Castagnede Hotels

"Our room was spotless, when i asked reception for an extra pillow, she retrieved one straight away! Very polite and efficient. And the shower, wow !!! Perfect "

"Very happy staff are lovely and helpful this is why we always come back "

"Nice big, clean rooms. Spa access/partnership is a good amenity. "

"Main issues - cleanliness dirty appliances greasy surfaces + dead flies had to clean before using. Both fridges/freezers uncleaned 1leaking water constantly mopping floor, didn’t use got fed up of cleaning other people’s dirty. Pet hairs on sofa, surfaces and beds/bedding + dead bugs. No bed linen/pillows, cushions instead, very dusty + dead bugs stuck on them. Was asked if we brought our own bedding on arrival then provided with bed linen and towels that we did not use because of their state. As the shops were closed by the time we arrived at the property we had to clean and hoover the bedroom and went to bed with no linen. Two of the bedrooms separated by screens so not proper bedrooms. The only shower and hand washing basin is in the ensuite of the main bedroom. The only toilet is outside main bedroom, does not have a hand washing basin. Very strong nasty odour in the toilet. The spiral stairs are very difficult to negotiate in general and was a nightmare to get our luggage upstairs and are unsteady. The swimming pool is situated at the front of the owners side of the house, and was informed politely that because of the time of the year we might not wish to use it on arrival. Shocked on departure she asked if we left the property cleaned. The owner was informed about the overall cleanliness, bedding, and the dirty leaking fridges so there should be no excuse for others to go the same experience as us in hope that these are basic standard hygiene expectations."

"Good"

"Clean modern rooms, corridors a bit dated. Staff friendly and helpful "

"Stayed in 'superior room' on 3rd floor with kitchenette, decent coffee machine, balcony with table & 2 chairs. Decent bathroom with good shower. Very very quiet room with full blackout blinds. This is a brand new hotel and has a few teething problems mainly with signage in the common areas, garage etc which I'm sure they will remedy. Overall a wonderful stay."

"Tired and dated room, poorly functioning toilet flush, shower holder broken, poorly lit room, substandard cleaning as hairs left on walls."

"Could be nice but room not clean very well."