Castetner Holidays

Rooms was organized but very small. AC good. Night clerk helped by finding extra pillows. Wifi worked in lobby but not in room.plugs were loose so adaptors fell out.

The property is beautiful. Well designed and reasonable in size. You instantly feel a sense of home. Staff is very welcoming and easy to talk to.

Personnel courtois et soucieux de vous offrir le meilleur service. Emplacement incroyable! Et que dire de la vue sur l'océan ;)

Check in at 3pm and check out at noon was easy and seamless with the very helpful and friendly staff who spoke to us effortlessly in English,our native language. Our room was on the 7th floor with uninterrupted view of the lighthouse, casino and the sea. We had a partial view of the beach too, and caught the occasion glimpse of the plucky surfers riding the waves. Accessing our room was easy with a smooth, fast lift. We always looked forward to returning to our hotel during our stay knowing we had a lovely clean room with a view 'to die for'. Whilst we enjoyed visiting Biarritz and its attractions, our stay in the Mercure President was the 'icing on the cake', for want of a better expression. The Hotel President has an excellent central location with numerous cafes and restaurants to explore nearby, from the local market for a quick breakfast to the iconic Cafe Miramar for dinner. Spoiled for choice on our 2-day break, we never got around to eating in the Mercure President and hence cannot comment on the breakfast, which was reasonably priced from 10 Euros. We would unreservedly recommend a stay at the Mercure President Hotel, and it would be our first choice should we be lucky enough to return to Biarritz in the future. Sincerely, Alan & Linda

Beautiful hotel, perfect location, with kind, helpful and friendly staff. Lovely spa. Our city view room experienced quite a lot of noise from the road and early morning hotel deliveries. The experience in an ocean front room is completely different, but comes at a premium at almost double the price. Saint Jean de Luz is a charming town and the Basque coast is beautiful.