Cernoy Holidays

Overall, our stay at the hotel was very good and we were satisfied with the facilities and service throughout our visit. However, we experienced some inconvenience during check-in. We were initially informed that there was no booking for the second room reserved for my colleague. Without thoroughly checking the system, the receptionist concluded that the booking did not exist and advised us to contact Expedia or book another room. Fortunately, another member of the reception team reviewed the system more carefully and was able to locate the reservation. This situation could have been avoided with a more thorough check of the booking system before drawing conclusions. A little extra diligence at check-in would help ensure a smoother and more welcoming arrival experience for guests.

I’ve been to Paris a few times and this is best stay I’ve had. The lady who checked us in on the 9th at midday was amazing! Fab location, lovely rooms and breakfast. Would definitely stay here again when I come back.

Amazing location, hotel was super clean and well renovated. Bathroom was absolutely luxurious and everyone was so lovely. Definitely staying next time in Paris!

Well appointed apartment. Great kitchenette. Wonderful shower. Plenty of room and storage. Courteous and helpful staff. Would stay again.

Everything was great besides our check in. We got there early and expected to wait until 3pm since there was no early check in. Staff made us wait hours after to get in our room. We could not get a clear answer as to when our room would be ready. Very frustrarting after a 12 houe flight. Also alot of the restuarants inside the hotel we wanted to dine at were closed for private events.