Santa Rosa Beach Hotel Guide. Hotels in Cassine Village, Santa Rosa Beach, United States of America

"The only good thing was is that hotel is right on the beach, rooms were very old, mattresses small and terrible we couldn't sleep. Been asking for towels for 4 days and they never came it's always in the laundry getting washed and not enough towels. I would never stay here again"

"Would not recommend. "

"Stayed here for a week with the kids for spring break. This place was perfect! It was clean, the rooms were nice, breakfast options were great! The staff were fantastic. The pool area was nice with daily entertainment and the nightly movies by the pool were a hit! Definitely recommend this place and will be back! "

"Hotel charges $42,80 while extra while checkout Watch out for extra charges and only one lift was working "

"Clean room, staff went above and beyond to make sure our stay was good. Only downside is having to pay for parking and the cost of that on top of the room itself. "

"Breakfast was great!"

"Outdated and bugs big enough to carry a toddler away. Would not recommend. Front desk clerk kept saying this wasn’t her property that she was just helping out. Was lied about a $100 card hold for incidentals instead it was $120 card hold. Left within a few hours of check in. "

"Room had an odor, stairwell door not far from my room slammed very loudly Needs adjustment "

"We recently stayed at this property and were very disappointed with the lack of housekeeping service. Upon check-in, we were informed that rooms would be cleaned every other day. However, throughout our entire stay, our room was never serviced once. We had to repeatedly request basic necessities like fresh towels and clean sheets for the sleeper sofa, which became frustrating very quickly. Despite being told what to expect, those expectations were not met at all. Additionally, we requested to speak with management on two separate occasions and never received any follow-up. That lack of response only added to our frustration and made us feel that our concerns were not being taken seriously. The hotel itself is in a great location and has a lot of potential, but the lack of follow-through on something as standard as housekeeping—and the absence of communication from management—significantly impacted our experience. Consistency and accountability are key in hospitality, and unfortunately, both were lacking during our stay. We hope management takes this feedback seriously and makes improvements so future guests don’t have a similar experience."