Marriott Hotels & Resorts hotels in Central Vietnam, Vietnam

"The hotel is new, modern, and clean; however, my overall experience was extremely disappointing and, at times, I did not feel safe. First, the room had what appeared to be a sewer or drainage issue, causing a strong and unpleasant smell throughout the room. This created significant discomfort and affected the quality of my stay. Second, because the hotel is located on an island, guests must rely on the hotel’s electric car (Tuktuk) for transportation. Unfortunately, the shuttle line management was chaotic and poorly organized. Many guests repeatedly cut in line, and staff did not step in to manage the situation or enforce order. Guests were often pushing and scrambling to get on the shuttle. On one occasion, another guest sat on part of my leg while trying to force herself into an already full shuttle. I had to ask her to stop and explain that there was no space. The most serious issue was a safety incident while I was waiting in line. A group of three people cut in front of me. I politely explained several times that I had been waiting in line. In response, one of them aggressively hit my hand and pointed me back toward the line in an intimidating manner. Even after moving to another line, that person continued making negative comments and pointing at me. As a result, I felt unsafe, and insecure. For a 5-star hotel, this level of poor crowd management and lack of staff intervention is unacceptable. The hotel failed to provide a safe, organized, and comfortable environment."

"One of the cleanest hotel I have been to. 5 star!!"

"Great location across from My Khe beach. The staff were very friendly and helpful. Room was spacious, clean, and comfortable. The rooftop pool and restaurant were also very nice. "

"Good service very friendly and helpfull"

"Room was clean a/c cold pool has nice view of ocean. Spa was excellent. Breakfast was good as well lots of options"

"Excellent "

"Yes "

"My family had a fantastic time here. The hotel is gorgeous, staff is polite, kind and courteous, and the buffet breakfast and dinner are out-of- this-world. I’ve never had Buffett this good in my life. The only negative was that you couldn’t really swim in the crystal clear beach water bc there were jellyfish. I would recommend this hotel to anyone."

"We loved the location in the center of Hue and that we could look up into the sky to find our way back. The hotel is also about a mile from the Imperial City so we were able to walk there easily. We like to walk when possible to feel the city. The views from our room were incredible. The breakfast buffet was quite good."