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Reviews of Courtyard by Marriott Chennai

4 out of 5
Courtyard by Marriott Chennai
564 Anna Salai, Teynampet, Chennai, Tamil Nadu

Reviews

8.4

Very good

Rating 10 - Excellent. 136 out of 274 reviews" "
Rating 8 - Good. 80 out of 274 reviews" "
Rating 6 - Okay. 26 out of 274 reviews" "
Rating 4 - Poor. 14 out of 274 reviews" "
Rating 2 - Terrible. 18 out of 274 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Visagan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom doors are noisy when we try to close it
Stayed 3 nights in Apr 2024

4/10 Poor

Shanthi, Fullerton

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The property was ok The rooms were not maintained well We had issues with the tolilet not flushing The shower not draining The a/c did not work well. The power kept going out I. One of our rooms the power kept going out and we had a hard time changing rooms They were constantly asking us how the service was and it was getting difficult to have a conversation with family when having breakfast
Stayed 2 nights in Feb 2024

8/10 Good

KAPIL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

david

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel poor transportation service.
Driver meeting us at the airport at 05:30 was 20 minutes late. No explanation or recompense. Then luggage was not delivered to room for over an hour until we went to reception to collect it ourselves. We just wanted to go to sleep. At the end of our stay we needed a taxi for a 4 minute drive. They wanted to charge 1200 plus tax. We took an Uber for 150. Housekeeping also took 2 days and repeated requests to provide an extra toilet roll. You may well expect a spare in a hotel of this standard!
Stayed 4 nights in Jan 2024

10/10 Excellent

Cristabelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent! The staff service was great. Especially Jyoti, Sumit, Sanjoti etc. Guest services was exceptional in every way!
Stayed 3 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Very modern and with good amenities as advertised. Good value. Good staff
Stayed 1 night in Jan 2024

2/10 Terrible

Bharati

Stayed 1 night in Dec 2023

8/10 Good

Sripriya

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Vinay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Hotel was nice but bathroom was too small and shower had rust in cracks. Stay was ok
Stayed 1 night in Dec 2023

10/10 Excellent

NARAM DEO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and very helpful front desk staff. Close to the US Consulate.
Stayed 1 night in Nov 2023

10/10 Excellent

Naram Deo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easily accessible and good atmosphere to do work.
Stayed 1 night in Oct 2023

10/10 Excellent

ysr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Alan, Singapore

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Mediocre hotel nothing that wow-ed us.
Stayed 5 nights in Oct 2023

2/10 Terrible

Muthukrishnan

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
Very poor maintenance. I reported issues to Orbitz agent but didn’t get the required help. Some of the issues like water leaks in the bathroom were not fixed until I vacated.
Stayed 5 nights in Sep 2023

10/10 Excellent

Srikantam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food average ( Indian food) . Hotel rooms very good . facilities OK. staff polite .
Stayed 1 night in Sep 2023

8/10 Good

Raja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Paran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
A little dated property - however very clean and with decent ammenities. Nice breakfast buffet . Staff is helpful . Check in was a bit delayed as we were made to wait for over 30 mins ( guests jumping queue , receptionists not paying attention etc). The coffee shop can have more options - we had guests over and met them at the coffee shop, would have wanted to see more food options like rolls ,, sandwiches etc. Would love to visit again. Thanks to Nasim at the reception for taking care of us .
Stayed 1 night in Aug 2023

10/10 Excellent

Krish

Stayed 1 night in Jul 2023

8/10 Good

Ravichandran

Liked: Staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

JASPAL

Stayed 3 nights in Jun 2023

10/10 Excellent

Vivian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
f Frendly effeicient staff. Made changes I requested.
Stayed 1 night in Jun 2023

10/10 Excellent

Vivian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
staff took care of my speial reqeusts on arrival.
Stayed 2 nights in Jun 2023

10/10 Excellent

Vivian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, efficient staff. Thank yuo.
Stayed 2 nights in Jun 2023

10/10 Excellent

Sureshkumar

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Jun 2023

10/10 Excellent

Vivian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Wren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Vivian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff.
Stayed 2 nights in Jun 2023

10/10 Excellent

Karthikeyan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Divaye

Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Stayed 2 nights in Apr 2023

8/10 Good

Sitara

Stayed 10 nights in Apr 2023

2/10 Terrible

Hari

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not on par with Marriott in USA. Booked through Expedia. Unfortunately, between Expedia and hotel the booking was a mess. They charged my card for two adults even though only one adult stayed. Still waiting for refund. The package said inclusive of dinner and laundry - only to find few days after check in that it’s not! Expedia was unhelpful and so was hotel staff. Do yourself a favour and book a nearby Raintree hotel which had excellent staff and response. Check in took lot of time. The rooms were nothing special but clean. There is no nearby (walkable) restaurants or shopping. There are no perks and for that matter even simple requests (like newspaper delivery to room) are not taken care of. There are too many staff taking messages and directing you to someone else who don’t act on your request. But overall overpriced and not worth the price. Too many better choices nearby specially for women solo traveler!
Stayed 3 nights in Apr 2023

10/10 Excellent

Naveen

Liked: Cleanliness, staff & service, property conditions & facilities
Very impressive team and crew. I highly recommend this.
Stayed 3 nights in Apr 2023

8/10 Good

Thenkurussi

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked the location. Room.service needs improvement. Was slow a d got requests all mixed up. Soap dispenser in the shower was horrendous. I wonder who approved the purchase of tge hard to use dispensers. Breakfast buffet was fabulous, so was the dinner buffet. Staff was friendly and helpful.
Stayed 2 nights in Mar 2023

10/10 Excellent

Arungopan

Stayed 1 night in Mar 2023

10/10 Excellent

Jagadish

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had an amazing experience throughout! Highly recommend this hotel for anyone with or without family.
Stayed 2 nights in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Feb 2023

10/10 Excellent

Amit

Stayed 2 nights in Feb 2023

8/10 Good

Sridhar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

6/10 Okay

Shaik

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Feb 2023

10/10 Excellent

Anjana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel experience of my life
Huge room, modern, comfortable. Greeted with a personalized card and snacks. Excellent food, quick room service. Next level customer service!!! Will stay again
Stayed 3 nights in Jan 2023

10/10 Excellent

Dorota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

Nantharuban

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Kartheek

Stayed 1 night in Nov 2022

10/10 Excellent

Chandra

Stayed 2 nights in Sep 2022

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service from the entire staff
Stayed 5 nights in Sep 2022
Response from Sanjeev Mandal on 7 Oct 2022
Dear James,Thank you for your review, it is truly appreciated. We look forward to welcoming you back and thank you for choosing Courtyard by Marriott Chennai!Warm regards,Sanjeev Mandal.General Manager

2/10 Terrible

joseph b.

Unsatisfactory reception desk services
Stayed 3 nights in Sep 2022
Response from Sanjeev Mandal on 30 Sept 2022
Dear Joseph,Thank you for your review, it is truly appreciated. We look forward to welcoming you back and thank you for choosing Courtyard by Marriott Chennai!Warm regards,Sanjeev Mandal.General Manager

10/10 Excellent

Kranthi

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the food.
Stayed 2 nights in Aug 2022
Response from Sanjeev Mandal on 7 Sept 2022
Dear Kranthi,Thank you for your review, it is truly appreciated. We look forward to welcoming you back and thank you for choosing Courtyard by Marriott Chennai!Warm regards,Sanjeev Mandal.General Manager