Cabeceiras de Basto Hotel Guide - Chapel of Our Lady Fatima hotels in Cabeceiras de Basto, Portugal.

"The hotel was an adventure in it of itself. Enjoyed wondering the grounds and it is not a far drive to the town. Room was quite spacious. "

"Great hotel. Easy to walk into town centre or for a football match at Vitoria SC. Staff very friendly and helpful. Very stylish lobby area. My son used the pool and gym and said it was very good. "

"Beautiful property, clean rooms, excellent wine and restaurant. "

"Enjoyed the location and relaxed friendly staff"

"Falta de luz nos quartos único ponto fraco"

"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!). He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not nice and not even close to what we originally booked. They were not very keen in helping with the invoicing procedure, I wanted to get the difference in rate refunded and while I had to contact Expedia (who were very helpful) our presence was just ignored in the reception without even a glass of water. The receptionist from the sister hotel wouldn't wait for us, she was very rude over the phone with her colleague and left leaving the key in a locker. Having to deal with this after a full day tiring trip was not really what we expected. Of course, overbookings can happen in every hotel, that is not the point, the point was the customer service this property provided and the friendliness which just did not exist."

"I loved my stay here. The views are breathtaking and the place itself is stunning! Every employee would go above and beyond to make our stay pleasurable. "

"This has got to be the most beautiful hotel we have yet to stay at. So clean and quiet with the most gorgeous views of the surrounding mountains. The restaurant serves healthy and top notch gourmet food. The breakfast is delicious with a wide assortment of things. We will be back to stay here the next time we visit Portugal! "

"I liked: rooms were refurbished , overall service was excelent. I did not like: air conditined not functioning."