Louisville Hotel Guide - Chapel Lake Park hotels in Louisville, United States of America.

"Great property. Huge room. It was super spacious. Two TVs. Bed was incredibly comfortable. Nice breakfast. Highlight was Joe on the front desk who covered quite a few roles. Incredibly friendly and great to chat with. Provided us with some great tips for our drive to Nashville. A genuine credit to the company. We're two weeks into a four week road trip and this was at the top end of properties in this price range. Thoroughly enjoyed our stay here."

"Honestly, this motel should be condemned as unsafe for human occupancy. "

"Tiffany was very pleasant and informative when we checked in. The next day, the front desk woman wasn’t as pleasant. The bathroom wasn’t clean at all. The sink and the floor had mold and mildew. Looked like it hadn’t been cleaned in months. Water runs all over the floor out to the door of the room and the carpet because it’s a handicap accept room. Definitely not ideal but Tiffany warned us and said she’d move us the next day if possible but it wasn’t. "

"The pressure of the shower was not strong enough"

"Our first time staying here and we were very happy. Stayed 3 nights and it was so quiet and clean, close to everything. Love the kitchen and soft bed. We arrived late but was able to get into my room via the stayAPT app even tho I booked on Expedia. The manager was so nice and checked on us the next day too. I’d stay here again any day! "

"Place was very clean and maintain. Only downfall I still don’t have my deposit back and they said it could take up to two weeks "

"Excellent, friendly staff, friendly neighbors! Highly recommend "

"Absolutely unacceptable experience at WoodSpring Suites Clarksville. I called ahead days in advance and spoke with management (Whitney, Assistant General Manager) to inform them I would be arriving late. I was clearly told that late check-in would not be an issue and that staff would be available. I arrived shortly after 3:00 AM and was completely locked out of the building. I repeatedly used the after-hours phone (dialing 500 as instructed), but the line stayed busy and never connected. Expedia was also unable to reach the property. After multiple failed attempts, I had to call the police. When they arrived, it took nearly 30 minutes to locate the night staff member, who admitted he had been asleep and could not explain why the phone system was not working. As a result, my paid room was given away and the hotel was sold out. I was left in the middle of the night with my 16-year-old daughter and no place to stay, just hours before her scheduled volleyball game at the Kentucky International Convention Center. To make matters worse, the property is now refusing to refund the stay and providing inaccurate information about my arrival time. This was not a missed reservation—this was a complete failure of staff and management. Guests should not have to involve police just to access a hotel they paid for. I strongly advise others to avoid this location if you expect reliable service, especially for late arrivals. "

"Perfect location for our work trip."