Santo Agostinho Holidays

The short story- We didn’t love this place. Not a great stay. Long version- The original room we were given had 2/3 ac units broken. They would only blow hot air or fan the hot air around. When we called the front desk, they said they had no other rooms and that the maintenance person would try to come fix the problem. They suggested we stay in the room until the morning. To be clear- it was 28 degrees in the room. When the maintenance confirmed broken ac units, the front desk said they did in fact have another room available- this must have been the dirtiest room in the entire village. There was a dead bug on the wall- at eye level- I didn’t go look for it, but I did wipe it off. We were in the process of putting our luggage away when 3 cockroaches crawled out of the curtains. When we went to tell the front desk, they again put us in another room- magically. Thankfully, one with ac and a lack of bugs. The entire process took 4 hours of our first day of vacation- enough time that we missed the last call for dinner and had to drive the grocery store to get some snacks so the kids could eat. The next day we got a call to apologize for all of the delays and they offered an extended checkout time- by 4 hours. As for the resort- the pools are lovely, the maintenance crew seemed nice, front desk staff friendly but definitely got caught in some lies about the availability of rooms. Will I be back?? Definitely not. Plenty of other places to choose from. This isn’t it.

O

Great hotel