Colorado Springs Hotel Guide - Chapel Hills Mall hotels in Colorado Springs, United States of America.

"Good space in suites!"

" ⸻ Booked this hotel based on its 4-star rating and appealing photos, but unfortunately, the reality didn’t match expectations. Upon arrival, it felt more like a 2-star—maybe a 3-star at best. The property is very dated and lacks basic amenities. Housekeeping provides only two very small bars of soap (about the size of a quarter), which is clearly insufficient for a family of four staying five nights—you constantly have to ask for more. There was no room service available during our stay, as we were told via text that they were fully booked. Hot water was inconsistent, and when we brought it up, we were told it happens when too many guests are showering at the same time. The pool was frequently closed for maintenance, which was disappointing. Breakfast service was slow, and at one point they even ran out of plates. To top it off, the hotel bar closes at 9 PM, which is quite early for a property advertised at this level. There are many other issues I could mention, but overall, this stay was very disappointing. I would not recommend staying here—save your money."

"Great place friendly staff "

"We had two rooms.In my daughter's room the air/heat vent rattled so badly she had to shut it off to sleep. There was an out of service elevator near my room that did not have a sign so we waited and waited before finally giving up. There was a sign on the first floor. Breakfast, which is usually a Embassy Suites specialty, was a disaster. They were out of fruit, bagels, pastry, french toast, sugar for coffee, and hash browns. We arrived 50 minutes before the end of breakfast. I asked the person at the omelet station (the only person in the breakfast area) if they were going to restock. She didn't know. I pointed out that they were out of all of those things. She said, "oh." The line to get an omelet took more that 45 minutes just to place the omelet order. I went to the front desk to see if anyone could restock. They said they would look into it. There was never any re-stock. Meanwhile, I went into the bathroom and both of the toilets were full of poop and would not flush. We feel like we wasted a lot of money on this hotel."

"It was very pleasant "

"Extremely poor lighting fell down the stairs with my pet in hand no lights on stairs was having to leave at 6am for travel now have a huge swollen left ankle will never stay here again for fear of my own physical health "

"Suite was ok except the sofa bed could use an upgrade. The swimming pool was nearby and you could smell rhe chlorine on rhe entire first floor. Worst part was no breakfast for us. Was supposed to be served at 6am and the staff arrived at 6.06 to start prepping. So we left without. "

"We had a bit of trouble checking in, but staff worked hard to work things out so we got an equivalent room to the one we booked. The room was clean and quiet. The breakfast was good, and the breakfast area kept clean. Would stay again."

"The breakfast was awesome."