Charmes Holidays

Decent stay. The basic things are available if you just need a room. Rooms are small compared to the price. Small rooms doesn't really make you want to stay in the hotel for long periods of time. It is clean and presentable.

The apartment was spacious and clean, and the building overall felt well kept. The free shuttle was a real lifesaver, since you really can’t get around here without a car (no Uber in the area). Some things weren’t so great though. The shower head holes were too small, so the water hit like bullets on your skin. The curtain kept coming loose, the sink cover was broken, lighting was poor, the stove was very slow, and there weren’t enough toilets/bathroom facilities. No cleaning service during the stay either. Even with those issues, the room size, cleanliness, and shuttle service made a big difference. For that reason, I’d still give it 4 out of 5 stars.

Quirky rooms, characterful building. Lovely staff.

Great location - views, vineyards, good restaurant on the property, quiet. Very inconsistent inconsistent experiences with the staff. Terrible front desk experience - check-in took 45min. No English, no ‘Hello’, the room I booked wasn’t available. It was already given away to a different guest. Letitia wasn’t capable of finding a replacement or didn’t have the authority to upgrade. I looked at 4 different rooms in total. The manager of the hotel was there the whole time, yet did not step in to help address the situation. He made sure he stayed with his back to me the whole time. I got a nice room in the end, comparable to what I had booked, but only because I kept insisting. So frustrating. At dinner - the server was unfriendly to the point that I addressed the issue head-on. Do you have a problem with me? ‘No, I don’t, I even brought you a different eine.’ What? That’s part of the job! The property is old, the carpets needs replacement, but the location is fantastic.

Great breakfast buffet, spacious room for family of four, close to tri-nation bridge. Staff were great, 24h front desk staff for check-in. We didn’t use the kitchenette due to short stay but nice touch. Only issue was no AC but the room had several fans.