Castle Point Holidays

Cons Bad plumbing, shower drained slow, shower water control faucet was stripped and hard to control the temperature of the water, water stopped (completely) multiple times during showers. Shower curtain sticking to you as you bathe because it was so small. No electrical outlets near the bed or close to a table or chair. Beds weren't exactly comfortable, hard and springs in mattress were unforgiving, bathroom was extremely small, toilet, sink, and shower super close together, no room to move or dry yourself in the bathroom due to everything being so close together, and the inability to use the toilet comfortably. Stayed on the 12th floor, elevators were really slow and hard to catch at times. Pros Room was clean (linens, towels, and floors, etc.), A/C worked fine, it's a fantastic location close to most everything of interest, and the staff was friendly and courteous.

Great hotel, great location

it smell like pee in bathroom

My first problems seemed to belong more to Expedia than to the hotel. I was booked & charged for 2 persons in the room (my name had been entered twice) & they could not correct it. Secondly I was charged, acc to Expedia two different prices for my 2 nights there— again, Expedia would not assist despite my 3 calls to them. Riu plaza room was small but lovely. It had all needed amenities & was mostly satisfactory. My only difficulties were with a frequent sandpaper rubbing kind of noise at all hours, which I suspect was because my room was next to the Pumping Room. Lastly I found that no matter how careful I was, water leaked after both showers, into the foyer of the room, which I used towels to clean up. In a less expensive room, I would not have considered this a problem but for prices at Riu, I was surprised. Other than those issues, the room was very good.

The location is perfect! The only thing that I was disappointed about is that when I made the reservation, I selected a room with a city view. We were given a room on the 5th floor with visibility that did not compare to what was advertised on the website. Other than that, everything was clean, staff very helpful, and the cost was reasonable for the number of days we stayed.