Holiday Homes in Cayey

"Dejaré este review en español para que los dueños del hotel lo lean y tomen cartas en el asunto. El hotel es muy bonito. Tiene buenos aires acondicionados, también buenas TV’s, es céntrico y si tienen 2 o 3 excelentes empleados con buena actitud, pero tienen un par de empleados jóvenes hombres que son malísimos. 1. Uno de esos empleados que conocí nos dejó sin el desayuno que están supuestamente a recoger a las 10am. Yo llegué a las con por lo menos 15-20min antes y aún viéndome que llegue, tuvo el valor de decirme… “como no venía nadie decidí levantar temprano”. Ese mismo empleado no leyó el mensaje de su colega que me extendió a habitación por 1 hora más y me llegó a sacar del cuarto. 😡 2. El día que hice check in, el individuo que me recibió no solo olvidó regresarme mi licencia (y eso me me causó problemas con la renta del carro en pr) sino que la noche que en llegué le escribí preguntándole si puedo conseguir una botella de agua para mi esposa que está embarazada... me dijo que el hotel no tiene agua y que a esas horas de la noche, la única opción era Uber eats... el próximo día una muchacha sonriente con que trabaja en la misma posición le pregunté dónde podía comprar agua y salió de ella misma preguntar qué cuántas botellas necesitaba y que ella me las podía obsequiar. Fue un contraste de actitud y de empleados. El servicio el cliente en Puerto Rico sigue estando por los pisos por individuos que siguen teniendo trabajo en los lugares equivocados."

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"We did not see any nasty dogs there so that is a good thing"

"Ive stayed here numerous times in the past with no issues however this time i have to say i was disappointed. Check in was no problem, Frank was friendly and polite. Next day before heading out i told Andrea at front desk to please have housekeeping to set up the sofa bed, replace towels and empty the humidifier. 30 min later she called me to state i had a do not disturb tag on the door and couldn't get the service. I told her to check again because i had indeed removed it, she insisted it was there. I told her well im verbally telling her for the 2nd time to do the service. She said per policy she could not, that i needed to return & remove it myself. I was in disbelief over something so simple. I did return later that day only to find out my room was done and i had removed the tag after all. Joel the housekeeping inspector was in my room when i returned, very nice person. I could of continued with my day instead of wasting my time. Also my gate key didn't work to leave property and had to go reverse back to frontdesk instead of the security letting me go , as i had just came in. The whole miscommunication was a inconvenience. The staff needs to do better. "

"Wonderful host and wonderful Place "

"The room was really clean. The hotel is inside of a hospital which was a little weird at first. But the staff was great and everything was just fine. Wifi was hit or miss. Only a couple of miles from basically everything. No more than a $10 Uber ride. "

"Very clean establishment! The staff is helpful and accommodating."

"Room/ resort beautiful. Could use more amenities, more food options etc "

"The room was a bit dirty when we arrived, and the shower did not have great pressure. The staff was friendly, and the area was nice. "