Chatelain Holidays

Nice hotel. It was comfortable and in a great location. Beautiful to have breakfast beside the canal.

My daughter’s dirty clothes—placed directly next to her travel bag on the floor—went missing during our stay. We lost hundreds of dollars in high-end activewear, including a Lululemon jacket, a Vuori set, Alo socks, and a Vuori halter. When I reported it, front desk staff claimed housekeeping "accidentally tossed" the clothes into the trash and that the refuse had already been collected. They refused to show camera footage to verify who entered the room, denied any theft, and insisted it was my mistake for leaving clothing near the bin. Considering how small the room trash cans are, it is completely unreasonable to claim a full wardrobe's worth of bulky clothes was mistaken for garbage. Management took zero accountability and offered no compensation or reimbursement for our lost property—they simply comped a single breakfast. I am deeply disappointed by the lack of responsibility and security here. I would not recommend staying at a hotel that takes so little care of its guests' personal belongings.

This was our favourite hotel by far! We loved our stay at the Ter Brughe! It was quaint and beautiful and our deluxe room and bathroom were massive. The aesthetics of the hotel feel as if you are transported in time, carefully curated to match the feel of the city. The room was gorgeous with wooden beams on the ceiling, massive windows which opened up on the canal side, the Victorian (?) style wallpaper of people frolicking in the country side, portrait frames of Napoleon and other historical figures, ornamental curtains around the bed, old style light fixtures and wooden furniture. It was so beautiful. Travelers may want to be aware that there is no stand up shower - the bathroom we had had a spacious bathtub and a handheld showerhead instead. But don't let that deter you from staying here if you feel strongly about a standup shower. This hotel has so much to offer! We really enjoyed coming back to our hotel to have a drink in the garden area after our days of adventuring. Nice selection of drinks on the menu and great space! The staff were very attentive, friendly and helpful. This hotel is run on interactions with people as you leave your room key (an actual key!) with the front desk when you leave the hotel and come back. But this means that there is someone at the front desk 24/7 to help you including to serve you drinks late into the night. Excellent location - we walked everywhere from our hotel! We absolutely loved our stay and would love to stay there again.

A unique boutique hotel in a great part of Brussels. Stayed 6 days and ithe hotel worked out well. If the price works for you I would recommend.