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Service was horrible. Tried to call the front desk for towels , 4 times no answer. The two restaurants on site the staff was awful. Roof top served a drink with mold on the garnish. Not impressed.
Melissa
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 26 Apr 2024
Thank you very much for sharing feedback from your recent stay with us. I am terribly sorry to hear of your experiences with us at Graduate Charlottesville. Your comments have been shared with our Food & Beverage team and leadership, and will be addressed.
6/10 Okay
Lola
21 Apr 2024
Disliked: Amenities
A bit outdated. Gym had a terrible odor. Good location.
Lola
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on 23 Apr 2024
Thank you very much for sharing feedback from your recent stay!
10/10 Excellent
Rafael, Wilmington
20 Apr 2024
Liked: Cleanliness
Rafael
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 23 Apr 2024
Thank you very much for sharing feedback from your recent stay! We hope to welcome you back soon!
I give this hotel 5 stars for its location. The hotel is obviously well used and busy all the time. Broken tiles in our bathroom. No recycle bin in our room for cans and paper? The rooftop bar was completely understaffed - 1 person for the whole area to take food and drink orders? Front desk served the purpose and nothing more.
Joni
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on 19 Apr 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon.
Response from Guest Services Manager on 15 Apr 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!
10/10 Excellent
Jane
11 Apr 2024
Jane
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 4 May 2024
Thank you so much for sharing feedback from your recent stay with us! We hope to welcome you back soon!
6/10 Okay
Timothy
Travelled with family
5 Apr 2024
Disliked: Amenities
Location is very convenient to UVA. Near a lot of college restaurants. Walkable, safe area.
Accommodations were average - not bad, not great. No room service. Lobby cafe was very limited. Short staffed at desk, cafe and valet. Was at risk of missing my flight because valet was nowhere to be found for half an hour.
Timothy
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 6 Apr 2024
Thank you very much for sharing feedback from your recent stay with us. Your comments are being addressed by the valet company to ensure this matter does not persist for future guests.Thank you again and we hope we may welcome you back in the future.
Response from Guest Services Manager on 23 Apr 2024
Thank you very much for sharing feedback from your recent stay! We hope to welcome you back soon!
10/10 Excellent
Jill
31 Mar 2024
Jill
Stayed 1 night in Mar 2024
Response from Max on 1 Apr 2024
Thank you for your response and we're glad to see you enjoyed your stay. Please let us know if you have any questions and we look forward to welcoming you back during your next visit to Charlottesville.
Nice room. Didn’t have hair dryer in room. I called for one and order was put in but it didn’t come by the time I checked out. Lighting in room wasn’t very bright. Self parking was confusing. I got charged twice.
Cary
Stayed 1 night in Mar 2024
Response from Max on 1 Apr 2024
Thank you for the survey Cary and apologies about the confusion surrounding the hair dryer. We will bring this back to our housekeeping team to ensure it is rectified for the next guest. Please let us know if there is anything else we can do to assist.
8/10 Good
Jeremy
26 Mar 2024
Liked: Property conditions & facilities
Good location.
Jeremy
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on 27 Mar 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon.
10/10 Excellent
Scott
26 Mar 2024
Scott
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 15 Apr 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!
We're so happy to hear you enjoyed your stay with us and look forward to you returning in the future. Please don't hesitate to reach out if we can be of any further assistance and have a lovely week.
Response from Guest Services Manager on 20 Mar 2024
Thank you so much for sharing feedback from your recent stay with us! We hope to welcome you back soon!
10/10 Excellent
Margaret
5 Feb 2024
Liked: Cleanliness, staff & service, amenities
Margaret
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 20 Mar 2024
Thank you so much for sharing feedback from your recent stay with us! We hope to welcome you back soon!
8/10 Good
Amy
3 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Good night rest in a good location
Great walkable locations. Beds are comfortable and staff was nice. I will say this is my least favorite decorated Graduate hotel I have stayed in. I feel like all the others I have been to are curated and super cute. This one just misses the mark. But, the staff is friendly, great location and the beds were comfortable.
Amy
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 4 Feb 2024
Thank you so much for sharing your feedback! We hope to welcome you back soon!
6/10 Okay
Sandra
1 Feb 2024
Liked: Cleanliness
Disliked: Amenities
Sandra
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 22 Mar 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon.
10/10 Excellent
Tracey
31 Jan 2024
Tracey
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 22 Mar 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!
10/10 Excellent
Gurdeep, CERRITOS
31 Jan 2024
Gurdeep
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on 22 Mar 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!
Afternoon Jeffrey,Thank you so much for taking the time to complete this survey and we're so happy to hear you had a nice stay with us. Please let us know if there is anything we can to do assist for future reservations as we hope to have you back with us.
Response from Guest Services Manager on 22 Jan 2024
Thank you very much for sharing your feedback of your recent stay with us. We hope we may welcome you back soon.
8/10 Good
David
16 Jan 2024
Liked: Cleanliness, staff & service, room comfort
David
Stayed 1 night in Jan 2024
Response from Max on 17 Jan 2024
Greetings David,I'm happy to see you enjoyed your stay here with us in Charlottesville. Please don't hesitate to reach out if I can be of any further assistance.
10/10 Excellent
Sean
14 Jan 2024
Sean
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 16 Jan 2024
Thank you very much for sharing your feedback from your recent stay. We hope to welcome you back soon!
Response from Guest Services Manager on 9 Jan 2024
Thank you very much for rating your recent stay with us! We hope to welcome you back soon!
8/10 Good
Verified traveller
1 Jan 2024
Liked: Cleanliness, room comfort
Starting to show its age.
Have always liked this hotel and the concept but it’s starting to show its age. Staff helping the person checking in before us couldn’t name a restaurant to send them too and then disappeared so we gave the guest our recommendation. Rooms were clean and comfy though.
Verified traveller
Stayed 1 night in Dec 2023
Response from Guest Services Manager on 31 Jan 2024
Thank you very much for sharing your feedback from your recent stay with us. We hope to welcome you back soon.