how empty the hot tub was—as in water levels below the jets. Other than that the buffet was great, the amenities/dining was better than most. Front desk staff, cleaning crew, and wait staff was super friendly and went above and beyond at all times."

"Love it! Great stay for families "

"Nice property offering many amenities."