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Reviews of La Folie Douce Hôtel Chamonix

La Folie Douce Hôtel Chamonix
823, Allée Recteur Payot, Chamonix-Mont-Blanc

Reviews

8.4

Very good

Rating 10 - Excellent. 305 out of 622 reviews" "
Rating 8 - Good. 197 out of 622 reviews" "
Rating 6 - Okay. 63 out of 622 reviews" "
Rating 4 - Poor. 32 out of 622 reviews" "
Rating 2 - Terrible. 25 out of 622 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Madison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay - amazing town and hotel facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Hannah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel, friendly staff, reasonably priced.
Stayed 4 nights in Mar 2024

8/10 Good

Astha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

4/10 Poor

Erin

Travelled with partner
Disliked: Staff & service
Tiny rooms with dated look. Front desk is unhelpful.
Stayed 8 nights in Feb 2024

10/10 Excellent

Bisola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Simon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great place to stay. Super convenient for skiing and short walk to restaurants, cafes and shops in the town. Only thing for parents of young kids to be aware of is it's a bit of a party hotel. The music noise doesn't carry to the rooms but lots of noise from drunk people going back to their rooms in the middle of the night.
Stayed 8 nights in Feb 2024
Response from La Folie Douce Hotels on 1 Mar 2024
Dear Simon,Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel to be a great place to stay and that you appreciated its convenience for skiing and its proximity to restaurants, cafes, and shops in town.We apologize for any disturbance caused by noise from other guests during the night. We understand the importance of a peaceful environment for all our guests, including families with young children. We'll take your comments into consideration and work to ensure that all guests can enjoy a comfortable and restful stay with us.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable visit in the future.La Folie Douce Hotels

10/10 Excellent

Mehul, Stoneham

Stayed 3 nights in Feb 2024
Response from La Folie Douce Hotels on 1 Mar 2024
Cher Mehul,Nous vous remercions pour votre retour d'expérience ! À bientôt !La Folie Douce Hotels

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has amazing staff that go out of their way to help you. There’s amazing night life and apres ski at the hotel. Best place to stay in Chamonix
Stayed 6 nights in Jan 2024
Response from La Folie Douce Hotels on 8 Feb 2024
Dear Laura,Thank you so much for your glowing review! We're thrilled to hear that you found our staff amazing and helpful, and that you enjoyed the vibrant nightlife and après-ski atmosphere at our hotel. It's fantastic to know that you consider us the best place to stay in Chamonix. Your kind words mean a lot to us, and we look forward to welcoming you back for another wonderful stay in the future!La Folie Douce Hotels

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from La Folie Douce Hotels on 1 Feb 2024
Cher Client,Merci pour cette pluie d’étoiles !Nous sommes heureux que vous ayez apprécié votre passage chez nous.À très vite à La Folie Douce Hotels Chamonix

4/10 Poor

Keara

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
I loved the location of the property it was perfect! However the staff were not very friendly and wouldn't be of much service to you. They would just offer you the bare minimum and wouldn't offer you a welcoming, friendly persona that you should have when staying at a hotel.
Stayed 5 nights in Jan 2024
Response from La Folie Douce Hotels on 16 Mar 2024
We're delighted to hear that you enjoyed the location of our property. However, we're deeply sorry to learn about your disappointment with the service provided by our staff. Providing exceptional service and a warm, welcoming atmosphere is paramount to us, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable to us, and we'll use it to address any shortcomings and ensure that all our guests receive the attentive and friendly service they deserve. We hope to have the opportunity to welcome you back in the future and provide you with a truly memorable stay.La Folie Douce Hotels

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Mediocre at best
The only good thing about the hotel was the breakfast. Everything else was really overrated. The first night we really could not sleep at all due to the club downstairs. I am surprised that not more people complain about this as it is impossible to sleep. The spa is very mediocre. Hammam out of order and 2 saunas which were packed. No hot tub and outdoor heated pool very cold! The only saving grace was the breakfast which was good
Stayed 5 nights in Jan 2024

8/10 Good

Fran

Stayed 3 nights in Jan 2024
Response from La Folie Douce Hotels on 1 Feb 2024
Cher Fran,Nous vous remercions pour votre retour d'expérience ! Nous sommes heureux que vous ayez apprécié votre passage chez nous.À très vite à La Folie Douce Hotels Chamonix

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel.The wooden deck on the front Bar needs to have some work done on it . Having ski shop and every hotel guest gets a locker for ski gear is great setup. Can hire all ski gear right in the basement of hotel. Would stay again
Stayed 5 nights in Dec 2023
Response from La Folie Douce Hotels on 19 Jan 2024
Dear Anthony,Thank you for the shower of stars! We're glad you enjoyed your stay stay with us! We'll keep a room for you for next season?La Folie Douce You!

10/10 Excellent

Mouna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from La Folie Douce Hotels on 19 Jan 2024
Dear Mouna,Thank you for the shower of stars! We're glad you enjoyed your stay stay with us! We'll keep a room for you for next season?La Folie Douce You!

10/10 Excellent

Evangeline, North Richland Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay for adults
Stayed 1 night in Dec 2023
Response from La Folie Douce Hotels on 19 Jan 2024
Dear Evangeline,Thank you for the shower of stars! We're glad you enjoyed your stay stay with us! We'll keep a room for you for next season?La Folie Douce You!

8/10 Good

CARMINO

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from La Folie Douce Hotels on 8 Feb 2024
Cher Carmino,Nous vous remercions pour votre retour d'expérience ! Nous sommes heureux que vous ayez apprécié votre passage chez nous.À très vite à La Folie Douce Hotels Chamonix

10/10 Excellent

Catherine Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from La Folie Douce Hotels on 8 Nov 2023
Chère Sandrine,Nous vous remercions pour votre retour d'expérience ! Nous sommes heureux que vous ayez apprécié votre séjour et espérons vous revoir très bientôt.La Folie Douce Hotels

6/10 Okay

David

Disliked: Staff & service, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a really nice property
Stayed 1 night in Sep 2023
Response from La Folie Douce Hotels on 13 Oct 2023
Dear Douglas,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,La Folie Douce Hotels

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
THE ROM THEBAD
Stayed 1 night in Sep 2023
Response from La Folie Douce Hotels on 22 Sept 2023
Dear Allister,Thank you for your feedback! We are glad you enjoyed your stay and hope to see you again very soon.La Folie Douce Hotels

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was one the corner of town so it was a little quieter. It was a great location and within walking distance of anywhere in town. It was a great place for us to stay and the staff was very friendly.
Response from La Folie Douce Hotels on 15 Sept 2023
Dear Rebecca,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,La Folie Douce Hotels

10/10 Excellent

Elah, Oak Park

Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel is authentic and very old. You can find lots of cool old books, painting and other stuff
Stayed 1 night in Aug 2023
Response from La Folie Douce Hotels on 15 Sept 2023
Dear Elah,Thank you for your 5 stars! Thank you for choosing to stay at our hotel and for taking the time to share your experience. We are delighted that you appreciated the authenticity and old-fashioned character of our establishment.We hope your stay lived up to your expectations in terms of comfort and service, as well as the authentic atmosphere.Sincerely,La Folie Douce Hotels

8/10 Good

julia

Travelled with group
Liked: Amenities
All in all place was good. Was hoping for a fridge in the room but no such luck.
Stayed 4 nights in Aug 2023
Response from La Folie Douce Hotels on 15 Sept 2023
Dear Julia,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,La Folie Douce Hotels

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Location is convenient. Good breakfast selection.
Stayed 2 nights in Aug 2023
Response from La Folie Douce Hotels on 29 Sept 2023
Dear Guest,Thank you for the review of our hotel! We look forward to welcoming you again in the future and hope to make your next stay even more enjoyable.La Folie Douce Hotels

10/10 Excellent

Leonora

Travelled with family
Liked: Cleanliness
Great place for summer
Stayed 1 night in Aug 2023
Response from La Folie Douce Hotels on 19 Sept 2023
Dear Leonora,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,La Folie Douce Hotels

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is the most amazing place we have stayed in: location, views on the Mont Blanc, restaurant, atmosphere, concierge, and amazing garden and pool. I can’t recommend enough! Perfect for families…
Stayed 1 night in Aug 2023
Response from La Folie Douce Hotels on 18 Sept 2023
Dear Anne,Thank you for your feedback! We are glad you enjoyed your stay and hope to see you again very soon.La Folie Douce Hotels

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here in Aug 2023 and the weather was 33”. No aircon in the rooms and the rooms are tiny and claustrophobic and the heat was stifling also Had the smallest shower and toilet I’ve ever seen. Asked for a fan but was told unavailable. Hotel common areas are georgous and it’s in a great location. Lovely hotel let down by tiny rooms.
Stayed 4 nights in Aug 2023
Response from La Folie Douce Hotels on 19 Sept 2023
Dear Darren,Thank you for sharing your feedback about your stay in August 2023. We're glad you appreciated our beautiful common areas and great location.We apologize for the inconvenience! Your comments are important, and we will work on improving these aspects to enhance our guests' comfort.We hope to welcome you back in the future, and please feel free to contact us if you have specific preferences for your next stay.Sincerely,La Folie Douce Hotels

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay… again!
We love the location. Five minute walk to the heart of the city. The eclectic design of the hotel is awesome. Stayed there four years ago. If/when we head back to Chamonix, we will stay there again.
Stayed 3 nights in Aug 2023
Response from La Folie Douce Hotels on 18 Sept 2023
Dear Christopher,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,La Folie Douce Hotels

10/10 Excellent

Lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of character beautiful views
Stayed 1 night in Aug 2023
Response from La Folie Douce Hotels on 22 Sept 2023
Dear Lesley,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,La Folie Douce Hotels

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to town and mountain
Stayed 2 nights in Aug 2023

4/10 Poor

Kathryn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We reserved a king sized bed. We got to the room and the mattress was a double and also so bad that I thought we were sitting on a half blown up air mattress. The bathroom smelled heavily of piss and the wifi only worked in the hallway. We spoke with the front desk and they were very kind and updated us to a new room. If it weren’t for the staff, I would not have stayed over night in the previous room. It was very run down and disgusting and did not match the photos.
Stayed 2 nights in Aug 2023
Response from Isabelle on 13 Aug 2023
Dear Kathryn,thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your stay. It's disappointing to hear that the room did not meet your expectations and that you encountered issues with the mattress, bathroom, and Wi-Fi. We're glad to know that our front desk staff were able to assist you promptly and provide you with an upgraded room.We take your feedback seriously and will certainly address these concerns with our team to ensure that such issues are not repeated in the future. We strive to provide a comfortable and enjoyable stay for all our guests, and we're grateful for your understanding and for giving us the opportunity to make things right.Kindly regardsLa Folie Douce Hôtel Chamonix

10/10 Excellent

Monica Alejandra Palome

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the wide varieties of activities, the delicious food, and the fantastic view .
Stayed 6 nights in Aug 2023
Response from La Folie Douce Hotels on 22 Sept 2023
Dear Monica,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,La Folie Douce Hotels

10/10 Excellent

Mary, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a good surprise to my family. We spent 1 night here and had a fantastic time. Checkin was easy and the view from the room was of Mont Blanc. The food andd the drinks were fantastic. We ate at the Le Mayen which specializes in Raclette and we couldnt have asked for a better meal. This is a great hotel for kids with a game room and lots of activities. They provide wristbands for the entire famiky which allows the kids access to order drinks, unlick the rooms and more. I would highly recommend chosing the parking as an option. Parking is limited and if not selected you will need to use the nearbybpublic parking.
Stayed 1 night in Jul 2023

8/10 Good

Lyndsey

Liked: Cleanliness, staff & service, property conditions & facilities
Good fun but pricy for a standard room
The entertainment and facilities are fantastic. Easy to sit relax and enjoy the hotel. I would suggest paying for a better room. We had a standard room out the back, very dark and no full size mirror, air con etc. for the cost it was a very expensive simple room. Although we did not stay in the room long it was missing the touches the price suggests. Over all we will be back to chamonix and will defiantly come back to the bars and facilities.
Stayed 2 nights in Aug 2023

10/10 Excellent

Rachel

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with a fun atmosphere! Staff is extremely helpful, cheerful and service oriented.
Stayed 1 night in Jul 2023
Response from La Folie Douce Hotels on 22 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,La Folie Douce Hotels

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The feel of the hotel is pretty cool, location of hotel and outside space including swimming pool superb. Staff super friendly and helpful. In my opinion the cost of food was higher than comparable restaurants in the town.
Stayed 8 nights in Jul 2023

10/10 Excellent

Prasad

Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Stayed 1 night in Jul 2023

6/10 Okay

Stephen

Liked: Cleanliness, property conditions & facilities
Very noisy. Bad music/shows made it impossible to enjoy dinner or sleep. Staff didn’t care.
Stayed 1 night in Jul 2023
Response from La Folie Douce Hotel on 20 Jul 2023
Dear Stephen,thank you for sharing your feedback with us. We are surprised to learn that you did not enjoy our live artistic show during your stay. Our restaurant is with shows 6 days/ week..Most of our guests are coming specially for the show. We sincerely apologize for not meeting your expectations in this regard.Our team is committed to providing a memorable experience for all our guests, and we regret that you got the feeling that our staff members didn't care. Your feedback is essential to us, and we will take your comments into serious consideration as we work to improve our offerings.Kindly regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Eluned

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Our room had no air conditioning and even with the window open the heat was unpleasant and we barely slept. The cupboards I. Our rooms looked like they had plywood doors and bathroom had plain plastered walls, so everything felt basic. They did score on the in room media options. Good selection of recent films and English to channels. Staff were a bit hit and miss, some lovely some less so. Only two lifts and one wasn’t working all the time we were there. Looked like it had great facilities for kids.
Stayed 2 nights in Jul 2023
Response from La Folie Douce Hotel on 12 Jul 2023
Dear Eluned,Thank you for sharing your feedback regarding the absence of air conditioning in our hotel. We apologize for any inconvenience caused. As we are located in the mountains, it is true that many hotels in the area do not have air conditioning due to the cooler climate and the focus on preserving the natural environment. However, we understand that this may have impacted your comfort during your stay.We appreciate your understanding and feedback, and we will certainly take it into consideration as we continue to improve our services and facilities. If there is anything else we can assist you with, please feel free to let us know.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.Kindly regards,La Folie Douce Chamonix

10/10 Excellent

Marla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Ryan

Stayed 2 nights in Jun 2023

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room and facilitites
Stayed 1 night in Jun 2023

10/10 Excellent

David

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved, loved, loved this place!! Loved the dancers!!!
Stayed 1 night in Apr 2023

4/10 Poor

David

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It is a better night club than it is a hotel. We were woken up many times during the night by people partying.
Stayed 1 night in Apr 2023
Response from La Folie Douce Hotel on 11 May 2023
Dear Mr. Forrest,We are sorry to read that your stay at La Folie Douce Hotels Chamonix did not meet your expectations. Your comments allow us to evolve and improve constantly, so please do not hesitate to contact us directly by email to give us more details about your stay. Kindly regards,Dear Mr. Forrest,We are sorry to read that your stay at La Folie Douce Hotels Chamonix did not meet your expectations. Your comments allow us to evolve and improve constantly, so please do not hesitate to contact us directly by email to give us more details about your stay. Kindly regards,La Folie Douce Hotel

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The coolest and hippest spot in town.
This is the spot to be at. The hotel is hip, cool, and the staff are very friendly. It has something for everyone from the amenities, ski shop, nightlife, and ski life convenience.
Stayed 1 night in Mar 2023