Central Valley Hotel Guide - Green / Sustainable Hotels in Central Valley, Costa Rica

"This was not up to the standard of a Wyndham in general and certainly not what was advertised. There were no hot tubs. None of the restaurants were functional, and the place was extremely understaffed. The staff for room service was extremely overworked doing other hotel maintenance and therefore there was really no room service available. I ended up having to download and order from a delivery app. I also ordered a to go breakfast because of Ramadan and initially I was told they couldn’t accommodate, despite the fact that breakfast was included in my reservation. I was only provided miscellaneous nuts, one apple, and one bottle of water. There was also no ability for me to make tea or have a hot bath because my bath would not stay full. The tub was also pretty disgusting. There were bits of paint chips and black anti-slip tape littering it. My goal was to stay at a relaxing 3 star hotel before my 12 hour journey home, and I wasn’t even able to take a hot bath enjoy a mug of hot tea or have a proper breakfast. Not to mention the fact that one of the staff was extremely unprofessional and put their hands on me twice after invading my personal space . When I made complaints about all of these things, the on-site “human resources“ staff was beyond unhelpful. The entirety of the experience was beyond disappointing. "

"This hotel has always been WONDERFUL. Sadly, I was taken sick at the last moment and could not travel to Costa Rica on the dates I planned. As a result, I was too ill to check my email and cancel this reservation. Therefore I forfeited the entire amount of my reservation. I understand that these are the terms of the contract I agreed to when I made my reservation. Therefore, I hold no ill will to Holiday Inn or Hotels.com. Hopefully, the next time I need to travel to Costa Rica to assist my sister I will stay healthy and accomplish my mission including a stay at the Holiday Inn in Alajuela."

"The staff were so friendly and professional. We looked forward to the amazing breakfast every morning. By far the best hotel breakfast I've ever had. The pool area is beautiful and comfortable. We got around via Uber which was a bit of a problem because this hotel used to be called Best Western but got split into two hotels and a number of the drivers were confused by that."