Castroreale Holidays

An old style hotel in a good central location. Had good heating (it’s winter) and the room was comfortable. Breakfast was ok. The hotel is looking a bit tired and worn but everything still works. Staff were nice.

It is not a 4 stars hotel. The hot water stopped working and we were informed that the showers had to be very fast or we would have to wait for the heater to heat it up again.

This was one of our favourite stops on our tour around Sicily. After spending so much time in the cities, it was wonderful to relax in the peaceful countryside. The property itself was beautiful, full of character, and felt very authentic. There was ample parking. The pool, set within a walled garden, was absolutely stunning, although the water was quite cold during our stay. The staff were friendly and helpful throughout, and our room was very spacious. That said, the furniture and bed were a little uncomfortable. There was a spa and some excursions. But no written information anywhere. A summary of activities in our room would have been helpful. We enjoyed walking around the grounds, although part of the path passed by a small airstrip, which wasn’t particularly scenic. Because of that, I don’t think I would choose to stay in the houses located beside it. You have to try  the almond milk absolutely delicious. We also had dinner in the dining room both evenings, and the meals were excellent. Overall, this was a charming and beautifully decorated hotel, and we had a lovely stay.

The property is modern and quiet. I wouls return.

I tried to reached to them a week before my travel to get some information about the transport options to the hotel nobody responded i was already heading towards the hotel when i received an email in italian with useless information. On the day of arrival at reception they told me most of the facilities are closed including the restaurant none of this was mentioned while i made the bookings. The lady at the reception on 23rd around 13:30 while speaking to me in between exchanged words in her language with her staff member and both laughed and passed weird expressions which is very unprofessional and insulting to do to your guests. We went into the room noticed even the basic things are not in the room for a 4 star hotel. Only 2 water bottles in the fridge no kettle no tea bags no iron, Broken cupboards, Ants in the balcony, broken hair dryer, noisy Bed We asked them for extra towels 3 times finally had to get down and ask for 4 time.The AC was blowing air not cooling the room due to this my 1 year old got unwell and had temperature. I requested to make the AC work nothing changed. We went to speak at the reception and when we mentioned our baby is unwell they laughed at us at this moment we realised its a very unsafe place to stay.extremely rude and unprofessional staff worst hotel experience of my life.I had to leave the hotel and make another booking at a different place.