Celorico de Basto Hotel Guide - Chamber Hall of Celorico de Basto hotels in Celorico de Basto, Portugal.

"Great hotel. Easy to walk into town centre or for a football match at Vitoria SC. Staff very friendly and helpful. Very stylish lobby area. My son used the pool and gym and said it was very good. "

"Everything about the place is beautiful and deserves a longer stay to enjoy all the amenities. Unfortunately, the town is charming but does not offer much for more than 1 night. If I could do it again, I would arrive earlier to enjoy the facilities and great restaurants, spa, etc., and still have some time to walk around the charming town."

"Beautiful property, clean rooms, excellent wine and restaurant. "

"Enjoyed the location and relaxed friendly staff"

"The staff was most welcoming, efficiant and helpful. The balcony with river view was wonderful. The complimentary bottle of wine in the room was special."

"The service at this hotel was unparallel. I needed a medication and they sent a driver to the pharmacy to pick it up and bring it back to the hotel. I also needed hiking boots and they went to a hiking shoe store bought me my size got them on sale and brought them to the hotel. I’ve never experienced such incredible service before at a hotel."

"Balcony view was brilliant very relaxing place to stay "

"We didn’t use the spa. Helpful staff with what to do in town"

"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!). He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not nice and not even close to what we originally booked. They were not very keen in helping with the invoicing procedure, I wanted to get the difference in rate refunded and while I had to contact Expedia (who were very helpful) our presence was just ignored in the reception without even a glass of water. The receptionist from the sister hotel wouldn't wait for us, she was very rude over the phone with her colleague and left leaving the key in a locker. Having to deal with this after a full day tiring trip was not really what we expected. Of course, overbookings can happen in every hotel, that is not the point, the point was the customer service this property provided and the friendliness which just did not exist."