The Urr Valley Country House Hotel

Property class: 3

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At The Urr Valley Country House Hotel, you can look forward to a garden, a bar and a restaurant. Stay connected with free WiFi in public areas.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double Room

Room

Standard Double Room

  • Garden view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, Ensuite

A bathroom with a chrome faucet and a white tiled wall.

Standard Twin Room, Ensuite

  • Garden view
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Double Room Single Use

Room

Standard Double Room Single Use

  • Garden view
  • 20 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Family Quadruple Room

Room

Family Quadruple Room

  • Garden view
  • 30 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
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About the area

Castle Douglas is home to The Urr Valley Country House Hotel. The Whitehouse Gallery and Stewartry Museum are cultural highlights, and some of the area's activities can be experienced at 7stanes - Dalbeattie and Loch Ken Marina. Galloway Activity Centre and Tolbooth are also worth visiting. Visit our Castle Douglas travel guide
Map
Ernespie Road, Castle Douglas, Scotland, DG7 3JG

What's nearby

  • A serene pond surrounded by lush greenery and a weeping willow tree.
    Threave Garden
    6 min drive - 4.6 km
  • A bird of prey in flight against a clear sky.
    Lock Ken
    7 min drive - 7.3 km
  • A calm river with a small boat docked at a wooden pier. In the background, there is a historic stone tower.
    Threave Castle
    14 min drive - 5.7 km
  • Carlingwark Loch
    3 min drive - 2.6 km
  • Loch Ken Marina
    18 min drive - 18.0 km

Getting around

  • Dumfries Station
    22 min drive
  • Glasgow (PIK-Prestwick)
    92 min drive

Restaurants

  • Lochview Motel And Restaurant
    10 min drive
  • Designs Cafe
    4 min drive
  • Moore's Chip Shop
    4 min drive
  • Roae Garden
    11 min drive
  • Brambles Cafe
    12 min drive

About this property

The Urr Valley Country House Hotel

  • Property highlights
  • You can look forward to a garden, a bar and a restaurant at The Urr Valley Country House Hotel. Stay connected with free WiFi in public areas.
  • You'll also find perks such as:
    • Free self-parking
    • Breakfast (surcharge), luggage storage and meeting rooms
    • Smoke-free property
  • Other amenities include:
    • Rollaway/extra beds (surcharge) and cots/infant beds (surcharge)
    • Bathrooms with shower/bath combinations and free toiletries
    • Coffee/tea makers, daily housekeeping and desks

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Frequently asked questions

Is The Urr Valley Country House Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 5 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at The Urr Valley Country House Hotel?

Self-parking is free at this property.

What time is check-in at The Urr Valley Country House Hotel?

Check-in start time: 3:00 PM; check-in end time: 9 PM.

What time is check-out at The Urr Valley Country House Hotel?

Checkout is at 10:30 AM.

Where is The Urr Valley Country House Hotel located?

Situated in Castle Douglas, this hotel is 1.8 mi (2.9 km) from Carlingwark Loch and 3.1 mi (5 km) from Threave Garden. Lock Ken and Threave Castle are also within 6 miles (10 km).

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Reviews

The Urr Valley Country House Hotel Reviews

7.0

Good

7.2

Cleanliness

8.8

Location

8.2

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 6 out of 29 reviews
Rating 8 - Good. 12 out of 29 reviews
Rating 6 - Okay. 2 out of 29 reviews
Rating 4 - Poor. 6 out of 29 reviews
Rating 2 - Terrible. 3 out of 29 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AVOID

Faulty Towers would bewonderful compared to this place. Booked through Expedia but still the hotel charged me for accomodation. Have been trying for weeks to get them on the phone but they dont answer. AVOID this place.
Stayed 1 night in Aug 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

One Night Family Room -

We needed accommodation for one night for a mountain biking competition. We arrived late due to a puncture on the way down. The hotel owners could not have been more helpful or welcoming. The boys were concerned about the safety of their bikes - but needn't have been as they were taken and locked in the function suite with bikes from another family attending the same race. Breakfast on a Sunday is normally 8.30am but the staff went out of their way to accommodate us and served breakfast at 8.00am so we could get away early for the race. The room was clean and comfortable and had plenty of space for a family of four. We couldn't have asked for more.
Stayed 1 night in Aug 2017
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort
Lovely staff,very helpful and friendly.excellent food.hotel could do with a makeover,however we would definately return next year
Stayed 5 nights in Aug 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay.

It is a nice place to stay. The big hall(function room), lobby and restaurant are classics.
Stayed 1 night in Jul 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful historical property

We absolutely loved the fact that the building was built in the early 1700's and that much of the original features and grounds can still be discerned.
Stayed 1 night in Jun 2017
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
Awful very run down would not recommend this hotel.
Stayed 1 night in Jul 2017
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel set in beautiful grounds.

Turned out to be disappointing. The whole interior needs a major refurbishment, the menu I would have thought would have at least one decent steak.
Stayed 1 night in Jul 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was comfortable and enjoyable, made to feel very welcome
Stayed 1 night in Jun 2017
Verified review

8/10 Good

Liked: Staff & service, room comfort

It's visit

Very friendly, good service as a budget hotel should be, will use again.
Verified review

8/10 Good

Disliked: Staff & service

Not very happy

We were told breakfast was provided in the cost then had to pay again for breakfast we had two different prices the hotel said it was 130 and hotels.com took 165
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly comfortable hotel - l

Friendly comfortable hotel - like staying with friends. Although we arrived late we were greeted by name (so was our dog) and we had a good hot bar meal at a very reasonable price. We will be back
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very clean and quaint as hotel full of history

The staff were very friendly and extremely helpful, nothing was a problem and it felt like a home from home
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and spacious - like staying with frien

This is a lovely old building which aretains a country house feel. The rooms are large and comfortab;e with proper deep, long baths. Everyone is friendly and helpful. I felt as if I were staying with friends . It has not been "over modernised". I shall certainly be going back
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

hotel

The Urr hotel was fine needs a bit of T L C . The room we had was fine it was clean but had no shower which is very unusual nowadays ! Great setting lovely grounds . Dinner at night was ok ! Breakfast was lovely . Its A shame it could be a lovely place to stay ! Needs money spent on it ! But for the price they charged it was fine . Would go back .
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel review

Fantastic owners made to feel so welcome by all the staff / and food is amazing
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Urr Valley Hotel

Room looked Ok on brochure , but in reality it was in basement & cold with smell of damp !
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Like staying with friends

if you like slick designer modern hotels this is not for you If you love historic houses which have not been ruined in a search for modernity, where you and your dog feel not just welcome but at home then this is for you. There are lovely gardens to sit out in and walk. Our dog was treated like a welcome guest - not just tolerated as in so many places. There were the odd bits of unfinished restoration work and paint touch up waiting to be done but this is a work in progress WE LOOK FORWARD TO GOING AGAIN
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice hotel for our needs.

Looking for a quite hotel, which met our needs of being quite and peaceful (no discos). With plenty of things to do in the area. Hotel is set in its own grounds. with plenty of short walks = the hotels own dogs will even take a walk with you.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Late arrival was no problem. Even opened the bar for me.
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Property conditions & facilities

Dog friendly

a run down little hotel with friendly and welcoming dog loving hosts which is crying out for help and a refurb but great if you have a dog as there are fantastic grounds for your dog to run around in safety, was nice to stay while the sun was shining but may be a different story if we couldn't sit outside and enjoy the space and grounds as TV and wifi didn't work and public areas are run down.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dumfries

The hotel was lovely, friendly staff, the breakfast was good we had a choice of cereal,fruit,yogurt,toast and we also had a full cooked breakfast. Rooms were very big which pleased the children.
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room booked in advance but not available

BEWARE! If you book the "quadruple room" you might be offered a room with fewer beds than you were expecting. Having travelled 5 hours in the car, arrived to find had been put into a twin room with me and my two children, despite having booked the family room. Told 'the room has gone'. Tried to charge for quadruple at check-out and when challenged they charged the standard rate for the room we ended up in. No apology, no repeat booking.
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Excellent location for many tourist attractions.

This hotel should be closed until refurbishment is done. Restaurant waiting staff were excellent, but breakfast poor.
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Needs investment. Good staff.

Nice staff. Old, tired hotel.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Too disappointing place to stay

This is not a hotel to stay at I'm afraid. It is desperately overdue a through clean, paint and tidy up. Wallpaper peeling off, holes in the roof, dirty tiles, bath, skirting boards, behind the toilet etc etc. The photos are very old and write up misleading. The staff were pleasant but when we asked for a clean cup we were left with no cup at all. The bedding was clean and the breakfast was okay but crockery was old yet too hot to touch at all. Was not even asked why we were leaving early.