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Reviews of hotelF1 Cergy

1 out of 5
hotelF1 Cergy
3 Avenue Des Trois Fontaines, Pontoise, Cergy, Val-d'Oise

Reviews

6.4
Rating 10 - Excellent. 118 out of 584 reviews" "
Rating 8 - Good. 148 out of 584 reviews" "
Rating 6 - Okay. 124 out of 584 reviews" "
Rating 4 - Poor. 101 out of 584 reviews" "
Rating 2 - Terrible. 93 out of 584 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

SUSAN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ali

Stayed 4 nights in Jun 2023
Response from Ludovic on 31 Jul 2023
Bonjour Ali,Merci d'avoir prit le temps de laisser un commentaire et ravi que vous soyez satisfait de la prestation proposer.Au plaisir de vous revoir!

6/10 Okay

Ali Reza

Liked: Cleanliness, property conditions & facilities
Over all is ok for the price
Stayed 4 nights in Jun 2023
Response from La réception on 10 Jul 2023
Hello,Thanks for your time andyour comment

2/10 Terrible

Mohammad

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
service is minimum, most of room facilities broken or dirty some one in mid night was knocking the doors and yelling very loudly. making us nervous and unsafe.
Stayed 5 nights in Jun 2023
Response from La direction on 7 Jul 2023
Bonjour, Merci d'avoir partagé votre expérience.Nous avons vu ensemble le jour de votre départ au sujet d'un souci dans la nuit, on a vu ensemble avec les caméras. Nous avons constaté un client qui s'était trompé de porte de chambre. Nous nous excusons pour cela.A bientôt,

2/10 Terrible

Bijan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty, full of cockroaches
Stayed 4 nights in Jun 2023
Response from La réception on 5 Jul 2023
hello,I sorry for the desagreament.

2/10 Terrible

Abdolreza

Stayed 3 nights in Jun 2023
Response from Ludovic on 24 Jul 2023
Bonjour,Nous sommes désolé que votre séjour ne ce soit pas passer comme prévu. N'hésitez pas à nous contacter afin de nous donner plus de détails.

2/10 Terrible

Hafizullah

Disliked: Cleanliness, property conditions & facilities
Blocked toilet
Stayed 1 night in Jun 2023
Response from La réception on 2 Jun 2023
Hello,Sorry for the problem. The reception is open 24h/24.

10/10 Excellent

Yaye

Stayed 1 night in Jan 2023
Response from La réception on 25 Jan 2023
Merci beaucoup pour le temps que vous nous avez consacré.

2/10 Terrible

Cheikh

Stayed 2 nights in Sep 2022
Response from La reception on 15 Sept 2022
Merci pour le temps consacrer

2/10 Terrible

Brent

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for
Not clean, room smelt of smoke and I saw a bug in the bed!
Stayed 1 night in Apr 2022
Response from hotelf1 Cergy on 6 Apr 2022
Hello, Sorry for your bad experience.

2/10 Terrible

Iftikhar

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Every thing is bad I don't know what is in sid bad very bad also bad
Stayed 1 night in Dec 2021
Response from La direction on 13 Dec 2021
Hello, Thank you fou your time, We are sorry that our room disappointed you. Have a good day,

2/10 Terrible

Temi

Disliked: Staff & service
HORRIBLE. RUDE RUDE STAF THREATEND TO KICK ME OUT BECAUSE I ASKED TO PAY THE CITY TAX AT THE END OF MY STAY. they said when I leave to go out they will pack up my stuff in my room and throw it out. so very rude
Stayed 1 night in Nov 2021
Response from La réception on 8 Dec 2021
Hello Temi, I'm sorry for the comportement of the staff

4/10 Poor

Ayush

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2021
Response from La direction on 19 Sept 2021
Bonjour, Merci d'avoir partagé votre expérience. A bientôt,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Neat and clean. Friendly staff members. Moderate in price for the state of the art of facilities. Let the hotel have more adequate information for guests who may need them. These may be on transport, restaurants, market and tourism.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, shower room was excellent overall conditions was excellent
Stayed 5 nights in Oct 2019
Response from Ludovic on 17 Oct 2019
Thanks

8/10 Good

Henrique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for an overnight
Nice overnight hotel. Better then the usual F1.
Stayed 1 night in Aug 2019
Response from Ludovic on 3 Sept 2019
Thanks Henrique

2/10 Terrible

Nacira

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE THEY NEED TOO DO BETTER
Stayed 2 nights in Jun 2019
Response from Reception on 3 Jul 2019
Sorry

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Cost Effective and Clean Place to Stay
First of all, this hotel was better than another F1 hotel on Rue Docteur Babinski we stayed at earlier in the trip to Paris so that was a relief. While it was about only 500 meters from the Transit (Gard) Cergy Prefecture Station, it was amazingly hard to find. Once we asked locals we zeroed in on it but before that it was a real struggle. The rooms are clean and I'd say the staff at the front desk are helpful. They have vending machines in the lobby that serve some pretty good food. My daughter got meat in her spaghetti that was 5 Euros. Not bad when you're in a rush or heading to the airport the next morning. There were a lot of young guys sitting at the tables around the vending machines. Seemed like engineers or students taking big exams soon. I would recommend this place as a good place to stay in the Cergy area.
Stayed 1 night in Jun 2019
Response from Ludovic on 3 Jul 2019
Thanks Andrew

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

I stayed for 2 nights. There was no direct access from road so I had to carry my heavy luggage to the hotel through stairs. Inside the room just a twin bed, a desk with chair and TV on the wall. The floor looks like never been cleaned for some time. There was only one towel in the bathroom with no hand towel or bathmat. I went down to request and the receptionist only gave me another towel saying the hotel doesn't provide any bathmat, but on the second day after house keeping the bathmat suddenly appear! The towel got some stains and smelled funny. The wifi was slow and the only power socket was down near the floor next to bathroom door. You can easily kick your charger if you plug it there. The good point about this hotel is cheap price and central location, but don't have high expectation.
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Basic hostel style accommodation
Cheap no frills hotel. Clean and basic amenities. Not the best

4/10 Poor

China Traveller

Disliked: Staff & service, property conditions & facilities, room comfort
No parking , below average breakfast and amenities. Ok for students, but not for business travellers.
Stayed 1 night in Mar 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Disgusting room, sink in bathroom leaking, really cold (no sufficient heating)

6/10 Okay

Leana

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2018

8/10 Good

Roy

Liked: Cleanliness, staff & service
regular
i stay here on a regular basis, nothing special but predictable can be noisy as no real soundproofing
Stayed 3 nights in Nov 2017
Response from Aom on 14 Nov 2017
Dear Guest, thank you for this comment about your stay. Best regards. The Manager

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not listening to the customer
I specifically asked for a non smoking and quiet room. At the end, they put me in a smoking and noisy room. I told them and showed them the email I had sent to them. The staff said they DO NOT READ AND CARE FOR WHAT WE WRITE!!
Stayed 4 nights in Jun 2017
Response from Cergy Hotel on 19 Jul 2017
Dear Madam, dear sir, Thank you for the review on Expedia. We apologize for the inconvenience. Normally all our rooms are non-smoking, but unfortunately, other guests do not respect the display. As far as customer feedback is concerned, they are fully taken into account, and with that we are correcting what is possible, and others are doing our best to improve them. Kind regards Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Aom on 28 Jun 2016
Bonjour, Merci à vous. Cordialement La Direction.

4/10 Poor

Roy, Aldershot

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic
Extremely basic and very noisey at unsociable early hours
Response from Aom on 16 Jun 2016
Dear Roy, Thank you for having left a notice on the site EXPEDIA. We would like to apologize for the noise caused by other customers. We still hope to have you back in the future Best regards Manager

2/10 Terrible

Sabremonkey, UK

Disliked: Property conditions & facilities, room comfort
Not what I expected!
When booking I thought Premier meant Premier. It did not. No plug with in easy reach to recharge electrical appliances, No bedside table or light. This hotel was in reality a stop over for visiting students . The décor was tired and the flooring was lino. Breakfast was not worth the 5.25 Euros. I booked out after one night.
Response from Manager on 14 May 2016
Dear Madam, Der Sir, Thank you for your comment. We are sorry that you have not enjoyed the comfort of our rooms and hope to see you in better conditions. Best regards Manager

4/10 Poor

XiaoLan, Canada

Disliked: Cleanliness, property conditions & facilities
People living there very noisy in early morning before 6:00pm, don't care other people still sleeping, they just band the doors and talking very loud in halls. Looks like tourist.
Response from Aom on 28 May 2016
Dear customer, dear client, Thank you for expressing your opinion on the Expedia site. You're right, we too suffer from this noise, although we have displayed in the lobby and elevators respect the sleep of other guests, this display is not respected. During your next visit please give us this kind of disturbance. Hope to see you in better conditions. Kind regards Manager

6/10 Okay

Srinivas, Bangalore, India

Liked: Cleanliness, room comfort
A great budget hotel!
Pros : 1) About a 2 minute walk from Cergy Prefecture station 2) Very close to a shopping complex with a lot of restaurants and Bars. Also close to a couple of super markets. 3) Friendly Staff. Cons: None
Response from Aom on 23 Jan 2016
Dear Madam, Dear Sir, Thank you very much for your very valuable information and hope to see you soon. Sincerely Manager

6/10 Okay

Amelia, Nz

Liked: Staff & service
Disliked: Property conditions & facilities
Good access to the train station
Response from Aom on 16 Jan 2016
Dear Amelia, Thank you for your message of sympathy. We hope to see you soon here with us Kind regards Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
\good location
Good location close to shopping
Response from Aom on 29 Aug 2015
Dear Madame, Dear Sir, Thank you very much for your message and hope to see you soon at your favorite hotel. Best regards Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair for price but tattty
Two rooms, one reasonable, the other worn out. Fair breakfast for the cost and the hotel did what it "said on the tin" but in need of refurbishment.

8/10 Good

Katarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Peter, Angers

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Cergy
Nice stay, very convenient location for road and underground to Paris with very easy access and very affordable accommodation and parking. Cergy prefecture is not that nice but the village and port 15 minutes walk away is very nice and is worth visiting for evening meals

8/10 Good

Nigel Tart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great inside but cycling nightmare
Fine if you're driving, but it was like cycling round LA! I had to carry a bike and heavy panniers up a flight of steps. The surrounding roads were really scary.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
short trip to Paris
We organised a road trip around a few European cities before Christmas (2011) and we were advised by one of our Parisian friends that we should stay in Cergy and get the train in to the center as it would be cheaper for a hotel and easier to park. We found a good deal on this hotel but it seems it was too good to be true. The hotel was poor quality and dirty. The hotel was very outdated and badly maintained. We weren't that bothered because we were there to see Paris and this was just somewhere to sleep. But I would not recommend this to a friend.

2/10 Terrible

david, ireland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel was dirty, rooms were dirty and had absolutely no atmmosphere

2/10 Terrible

Lynda, Scotland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not great....
The staff were not very helpful and spoke basic english. We were given a room on the 7th floor and the corridor was poorly lit, and was full of people who appeared to live there peaking out their doors at us. Lots of crying babies and strange smells. There was no wardrobe or drawers to put clothes, the lino floor was dirty and the bathroom was very small with dirty tiles. For one night perhaps it would be OK, but certainly not for the week we had booked. Following our complaints to the management, we were advised that the 3rd and 4th floors had been renovated - complete with laminated floors, double bed only, wardrobe space and new bathroom. We duly moved into these brighter, cleaner rooms and were much happier. Had we been given these new rooms to begin with, we would have had no complaints (other than it was a double bed and we required twin beds - but we managed!). Staff didn't really know the area well and we were sent on a 20 minute walk in a poor area to find a restaurant - however, days later we found a very nice restaurant within a 5 minute walk! Very convenient for the train station, but it is not the sort of place for women to walk about on their own. At a push we would stay there again, but only if we were in the upgraded rooms.

6/10 Okay

Bob, West Lafayette, Indiana, USA

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Good place, clean and for the budget traveler.

6/10 Okay

kimia, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location & not too expensive. Not the nicest room though...
This hotel is great for those who love shopping. The 3 Fontaine shopping center is just minutes away walking distance and has great stores. Basically its huge. Right next to the mall, there is the RER Station which can take you downtown easily. The buses aren't too far either. The rooms are small, the beds aren't so comfy. If you're not planning on spending much time in the room though, I don't see why you shouldn't consider this hotel. It's obviously outside of Paris, but I'd go there again.

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel à l’écoute
Stayed 1 night in Apr 2024

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien
Stayed 1 night in Mar 2024
Response from La réception on 1 Apr 2024
Merci beaucoup pour le retour. Au plaisir de vous revoir

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien
Stayed 1 night in Mar 2024
Response from La réception on 1 Apr 2024
Pierre,Merci pour le temps accordé.Au plaisir de vous recevoir de nouveau

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bon séjour
Stayed 1 night in Mar 2024
Response from La réception on 27 Mar 2024
Bonjour,Merci beaucoup pour le commentaire.

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Response from La réception on 26 Mar 2024
Bonjour Pierre,Merci beaucoup pour le commentaire.

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Response from La reception on 25 Mar 2024
Bonjour,Nous sommes ravis que tout ce soit passer comme vous le souhaitiez. Au plaisir de vous revoir.