Chatelay Holidays

Very friendly and helpful staff

We loved the location of this hotel since you could easily walk around the lovely town and it is right across from the river... so an excellent location. It felt very safe and is clearly a nice hotel. There was an interesting pool in the basement that was very serene as part of their spa. But otherwise I'm not sure I'd stay here again. It was a bit uptight and had an unusual decor in the rooms... Petite Prince on the closet, Naked statue photo on the wall and a gold lion head on the bathroom door. We also thought our "balcony" would be more usable, since we paid extra for it. But the street noise was too loud and the balcony size and large doors didn't quite allow it.

Wonderful staff who go out of their way to help their guests. Good restaurant recommendations and reservations. The hotel has a good location near city center and old Lyon. The hotel is quiet although there is a lot of activity nearby. We stayed last year and had a great room. This year, while we booked the same class of room, it didn’t seem like the same. Nevertheless, we thoroughly enjoyed our stay.

The hotel and room was very old need to change bed and furnutire in the room

the staff is wonderful and the location is perfect. the primary reason for the rating is the AC - it was almost not working - had to be moved 3 times and even then had only marginally working AC - they are also redoing the hallways and stairwells - so much construction.