Castries Waterworks Forest Reserve Hotels

"The hotel is fantastic, with so much to do and amazing service, food and drinks. The staff go out of their way to make the experience very special. We enjoyed brilliant exercise classes and facilitated games for the kids. Everyone had such fun! The food was brilliant and they catered superbly for allergies. Nice to have the choice of the a la carte as well as the buffet. Rooms do need a refresh which is planned for September. Overall a fabulous hotel for a very special holiday. "

"It was great"

"Food and service was fabulous. Entertainment was hit and miss "

"Lovely hotel, beautiful beach and incredibly friendly and helpful staff. "

"The staff at the property were excellent, particularly the front desk staff. Very friendly, helpful and responsive. "

"Exceptional Service at Sugar Beach Viceroy. From the moment we arrived at Sugar Beach Viceroy, we were greeted with the warmest hospitality that set the tone for an unforgettable stay. Every single staff member went above and beyond to make us feel welcome, but two individuals in particular deserve special recognition :) Darelyne, the manager, was an absolute delight. Her sweet, warm, and genuinely pleasant demeanor made every interaction feel personal and heartfelt. Her care and attention made us feel truly valued as guests. It’s rare to meet someone in hospitality who radiates such kindness while maintaining impeccable professionalism — she is a true gem. We also had the pleasure of meeting Mr. James, who surprised us with an incredible upgrade at no additional cost. This thoughtful gesture elevated our experience and allowed us to enjoy the beauty of Sugar Beach in an even more special way. His friendly approach and commitment to guest satisfaction are a perfect example of what makes this resort so exceptional. Between the breathtaking scenery, luxurious accommodations and villas, and staff who treat you like family, Sugar Beach Viceroy delivers an experience that is nothing short of world-class. Thank you to Darelyne, Mr. James, and the entire team for making our stay absolutely perfect. We can’t wait to return! Lots of love!"

"I had an absolutely amazing vacation at this property. From the moment we arrived everything exceeded our expectations. The windjamer landing hotel property was clean,beautiful and equipped with everything we needed for a comfortable and relaxing vacation. We especially loved our tour with Louis who took us on a private boat. Awesome excursion! It made our vacation extra special. Lynette "

"The staff were awesome and very accommodating. Beautiful place will definitely visit again!"

"Fabian and Travis made everything easy with high-quality service and communication. This vacation was amazing and I would fully recommend this resort and butler service with the Diamond Club. "