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Reviews of Hyatt Place Charlotte Downtown

3 out of 5
Hyatt Place Charlotte Downtown
222 South Caldwell Street, Charlotte, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 617 out of 1109 reviews" "
Rating 8 - Good. 265 out of 1109 reviews" "
Rating 6 - Okay. 116 out of 1109 reviews" "
Rating 4 - Poor. 59 out of 1109 reviews" "
Rating 2 - Terrible. 52 out of 1109 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Danny

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place love that has restaurant/bar on the top
Stayed 1 night in May 2024

8/10 Good

Ben

Travelled with group
Liked: Cleanliness, staff & service
Parking sucked. Valet only. Overall wise pretty good other than one working elevator
Stayed 1 night in May 2024

10/10 Excellent

Mary

great wxperience
Stayed 1 night in May 2024

8/10 Good

Nina, Hampton

Liked: Staff & service, property conditions & facilities
Checking in was a breeze. Interesting setup with the hotel check-in being on the 10th floor and condo concierge in the lobby. Valet parking was somewhat confusing at checkout with scanning the ticket. Be sure to look on the back to complete request. Overall, it’s a nice hotel. Pros: clean, great water pressure, consistent hot water, comfy pillows and sitting area. Cons: no fine dining, no microwave and limited bar (order straight drinks or something i.e. vodka and cranberry).
Stayed 1 night in May 2024

10/10 Excellent

Emma, Whittier

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for concert at Spectrum Center
Stayed 1 night in May 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love love
Stayed 1 night in May 2024

10/10 Excellent

Karina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024

2/10 Terrible

Dennis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was a horrible smell, carpet was nasty, only one working elevator, no ice machine on the floor, the photos on Expedia are VERY misleading. The room was outdated, mattress was awful. For 350$ a night, it absolutely not worth it. Most of the staff was rude.
Stayed 1 night in May 2024

8/10 Good

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near a lot of attractions. Only one elevator works. Valet parking only.
Stayed 1 night in May 2024

10/10 Excellent

Yuri

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024

8/10 Good

Varonica

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in May 2024

10/10 Excellent

Varonica

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Ontario

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Brian

Travelled with family
They only had 1 elevator going to the rooms so it was very inconvenient. However during peek times they had a person manning the elevator to help speed things up.
Stayed 2 nights in Apr 2024

8/10 Good

Kevin, Lindenhurst

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome, location was great - a bit pricey however.
Stayed 2 nights in Apr 2024

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Christy

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Francisco

Stayed 2 nights in Apr 2024

10/10 Excellent

Javier, Carolina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Property and well located in downtown Charlotte.
Stayed 2 nights in Apr 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

PAMELA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Cheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little hard to find your way to the entrance but otherwise was a perfect spot to stay stay downtown and see a show at spectrum center. Nice views and breakfast included. Would stay again!
Stayed 1 night in Apr 2024

4/10 Poor

Evan

Stayed 1 night in Apr 2024

4/10 Poor

RODNEY

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
THE ELEVATORS DIDN'T WORK. THE STAFF DID THEIR BEST, BUT IT WAS EXTREMELY INCONVENIENT. ALSO THERE WAS A LOT OF NOISE FROM UNRULEY PEOPLE IN THE HOTEL. "NOT A STAFFING OR HOTEL FAULT.
Stayed 1 night in Apr 2024

10/10 Excellent

Seyed Mostafa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the hotel has a friendly staff and inclusive breakfast with plenty of dining choices. However, the aging carpets detract from the cleanliness and ambiance of the place.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed at this hotel a few times and the location is great for walking to both basketball and football events. The staff are always friendly and the rooms are clean and quiet.
Stayed 1 night in Apr 2024

6/10 Okay

Yolanda

Travelled with family
Liked: Amenities
Property is fine I didn’t like the fact that when I went to check in I was charge again for protection fee when everything was always book with Expedia and the elevator wasn’t working had to take the staff elevator then ask a staff where there always be someone riding up and down the elevator to take us to our floor she said yes but to come find out you have to use your key to have access to the floor every time I use the sink in the bathroom there was a leak inform front desk they said they have to put in a work order overall very nice hotel but need to inform your guest more about any extra fees or maintenance work need to be done in the room.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kristina, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were alll so very nice and helpful. The rooms were clean and very quiet. Everything was within walking distance. No complaints.
Stayed 2 nights in Apr 2024

10/10 Excellent

Odell

Business traveller
Liked: Cleanliness, staff & service, amenities
Great Experience!!
Stayed 1 night in Apr 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Refrigerator did not work in the room
Stayed 1 night in Apr 2024

8/10 Good

Anaysis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking is expensive, the elevator was broken. Everything else was pretty good
Stayed 2 nights in Mar 2024

8/10 Good

ANGELA

Stayed 1 night in Mar 2024

8/10 Good

Cicely

Travelled with group
Liked: Cleanliness, staff & service, amenities
Property was fine, but the elevators kept messing up and several stopped working. It was a holiday weekend, there is a 5 star restaurant in the hotel, and there was an NBA game across the street. Needless to say, It was packed all weekend and the elevator was desperately needed
Stayed 2 nights in Mar 2024

8/10 Good

Tiawanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here so clean and comfortable
Stayed 2 nights in Mar 2024

8/10 Good

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Reuben

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s convenience to uptown. I didn’t like that the hotel restaurant was closed on Tuesdays.
Stayed 2 nights in Mar 2024

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
even with valet parking was difficult .Otherwise stay was wonderful.
Stayed 2 nights in Mar 2024

4/10 Poor

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is nice but outdated. Parking is a nightmare! Just trying to figure out how to get to the entrance is horrible. If you stay on a night that they are having several events in downtown, the parking line is winding around to sitting on the street. The elevators are a joke! They were all down the night we stayed here. That means walking up several flights of stairs to your room
Stayed 1 night in Mar 2024

6/10 Okay

Cathy, Raleigh

Liked: Staff & service
Staff was very pleasant but elevator was broken and there were big crowds in lobby trying to get up to floors 1-9. People were using stairs and carrying heavy bags. It is always nice to get an included breakfast but food was not great. Blocked car in driveway prevented checking in for 30 minutes. Not their fault but just another inconvenience.
Stayed 1 night in Mar 2024

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was extremely friendly and helpful, especially Precious. They more than exceeded our expectations.
Stayed 2 nights in Mar 2024

10/10 Excellent

Andreas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and very reasonable price!
Stayed 6 nights in Mar 2024

8/10 Good

DeAsia

Stayed 3 nights in Mar 2024

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very polite and friendly. Very welcoming
Stayed 1 night in Mar 2024

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay I will be back
Stayed 4 nights in Mar 2024

4/10 Poor

Jannet

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled horrible. It was not very clean. The parking was very expensive. People were in the halls making noise at midnight. Overall not satisfied with the stay. The only good part was breakfast great selection of foods.
Stayed 1 night in Mar 2024

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient to the spectrum stadium and many places to eat.
Stayed 1 night in Mar 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, bed was comfortable, the dining options were excellent. The breakfast was great unlike other hotel breakfast. The Valet parking staff was a little short- staffed. Otherwise, the overall experience was good, and I would definitely come back to stay when I am in Charlotte.
Stayed 3 nights in Mar 2024

10/10 Excellent

Heather

Stayed 1 night in Mar 2024

10/10 Excellent

Babette

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Convenient. Room was basic. A lot of empty space. No water provided. Could not stream on TV. Good breakfast buffet. Walkable to Spectrum Center. Difficult to get to hotel with one way streets.
Stayed 1 night in Mar 2024