Exterior

Reviews of Courtyard by Marriott Charlotte Airport North

3 out of 5
Courtyard by Marriott Charlotte Airport North
2700 Little Rock Rd, Charlotte, NC

Reviews

7.4

Good

Rating 10 - Excellent. 408 out of 1001 reviews" "
Rating 8 - Good. 221 out of 1001 reviews" "
Rating 6 - Okay. 146 out of 1001 reviews" "
Rating 4 - Poor. 102 out of 1001 reviews" "
Rating 2 - Terrible. 124 out of 1001 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The men working the front desk where very nice & helpful. We had an early flight out of Charlotte & it was convenient to park at the hotel & shuttle to the airport. I will stay again when flying from this area
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Michelle, thank you for sharing your experience at Courtyard Charlotte Airport North. It is great to hear that our team members at the front desk were helpful and that you found the shuttle service convenient. We look forward to welcoming you back the next time you fly from Charlotte.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was in a great location
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Mark, thank you for sharing your thoughts. The team at Courtyard Charlotte Airport North is pleased you found our location convenient. We look forward to welcoming you back on your next visit!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice folks working here who are super helpful. Nice location near the airport.
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Scott,The team at Courtyard Charlotte Airport North is thrilled to hear about your positive experience. They appreciate your kind words and are glad you enjoyed the convenient location near the airport. We look forward to welcoming you back soon!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Greg the driver of shuttle was absolutely amazing. He was courteous, remembered our names the next day, all out a nice guy. He should have been the one checking us in because he seemed to care. Check in guy eh?
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Shawn, thank you for sharing your experience. The team, especially Greg, is thrilled to hear your kind words. We appreciate your feedback about the check-in process and will use it to improve guest experiences. We look forward to welcoming you back at Courtyard Charlotte Airport North.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Thanks for the perfect rating, Glenn!We're pleased to hear that you have fully enjoyed your stay at Courtyard Charlotte Airport North, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

8/10 Good

Daniel

Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Daniel, thank you for choosing Courtyard Charlotte Airport North and rating us. We're pleased to note that your experience was positive. Please consider sharing specific feedback next time, it will help us serve you better. We look forward to your next visit.

10/10 Excellent

jeffrey, Gaffney

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed one night, as I had a flight the next morning. Read some reviews & I was pleasantly surprised, my stay was nothing like the reviews read. I had a really nice stay. Rooms were clean, staff was very courtesy & nice. If I ever need a nice place to stay ANY TIME I'm in the Charlotte area ,this is where I'm staying.
Stayed 1 night in Apr 2024
Response from Customer Service on 13 May 2024
Jeffrey, it warms our hearts to hear that your stay at Courtyard Charlotte Airport North exceeded your expectations. We take pride in our clean rooms and warm-hearted team members, and we're delighted you appreciated these aspects. Your satisfaction is paramount to us, and we're thrilled that we will be your hotel of choice whenever you're visiting the Charlotte area. Thank you for your glowing review and we truly look forward to your return.

6/10 Okay

Alexander Wade

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Thank you for taking the time to share your feedback, Alexander.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

8/10 Good

Char

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Customer Service on 10 May 2024
Char, it's great to know that your stay at Courtyard Charlotte Airport North met your expectations. We appreciate the rating and look forward to welcoming you back soon.

2/10 Terrible

kimberly, harvard

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
10-12 cars were broken into during my stay. Air conditioning filters were disgusting we had to clean them so the air conditioning would work it wasnt even plugged in. The toliet seat was broken. I will never stay there again. We reported all this to the night crew and when we brought it to expedias attention the hotel said we disnt say a word! Highly dissatisfied
Stayed 2 nights in May 2024
Response from Customer Service on 7 May 2024
Hello Kimberly, we sincerely apologize for any inconvenience. We want to make this right. Can you please reach out to the hotel directly and look for Mario or DeKorean (Kowee) so that we can look into this matter for you? Thank you again and please accept our apology.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Mike, thank you for choosing Courtyard Charlotte Airport North and for rating us so highly. It's great to know that your stay met your expectations. Please consider us for your hospitality needs when you next find yourself in Charlotte. We're looking forward to your return visit.

4/10 Poor

Alan

Travelled with partner
Disliked: Staff & service
Mattress was terrible. Conflicting info about airport shuttle.
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Alan, we regret to hear that you were not completely satisfied with your recent visit. It's important to us that our guests find everything to their comfort, including the bedding. We also encourage guests to reach out to our team members for any clarifications needed regarding our services, such as the airport shuttle. We hope for another chance to better serve you in the future.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one was great I was disappointed the pool was under construction.
Stayed 4 nights in Apr 2024
Response from Customer Service on 5 May 2024
Nancy, thank you for your outstanding review. We couldn't be happier to hear that you enjoyed your experience at the Courtyard Charlotte Airport North. Our team members will be thrilled with your kind words. We appreciate your understanding during our pool improvements and promise it will be worth the wait. We eagerly anticipate your next visit.

10/10 Excellent

Elena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely everyone I crossed paths with was so nice. I guess southern hospitality actually IS a thing! Thank You!
Stayed 1 night in Apr 2024
Response from Customer Service on 4 May 2024
Elena, it's delightful to hear about your positive experience at Courtyard Charlotte Airport North. We're thrilled that our team members exemplified the renowned southern hospitality and left a lasting impression on you. We truly appreciate your kind words and look forward to welcoming you again!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at the bistro specifically the morning shift
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Nathan, it's delightful to hear your positive comments about your experience at Courtyard Charlotte Airport North. Our team members at the bistro are indeed dedicated, especially those who serve in the morning shift. Thank you for your kind words, and we look forward to your next visit.

10/10 Excellent

Kamaria

Stayed 1 night in Apr 2024
Response from Customer Service on 21 May 2024
Kamaria, thank you for your fantastic rating! The team at Courtyard Charlotte Airport North is thrilled to hear you had a great stay. We're looking forward to welcoming you back soon!

8/10 Good

Tequella

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 4 May 2024
Tequella, thank you for choosing Courtyard Charlotte Airport North and for your positive rating. We're thrilled to hear that your stay with us met your expectations. We hope to welcome you back soon for another pleasant experience.

10/10 Excellent

Ckiryla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was lovely and very helpful. hotel was really clean and quiet.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Apr 2024
Ckiryla, it's wonderful to hear that you found our team members at Courtyard Charlotte Airport North to be helpful and our hotel to be pristine and tranquil. Thanks for sharing your kind words. We hope to welcome you again in the future.

8/10 Good

Phyllis G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no dry area to sit and smoke while raining. The toilet was to low. Certainly not enough channels on tv. That’s my only complaints.
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Phyllis, thank you for sharing your observations with us. It seems like there were a few areas that didn't fully meet your expectations. We're sorry to hear about your experience with the outdoor seating arrangements and bathroom fixtures, and we appreciate your feedback on the TV channel selection. We strive to continuously improve our guest experience, and your comments provide valuable insights for our team. We hope to see you again in the future and look forward to exceeding your expectations next time.

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, but the property definitely needs some updates to keep it looking good just wear and tear on what they have over the years.
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Joanne, it's wonderful to note that you had a great overall experience at Courtyard Charlotte Airport North. Your suggestion on refreshing some aspects of the property, showing signs of continual usage, is greatly appreciated. We consistently strive to improve our guests' experiences. We look forward to having you back for an even better experience.

10/10 Excellent

Nilda, Centreville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Nilda, it's splendid to hear that you found the Courtyard Charlotte Airport North's location convenient. We appreciate your positive feedback. Our team looks forward to welcoming you back soon.

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed in September before flying out. Left my car. NO charge! Coffe in the morning. NO charge! Stayed there in April. $60 to leave my car! Coffee was almost $5! NO breakfast without purchasing it. Will not be staying here again. The Hampton Inn was the same price for the night. FREE parking! FREE breakfast! FREE coffee! For $145 a night I'll stick with the better services!!!
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Jennifer, we regret to hear about the inconveniences faced on your recent visit. Changes in amenities and pricing can sometimes lead to confusion, and we understand how these can affect your experience. It's disappointing to learn that your stay didn't live up to expectations. We have noted your feedback and will share it with our team members for further review. Our ultimate aim is to offer the best services and your comments will help us strive for that. If you choose to stay with us again in the future, we're hopeful of providing a better experience.

8/10 Good

dwight

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wished it included breakfast
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Dwight, it's wonderful to hear that your stay at the Courtyard Charlotte Airport North was generally positive. We understand your preference for included breakfast, and we'll be sure to take your feedback into consideration. We value your input and hope to welcome you back soon.

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Property conditions & facilities
I like the decor but the bathroom condition and walls needed fix.
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Lisa, we appreciate your comment on our décor. We deeply regret hearing about your concerns involving the bathroom and certain aspects of our rooms. Rest assured, we're constantly working to upgrade our premises and ensure the comfort and satisfaction of our patrons. We hope to welcome you again for a better stay in the future.

8/10 Good

Kaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine but the fridge in the room made a loud buzz when it was cooling
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Kaya, thank you for sharing your experience at Courtyard Charlotte Airport North. We're glad your stay was satisfactory overall. We have noted your comments regarding the refrigerator noise and we are looking into better ways to ensure our accommodations meet guest expectations. We hope to welcome you back for an even more enjoyable stay next time.

10/10 Excellent

Greg

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Thanks for the perfect rating, Greg! We can't wait to see you again soon for another amazing experience at Courtyard Charlotte Airport North. Have a great day!

2/10 Terrible

Julie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Flight was delayed so when I called for the shuttle, rude customer service. After waiting, ended up taking an Uber. Front desk lady was the best experience - wasn’t who answered about the shuttle and she was apologetic for the disconnect on the shuttle. Room was dirty, dated, smelled of urine, and warm water at best for your shower was all less than ideal.
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Julie, we appreciate your feedback and are saddened to read about your experience with the airport shuttle and the condition of your room. It's unfortunate to know that you didn't receive our usual level of courteous service over the phone. We're relieved that the assistance provided at the front desk added a positive note to your stay. Rest assured, your feedback regarding room cleanliness and functionality, and temperature of the water has been noted for evaluation and necessary improvements. We hope to have the opportunity in the future to prove that we can do so much better.

6/10 Okay

Tory

Travelled with family and small children
Limited parking. Stayed for 2 nights. No spaces available. Parking lot always full. Cars parked on the side in places that were not parking spaces. Indoor pool was closed.
Stayed 2 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Tory, your feedback regarding parking being at capacity during your visit is indeed concerning. We can understand how disappointing it might have been not to utilize the indoor pool. Please be assured that availability and guest satisfaction are of utmost importance to us. It's feedback like yours that helps us ensure better experiences in the future. We hope you allow us another opportunity to exceed your expectations on your next visit.

10/10 Excellent

Luis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a couple of days before my flight.
Stayed 3 nights in Jan 2024
Response from Customer Service on 11 Apr 2024
Luis, it's uplifting to hear that Courtyard Charlotte Airport North served as a great place for your brief stay prior to your flight. We aim to provide a peaceful haven for every guest. Looking forward to welcoming you back for future stays.

10/10 Excellent

Mirian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Mirian, it's delightful to know that you appreciated the exceptional service at Courtyard Charlotte Airport North. We strive to provide our valued guests with an outstanding experience. The team looks forward to serving you again in the future.

10/10 Excellent

Marsh

Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Marsh, thank you for choosing to stay at Courtyard Charlotte Airport North and for your wonderful rating! We're delighted to know you had a seamless experience. We look forward to hosting you again the next time your travels bring you to Charlotte.

10/10 Excellent

jeffery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great experience staying there just only thing toilet felt like it was a rocking chair. But other then that it was nice.
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Jeffery, it's wonderful to learn you had a great experience at Courtyard Charlotte Airport North. We appreciate hearing your observations about the bathroom fixtures and assure that we relentlessly strive to maintain all in-room amenities. We're pleased that you found the overall stay pleasant, and we can't wait to welcome you back for an even better experience next time.

10/10 Excellent

Thomas, Deptford Twp

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful, food good and accommodations excellent
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Thomas, thank you so much for sharing your feedback. At the Courtyard Charlotte Airport North, we strive to provide a wonderful experience, from our team members to our food and accommodations. We truly appreciate your positive comments and are pleased you enjoyed your stay. We're excited to welcome you back in the future!

10/10 Excellent

Jhala

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Jhala, thank you for your perfect score on Expedia. We're elated to know your stay at Courtyard Charlotte Airport North was an enjoyable one. We appreciate the feedback and hope to welcome you back in the future!

2/10 Terrible

Pablo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Pablo, it seems your experience wasn't as expected and we regret to hear that. Your feedback is vital to us and we assure you that appropriate steps will be taken for improvement. We do hope we get the chance to serve you better in the future.

6/10 Okay

Anniston, Conover

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
No where to park for overnight stays.
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
Anniston, we regret to hear that you experienced challenges with parking. We aim to ensure our guests don't face any inconvenience during their stay. Know that we're diligently exploring solutions to refine our parking management to better suit the needs of our guests for future visits.

10/10 Excellent

Keith

Stayed 2 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Keith, your top rating for Courtyard Charlotte Airport North is greatly appreciated! The team here strives to offer exceptional experiences for all our guests and your feedback validates that. We'd be delighted to welcome you back in the future. Safe travels!

10/10 Excellent

SHARPE

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle service was provided by management
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Sharpe, we're delighted to hear that you found our shuttle service convenient. At Courtyard Charlotte Airport North, our goal is to ensure every guest has an effortless travel experience. Your kind words about the managed services are appreciated. We're looking forward to welcoming you back again soon.

10/10 Excellent

Dorian

Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr 2024
Dorian, it's fantastic to hear that you had a pleasant experience at Courtyard Charlotte Airport North. We're always delighted to have our hard work recognized, and thank you for taking the time to send us your fantastic rating. You are always welcome, and we hope to see you again soon for another positive stay.

10/10 Excellent

William

Business traveller
Liked: Staff & service
Met our needs for close to airport for early AM flight
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
William, we're pleased to know that Courtyard Charlotte Airport North provided you with the convenient location you needed for your early flight. We appreciate your feedback and hope to serve you again in the future. Safe travels!

2/10 Terrible

Prateek

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel canceled our reservation at last moment stating they are overbooked. Leaving us strangelled at the airport with two small kids in the middle of the night. Worst experience ever. Specially Mario the manager of the property.
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr 2024
I sincerely apologize for this inconvenience. I am checking into what happened to your reservation. This was not handled the correct way. Can you please email me at dekorean.truesdale@aimbridge.com. I want to personally speak to you, apologize, and make this right.Kōwee Truesdale Sr.General Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park and fly with hotel stay is a great feature.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Robert, we're thrilled to hear you enjoyed the park and fly feature at Courtyard Charlotte Airport North. We continually strive to provide the utmost in convenience to our valued guests. Thank you for choosing us, and we hope to welcome you back in the future.

8/10 Good

Tina

Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Thank you for taking the time to share your review with us, Tina!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Courtyard Charlotte Airport North. Thank you and have a wonderful day!

2/10 Terrible

Veronica

Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Veronica, it's concerning to see your rating and we are keen to understand what could have led to this. Your feedback is crucial in helping us improve. Please share any specifics about your stay so we may look into it. Thank you for taking the time.

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It oak 30 minutes to check in upon arrival with only one person working the desk. There was only person working the restaurant and the lobby was full of waiting guests. The hotel is in major need of renovations. The room smelled damp and the elevator is questionable.
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Mar 2024
William, we regret to hear about your less-than-satisfactory check-in experience and the issues you encountered during your dining experience. Having to wait can indeed be frustrating. We always strive to ensure prompt and efficient service from our team members. In regard to your comments related to the condition of the hotel's facilities and the room, we're continually working to provide a comfortable environment for all our guests. Your observations are valuable and will certainly be taken into account for any potential improvements. Thank you for your feedback and we hope for the opportunity to better serve you in the future.

6/10 Okay

Richard

Business traveller
Liked: Amenities
Disliked: Staff & service
TV in the room did not work and they wouldn’t send someone to fix it and never showed up
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Richard, we're truly sorry to hear about the inconvenience with the television in your room. Despite our best efforts, such technical issues can occasionally arise. We should have done a better job after you reported the issue, ensuring the problem was promptly addressed and resolved. Please know that your feedback is greatly appreciated as it helps us identify areas for improvement. We hope to have a chance to provide a better experience in the future.

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
In the past, the air conditioner was LOUD. This time it was nice white noise. Thank you.
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Feb 2024
Philip, we're delighted to hear that your recent stay at Courtyard Charlotte Airport North was more comfortable with the air conditioner providing a peaceful ambiance. Thank you for your feedback, and we look forward to welcoming you back for another enjoyable visit.

10/10 Excellent

Allison

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Feb 2024
Allison, thank you for your perfect rating! We're glad that Courtyard Charlotte Airport North met all your expectations during your stay. Your positive feedback is what helps us strive toward excellence. We look forward to hosting you again in the future.

6/10 Okay

Bridget

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Feb 2024
Bridget, thank you for taking the time to rate your stay. While we're sorry to see it wasn't up to the standard we aim for, your thoughtful feedback is highly appreciated and can help us ensure a better experience next time. We hope you will choose to stay with us again in the future.

8/10 Good

Alan

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice people running the hotel! Shuttle drivers are maniacs!! Someone will get from their recklessness! Rooms were clean. We enjoyed our short stay!
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Feb 2024
Alan, we're glad to hear that you appreciated the friendliness of the Courtyard Charlotte Airport North team and the cleanliness of our rooms. We appreciate your feedback regarding the shuttle service and will certainly discuss your concerns with the relevant team members. It's wonderful to know you enjoyed your brief visit with us and we hope to see you again soon.